Troubleshooting tips
Read here, then call us
Even though your washer dryer has been carefully designed and constructed, something may still go amiss with your machine. Before rushing to technician, please check that the operations listed below have been carried out. In many cases you will save time, money and a bother. Our statistics show that many calls made to our service representatives could have been solved with a little more attentions to these basic operations.
The washer dryer won’t start
Check that:
•the plug is pushed right into the main socket
•the door is closed tight
•the ON/OFF button has been pressed
The washer dryer won’t fill with water
Check that:
•the tap is open and properly connected to the inlet pipe
•the inlet pipe is not bent
•the inlet pipe is placed at least 80cm/32in. above ground level
The washer dryer drains continuously Check that:
•the drain hose is not blocked
•the drain hose is placed at least 80 cm/20 inches above ground level but not more than
1 meter/40 inches above ground level.
•the drain pump doesn’t work, the filter net of the drain pump is blocked
There is too much foam in the tub
Check that:
• the detergent being used is meant for automatic machines and not for washing by hand that the amount used is correct as stated in this manual and not more
The washer dryer vibrates too much when spinning
Check that:
•the shipping bolts have been removed (see installation manual)
•the machine is level
•the washing load is according to the instructions given in this booklet
The washer dryer fills up with water and won’t drain. Check that:
•The drain hose is only 6” into the stand pipe.
•The drain hose is not clogged
•Standpipe is correct specification
The washer dryer is not drying
Check that:
•the plug is fitted firmly into the main socket
•the door is properly closed
•the wash program knob is in position *
•the drying time knob is not in position 0.
•Use the cotton (blue) hotter cycle with cotton fabrics, and use synthetic (red) cooler cycle for synthetic fabrics.
•the recommendations for the maximum loads and drying times have been followed
Wrinkling
Check that:
•avoid mixing heavy fabrics with light fabrics
•Load your dryer to allow for enough room for clothes to tumble
•Make sure you are not using the cotton drying cycle with synthetic clothes
•the recommendations for the maximum loads and drying times have been followed
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