Appendix B - Troubleshooting
PROBLEM | POSSIBLE CAUSE | WHAT TO DO | |
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Power light off | Power supply cable disconnected | Check the power supply cable. | |
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| Receiver not switched on | Check the mains adapter is plugged in and mains | |
| socket is turned on. Turn on receiver. | ||
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No set up screen |
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HDMI/SCART cable disconnected | Check HDMI/SCART cable connection to receiver | ||
| and television. | ||
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| Television not switched to HDMI/SCART input | Select television’s HDMI/SCART input. | |
| Cable from the satellite dish | Check the cable connections at receiver and dish. | |
Signal lock failed | disconnected | Consult your installer if necessary. | |
| Dish in the wrong position | Reinstall the dish. Consult your installer if necessary. | |
Not accepting postcode | Broadcast error | Postcode tables are not being transmitted. Use green | |
Default Channels button to activate default tuning. | |||
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| Cable from the satellite dish | Check the cable connections at receiver and dish. | |
‘No signal’ message | disconnected | Consult your installer if necessary. | |
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| Dish damaged or in the wrong position | Check the dish. Consult your installer if necessary. | |
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| HDMI/SCART cable disconnected | Check HDMI/SCART cable connections at receiver | |
No picture or sound | and television. | ||
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| Television not switched to HDMI/SCART input | Select television’s HDMI/SCART input. | |
| Selected an incompatible HDMI resolution – | Whilst the receiver is on, press and hold the | |
No picture via HDMI | many TVs don’t support 1080p or 1080i, but | button for 10 seconds and the resolution will be | |
| only 720p | changed to 720p. | |
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Full picture not visible | Mismatched screen format | Choose the correct screen size to suit your TV. | |
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