Marantz BD5004, 541110331126M manual Troubleshooting, Problem Solution

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Troubleshooting

If the unit does not perform properly when operated as instructed in this user guide, check the unit, consulting the following checklist.

Introduction Connections Playback Function Setup Others

Problem	Solution	Page
No power	- Check if the AC cord is properly connected.	–
	- Unplug the AC cord once, and wait for 5-10 seconds and then plug it	–
	in again.
No sound or picture	- Check if the connected display device is turned on.	–
	- Check the HDMI connection. (Check the status of the HDMI related	12
	indications.)
	- Check the RCA audio/video cable connections.	12, 15
	- Check if the pure direct mode is set to “VideoOff” or “All Off”. If it is	25
	the case, set it to “Disp.Off” or “Normal”.
	- Check whether the connected display device or other device	14
	supports HDCP. (This unit will not output a video signal unless the
	other device supports HDCP.)
	- Check whether the output format of this unit (HDMI FORMAT)	12, 31, 32
	matches the supported input format of other connected device.
	- Check if the “HDMI Deep Color” is set to “Auto”. If it is the case, set it	32
	to “Off”.
Distorted picture	- Sometimes a small amount of picture distortion may appear.	–
	This is not a malfunction.
	- Connect this unit directly to the TV. If the RCA audio/video cables are	12
	connected to a VCR, pictures may be distorted due to the copy
	protection system.
Completely distorted picture or	- Make sure the disc is compatible with this unit.	4
black/white picture with BD/DVD
No sound or distorted sound	- Adjust the volume.	–
	- Check that the speakers are connected correctly.	12, 14, 15
	- Check the HDMI connections.	12
	- Check the “Audio” settings.	33, 34
Picture freezes momentarily during	- Check the disc for fingerprints/scratches and clean with a soft cloth	3
playback	wiping from center to edge.
	- Clean the disc.	3
Disc cannot be played back	- Clean the disc.	3
	- Ensure the disc label is facing up.	17
	- Check if the disc is defective by trying another disc.	–
	- Cancel the ratings control or change the control level.	36
	- Insert a correct disc that can be played back on this unit.	4
SD Memory Card cannot be read	- The format of the card does not match to this unit or the card is not	–
	compatible.
No return to start-up screen when	- Reset this unit by turning it off, then on again.	–
disc is removed
The unit does not respond to the	- Aim the remote control directly at infrared sensor window on the	6
remote control	front of the unit.
	- Reduce the distance to infrared sensor window.	–
	- Replace the batteries in the remote control.	6
	- Re-insert the batteries with their polarities (+/- signs) as indicated.	6
	- Make the signal code of the remote control match to the signal code	6
	of the unit.

Problem	Solution	Page
Buttons do not work or the unit	- To completely reset the unit, unplug the AC cord from the AC outlet	–
stops responding	for 5-10 seconds.
The unit does not respond to some	- Operations may not be permitted by the disc.	17
operating commands during	Refer to the instructions of the disc.
playback
The unit cannot read BD/DVD/CD	- Condensation? (Let sit 1 or 2 hours)	2
	- You are attempting to play a disc other than one with one of the	4
	marks on page 4.
	- Wipe the dirt off the disc or replace the disc.	3
Angle does not switch	- The angle cannot be switched for BD/DVD which do not contain	22
	multiple angles. In some cases multiple angles are only recorded for
	specific scenes.
Playback does not start when the	- Check the “Ratings” setting.	36
title is selected
The password for rating level has	- Enter the default password “4737”, then your forgotten password will	36
been forgotten	be cleared.
Cannot connect to the network	- Check if the LAN cable connection is properly made.	15
	- Turn on the modem or broadband router.	–
	- Check the network settings.	39
	- Check if the broadband router and/or modem is correctly connected.	15
	- Check the “BD-Live Setting”.	41
Cannot connect to the network	- Check the content of your Internet service contract to see if your	–
while my PC is connected to the	Internet Service Provider prevents multiple terminals connecting at
network	the same time.
Cannot use the BD-Live function	- Use an SD card with enough space.	–
	- Remove the write protection of an SD card.
The playback of BD-Video or	- Check if an SD card is correctly inserted.	28
download of data does not	- Do not remove the card during playback as some BD-Videos require	29
perform properly	an SD card during playback.
“HDCP NOK” appears on the front	“HDCP NOK” appears under the following conditions:	10
panel display	- When the connected device does not support HDCP.
	- When the connected device is recognized as an HDCP incompatible
	by HDMI SRM.
	- When the connected device supports HDCP but cannot be
	recognized as an HDCP compatible for some reason.

Note

•Some functions are not available in specific modes, but this is not a malfunction. Read the description in this user guide for details on correct operations.

•Some functions are prohibited on some discs.

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