Before You Call
Check these points if your refrigerator...
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| • temperature control turned to “Off” or 0 |
| Won’t Run | • power cord not plugged in |
| • no power at the electrical outlet | |
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| • circuit breaker tripped or the house fuse blown |
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| • refrigerator is in automatic defrost |
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| • modern refrigerators are larger and run colder, which requires more running time to |
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| provide more stable temperatures |
| Runs too long/too frequently | • prolonged door openings |
| • base grille blocked | |
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| • too many door openings |
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| • door not sealing (due to a package or a container holding door open) |
| Noisy operation | • cabinet not level |
| • weak floor | |
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| Odor in cabinet | • odor producing foods should be covered or wrapped |
| • interior needs cleaning | |
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| Warm air from cabinet bottom | • normal air flow for condenser circulation |
| Cabinet vibrates | • cabinet not level |
| • weak floor | |
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| • hot, humid weather |
| Moisture on inside cabinet walls | • frequent or prolonged door openings |
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| • door not closed properly |
| Excessive moisture in crisper | • food not wrapped properly |
| • hot, humid weather | |
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| Foods dry out (fresh or frozen) | • packages not wrapped or sealed properly |
| • crisper not tightly closed | |
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| • temperature control set too cold |
| Cabinet light not working | • bulb burned out |
| • no power at the outlet | |
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| Refrigerator compartment too warm | • refrigerator control set too warm |
| • prolonged door openings | |
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| Refrigerator compartment too cold | • refrigerator control set too cold |
| Freezer compartment too warm | • freezer control set too warm |
| • prolonged door openings | |
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| Sizzling sound in freezer | • a normal sound caused by defrost water dripping on defrost mechanism |
| Visible glow in the freezer vents | • appearance of a red glow or reflection is normal during the defrost cycle |
| Freezer not freezing properly | • products with high sugar content may not harden completely when frozen (ice |
| cream, concentrated juice, etc.) | |
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| • adjust freezer control to a colder setting |
| Ice cubes sticking in tray | • trays may be coated with residue film from minerals in the water. Wipe trays with |
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| the refrigerator is cleaned. |
| Ice cubes evaporate | • cold air moving over the ice cubes causes shrinkage, especially with limited usage. |
| This is normal. | |
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| • stop arm in OFF (up) position |
| Automatic ice maker not operating | • water supply turned off |
| • water pressure too low | |
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| • freezer too warm |
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| Front cabinet surface | • special design to limit condensation during periods of high humidity |
| warm to the touch | |
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