TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.maytag.com/help

for assistance and to possibly avoid a service call.

If you experience

Possible Causes

Solution

Dryer Results (cont.)

Clothes are not drying

The load is too large and heavy

Separate the load to tumble freely.

satisfactorily or drying

to dry quickly.

 

times are too long

 

 

Fabric softener sheets are blocking

The air outlet grille is just inside the door, behind the lint screen.

 

 

the grille.

Check that it is not blocked by a fabric softener sheet.

 

 

Use only one fabric softener sheet, and use it only once.

 

 

 

 

The dryer is located in a room with

Proper operation of dryer cycles requires temperatures above

 

temperature below 45ºF (7ºC).

45ºF (7ºC).

 

 

 

 

The dryer is located in a closet.

Closet doors must have ventilation openings at the top

 

 

and bottom of the door. The front of the dryer requires

 

 

a minimum of 1" (25 mm) of airspace, and, for most

 

 

installations, the rear of the dryer requires 5” (127 mm).

 

 

See “Installation Instructions”.

 

 

 

Cycle time is too short

The load may not be contacting the

Level the dryer. See “Installation Instructions”. All four dryer

 

sensor strips on Sensor Cycles.

feet should be in firm contact with the floor.

 

 

 

 

Clothes are coming out of the

Under certain environmental or installation conditions you

 

Refresh cycle with damp or wet

may experience underdrying. Select the Auto Refresh cycle

 

spots.

(22 min. default time), which can be customized by selecting

 

 

High temperature. The cycle time will automatically be

 

 

calculated based on the size of your load.

 

 

 

 

The sensor cycle is ending early.

Change the dryness level setting on Sensor Cycles. Increasing

 

 

or decreasing the dryness level will change the amount of

 

 

drying time in a cycle. If loads are consistently ending too

 

 

early, see also “Changing the Sensor Cycle settings to increase

 

 

drying time”.

 

 

 

Lint on load

Lint screen is clogged with lint.

Clean lint screen before each load.

 

 

 

Stains on load

Improper use of fabric softener.

Add dryer fabric softener sheets at the beginning of the cycle.

 

 

Fabric softener sheets added to a partially dried load can

 

 

stain your garments. Do not use fabric softener sheets with

 

 

steam cycles.

 

 

 

Stains on drum

Loose dyes in clothes.

Drum stains are caused by dyes in clothing (usually blue

 

 

jeans). These will not transfer to other clothing.

 

 

 

Loads are wrinkled

The load was not removed from

Select Auto or Custom Refresh cycle (on some models)

 

dryer at the end of the cycle.

to tumble the load with water and heat. This cycle is best

 

 

for smoothing out wrinkles and reducing odors from loads

 

 

consisting of wrinkle-free cotton, cotton polyester blends,

 

 

common knits, and synthetic garments.

 

 

NOTE: Refer to garment care label instructions. Dry clean only

 

 

garments are not recommended.

 

 

 

 

The dryer was overloaded.

Dry smaller loads that can tumble freely. When using the

 

 

Custom Refresh cycle (on some models), adjust the time

 

 

based on the load size. Results may also vary depending on

 

 

fabric type. This cycle is best for reducing wrinkles and odors

 

 

from loads consisting of wrinkle-free cotton, cotton polyester

 

 

blends, common knits, and synthetics.

 

 

 

 

For steam cycles, the water is not

Make sure water is connected to the dryer. Check that water

 

properly connected with the dryer.

inlet hose is connected to both the faucet and dryer’s water

 

 

inlet valve. Check that the water supply is turned on.

 

 

 

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Maytag W10312957A - SP, W10312954A manual Drying time