Dell 2900 owner manual Troubleshooting a SAS or SAS RAID Controller Daughter Card

7If you have the non-RAID SAS controller daughter card, remove the hard drive and swap its drive bay location with another hard drive that is functioning properly.

If the problem is resolved, reinstall the hard drive in the original bay. See "Installing a Hot-Plug Hard Drive" on page 56.

If the hard drive functions properly in the original bay, the drive carrier could have intermittent problems. Replace the hard-drive carrier. See "Getting Help" on page 147.

If the hard drive functioned properly in another bay but does not function in the original bay, the SAS backplane has a defective connector. See "Getting Help" on page 147.

8Check the cable connections inside the system:

a Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

b Open the system. See "Opening the System" on page 53.

c Verify that the cable connections between SAS backplane(s) and the SAS daughter card are correct. See "Cabling the SAS Backplane Boards" on page 99.

d Verify that the SAS cables are securely seated in their connectors.

e Verify that the power connectors on the SAS backplane(s) are securely seated in their connectors. f Close the system. See "Closing the System" on page 53.

g Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 147.

Troubleshooting a SAS or SAS RAID Controller Daughter Card

NOTE: When troubleshooting a SAS or SAS RAID controller daughter card, also see the documentation for your operating system and the controller daughter card.

Problem

•Error message indicates a problem with the SAS or SAS RAID controller daughter card.

•SAS or SAS RAID controller daughter card performs incorrectly or not at all.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

1Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135.

2Enter the System Setup program and ensure that the SAS or SAS RAID controller daughter card is enabled. See "Using the System Setup Program" on page 35.

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Troubleshooting Your System