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Dell 2900 troubleshooting continued NIC power supplies, SAS RAID controller daughter card

Models: 2900

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troubleshooting (continued) NIC, 120

troubleshooting (continued) NIC, 120

power supplies, 122

SAS RAID controller daughter card, 130

serial I/O device, 119 start-up routine, 115 system battery, 122 system cooling, 123 tape drive, 128 USB device, 119 video, 117

wet system, 120

U

USB device troubleshooting, 119

V

video troubleshooting, 117

W

warning messages, 33

warranty, 10

wet system troubleshooting, 120

Index

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Image 181

Dell 2900 owner manual troubleshooting continued NIC power supplies, SAS RAID controller daughter card, wet system

Contents

Hardware Owner’s Manual Dell PowerEdge 2900 SystemsDecember Notes, Notices, and Cautions2 Using the System Setup Program Contents1 About Your System Installing a SATA Hard Drive and Interposer Card Into a SATAu 3 Installing System ComponentsRemoving the Power Supply Blank Replacing the SAS RAID Controller Daughter Card Battery 4 Troubleshooting Your SystemTroubleshooting a SAS or SAS RAID Controller Daughter Card 5 Running the System DiagnosticsGetting Help Jumpers and ConnectorsAbout Your System Other Information You May Need System Orientationsystem control panel rack Accessing System Features During Startup Front-Panel Features and Indicators The identification buttons on the front and back panels drive-status indicator green Hard-Drive Indicator Codesgreen drive-activity indicator Blinks green three seconds, amber three seconds, and off six seconds Connecting External Devices Back-Panel Features and IndicatorsPower supply status Power Indicator CodesLCD Status Messages NIC Indicator CodesThe NIC is connected to a valid link partner on the network E1000 SYSTEM NAMEBaseboard Management E1410Controller User’s Guide for E1422 Table 1-6. LCD Status Messages continued E1A14 E2017 Fully Buffered DIMM FBD System Messages Solving Problems Described by LCD Status MessagesRemoving LCD Status Messages Alert! Redundant memory Dual-rank DIMM paired with value expecting value Table 1-7. System Messages continuedvalue expecting value value expecting valueTable 1-7. System Messages continued PCI BIOS failed to install Table 1-7. System Messages continued Warning Messages Diagnostics MessagesAlert Messages memory configuration isAbout Your System Entering the System Setup Program Using the System Setup ProgramResponding to Error Messages Using the System Setup Program System Setup OptionsMain Screen Page On default Auto defaultReport Keyboard Errors Report defaultCPU Information Screens All Ports On default Integrated Devices ScreenEnabled with PXE Enabled without PXESystem Security Screen Serial Communication ScreenVT 100/VT 220 default Options are On with Console Redirection via COM2, and OffExit Screen Save Changes and Exit Discard Changes and Exit Return to SetupUsing the System Password System and Setup Password Features4 Press Enter Using the Setup Password Baseboard Management Controller Configuration Disabling a Forgotten PasswordBMC Setup Module Options Entering the BMC Setup ModuleUsing the System Setup Program Recommended Tools Installing System ComponentsRemoving the Bezel Opening and Closing the SystemRemoving the Tower Bezel Removing the Peripheral Bay Panel Tower Only Installing the Peripheral Bay Panel Tower OnlyOpening the System Installing the BezelClosing the System chassis hooks Hot-Plug Hard DrivesBefore You Begin Installing a Hot-Plug Hard Drive Installing a Drive BlankRemoving a Drive Blank Removing a Hot-Plug Hard Drivea Open the handle on the hard-drive carrier 3 Install the hot-plug hard drivec Close the handle to lock the drive in place 4 Replace the front bezel, if it was removed in stepReplacing a Hard-Drive Carrier Installing a SAS Hard Drive Into a SATAu Drive CarrierRemoving a Hard Drive From a Hard-Drive Carrier Installing a SATA Hard Drive Into a SATA Drive Carrier SATA hard drive 4 Attach the interposer card to the rear of the SATA hard drive Removing a Power Supply Power SuppliesFigure 3-10. Installing and Removing a Power Supply Installing a Power Supplylocking tab Installing the Power Supply Blank Removing the Power Supply BlankFans Removing and Installing a Fan 1 Remove the front bezel, if attached. See Removing the Bezel on page Removing or Installing the Cooling Shroud Fan2 Open the system. See Opening the System on page 5 Replace the fan Expansion Cards Installing an Expansion Card4 Remove the filler bracket on the slot you will be using Removing an Internal SCSI Tape Backup Unit Internal SCSI Tape Backup UnitRemoving an Expansion Card Installing an Internal SCSI Tape Backup Unit 6 Remove the filler plates from the peripheral bay Optical Drive Installing an Optical DriveRemoving an Optical Drive Removing the Diskette Drive Diskette DriveInstalling System Components Figure 3-17. Installing and Removing the Diskette Drivediskette drive power cable diskette driveInstalling the Diskette Drive Installing the Diskette Drive Into the Drive CarrierReplacing the System Battery System Battery5 Remove the system battery Removing the Cooling Shroud Cooling Shroudcooling shroud latch left Installing System Componentscooling shroud back fan bracketFan Brackets Installing the Cooling ShroudRemoving the Center Fan Bracket Replacing the Center Fan BracketRemoving the Back Fan Bracket MemoryReplacing the Back Fan Bracket Each channel consists of three DIMM sockets Installing System ComponentsChannel 0 contains DIMM1, DIMM5, and DIMM9 Channel 1 contains DIMM 2, DIMM6, and DIMM10Non-Optimal Memory Configurations General Memory Module Installation GuidelinesMemory Sparing Support Memory Mirroring Support Installing Memory Modulessocket Removing Memory Modules Installing a RAC Card6 Attach the card to the expansion-bay bracket Microprocessor Activating the Integrated NIC TOEReplacing a Processor retention lever latch heat-sink retention lever7 Wait 30 seconds for the heat sink to loosen from the processor 16 Install the processor in the socket 1x8 SAS Backplane Board Installing the 1x8 SAS Backplane BoardRemoving the 1x8 SAS Backplane Board Removing the 1x2 Flex Bay Drive Bracket Optional 1x2 Flex Bay Drive BracketSAS connector SASBOUT Installing the 1x2 Flex Bay Drive BracketSAS Controller Daughter Card Replacing the SAS RAID Controller Daughter Card Batteryrouting hole for RAID battery Removing the SAS Controller Daughter CardSAS RAID controller daughter backplane SASA connector SAS connector 1 SAS RAIDRAID battery cable SAS RAID SAS controller daughter cardCabling the SAS Backplane Boards Installing the SAS Controller Daughter CardCable Requirements Cabling the SAS Controller Non-RAIDSASA connector SAS connectorInstalling System Components Figure 3-29. Cabling the SAS Controller Non-RAIDCabling the SAS RAID Controller SASB connector SAS1 connectorInstalling System Components SASA connector1x8 Plus 1x2 Drive Configuration SAS0 connector connect to Control Panel Assembly Service-Only Procedure Configuring the Boot DriveRemoving the Control Panel Assembly display module screws Installing the Control Panel Assemblydisplay module cable Removing the System Board System Board Service-Only Procedure13 Remove the expansion-bay bracket Installing the System Board Removing the Power Distribution Board Power Distribution Board Service-Only Procedure2 Detach all cables from the rear of the system Installing the Power Distribution Board Installing System Components 10 Reinsert the power supplies. See Installing a Power Supply on page9 Close the system. See Closing the System on page Installing System Components Safety First-For You and Your System Troubleshooting Your SystemStart-Up Routine Troubleshooting External Connections Troubleshooting IRQ Assignment ConflictsChecking the Equipment Troubleshooting the Keyboard Troubleshooting the Video SubsystemTroubleshooting the Mouse Troubleshooting Basic I/O FunctionsTroubleshooting a USB Device Troubleshooting a Serial I/O DeviceTroubleshooting a Wet System Troubleshooting a NICTroubleshooting a Damaged System Troubleshooting Power Supplies Troubleshooting the System BatteryTroubleshooting a Fan Troubleshooting System Cooling ProblemsTroubleshooting System Memory 4 Remove the bezel. See Removing the Bezel on page Troubleshooting a Diskette Drive Troubleshooting an Optical Drive Troubleshooting an External SCSI Tape Drive Troubleshooting a Hard Drive Troubleshooting a SAS or SAS RAID Controller Daughter Card Troubleshooting Expansion Cards 2 Open or remove the bezel. See Removing the Bezel on page Troubleshooting the Microprocessors Troubleshooting Your System 18 Run the appropriate online diagnostic test17 Close the system. See Closing the System on page Using Server Administrator Diagnostics Running the System DiagnosticsSystem Diagnostics Features When to Use the System DiagnosticsSystem Diagnostics Testing Options Running the System DiagnosticsUsing the Custom Test Options Selecting Devices for TestingViewing Information and Results Selecting Diagnostics OptionsRunning the System Diagnostics System Board Jumpers Jumpers and ConnectorsThe configuration settings in NVRAM are retained at system System Board Connectors SAS Backplane Connectors optical drive/tape backup unit SASBOUT connector Disabling a Forgotten Password10 Close the system. See Closing the System on page Jumpers and Connectors Getting Help Online ServicesTechnical Assistance Automated Order-Status Service AutoTech ServiceTechnical Support Service Returning Items for Warranty Repair or Credit Problems With Your OrderDell Enterprise Training and Certification Product InformationBefore You Call Page To contact Dell electronically, you can access the following websites Contacting Dellsupport.dell.com support Country City Country City Country City Country City Country City Country City Country City Country City Country City Country City 800 300 410 or 800 300 411 or Country City Country City Country City Country City or toll-free Printers, and Projectors for RelationshipGlossary DIN - Deutsche Industrie Norm expansion-card connector - A connector on the system board or riser board for plugging in an expansion card local bus - On a system with local-bus expansion capability, certain peripheral devices such as the video adapter circuitry can be designed to run much faster than they would with a traditional expansion bus. See also bus peripheral - An internal or external device, such as a diskette drive or keyboard, connected to a system system diskette - See bootable diskette system memory - See RAM UPS - Uninterruptible power supply. A battery-powered unit that automatically supplies power to your system in the event of an electrical failure Glossary Index Page Page Page USB device troubleshooting troubleshooting continued NIC power suppliesvideo troubleshooting warning messages warranty wet system troubleshootingIndex