181 | Dell 2900 instruction

troubleshooting (continued) NIC, 120

power supplies, 122

SAS RAID controller daughter card, 130

serial I/O device, 119 start-up routine, 115 system battery, 122 system cooling, 123 tape drive, 128 USB device, 119 video, 117

wet system, 120

U

USB device troubleshooting, 119

V

video troubleshooting, 117

W

warning messages, 33

warranty, 10

wet system troubleshooting, 120

Index

181

Image 181

Dell 2900 owner manual 181

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Dell PowerEdge 2900 Systems December Contents Baseboard Management Controller Configuration Installing System Components Installing the Diskette Drive Into the Drive Carrier Removing or Installing the Cooling Shroud FanGeneral Memory Module Installation Guidelines 101 Cabling the SAS Controller Non-RAID105 109 Troubleshooting an External Scsi Tape Drive 128 Troubleshooting System Cooling Problems 123Using Server Administrator Diagnostics 135 116 137 Returning Items for Warranty Repair or Credit 149139 141 About Your System About Your System Other Information You May Need System Orientation Accessing System Features During Startup Front-Panel Features and Indicators Whether the system has been powered on LCD lights amber when the system needsUSB connectors Tape backup unit Amber About Your System Hard-Drive Indicator Codes About Your System Connecting External Devices Back-Panel Features and IndicatorsSystem status indicator Power supply 2 optional Connector Power supply Redundant Power Supply Indicators Power Indicator CodesIndicator Function Green indicates that the power supply is operational LCD Status Messages NIC Indicator Codes Support E1114 Temp Ambient E1000 FAILSAFE, CallE1116 Temp Memory E1210 Cmos Batt E1414 CPU # Thermtrip E1410E1418 CPU # Presence E141C CPU Mismatch E1610 PS # Missing E1422 CPU Machine ChkE1614 PS # Status E1618 PS # Predictive E1712 E1810 HDD ## FaultPCI Serr Slot # E1714 Unknown Err E2013 Shadow Bios Fail E2011 Mem Config ErrE1A14 SAS Cable a E1A15 SAS Cable B E2018 Prog Timer E2017 Timer FailE2019 Parity Error E201F Drac Config Fully Buffered Dimm FBD System Messages Solving Problems Described by LCD Status MessagesRemoving LCD Status Messages Configuration does not Disabled! MemoryAttempting to update Remote Configuration Diskette subsystem reset Been disabled by BiosError Remote Access Dual-rank Dimm paired with Disabled Branch FBD training errorConfiguration, Resource Manufacturing mode No boot sector on hard drive No boot device availableNo timer tick Interrupt Northbound merge error Plug & Play Configuration PCI Bios failed to installError Read fault Requested sector not found Timer chip counter Please run Setup programUpdate loaded for Following Dimm pair is Alert Messages Diagnostics Messages About Your System Responding to Error Messages Entering the System Setup ProgramUsing the System Setup Program Using the System Setup Program System Setup OptionsMain Screen CPU Information System memory test option, and redundant memory statusLogical Processor option. See Table Boot Sequence System Setup Program Options Description Sata PortNetwork From external devices CPU Information Screens Integrated Devices Screen System Security Screen Serial Communication Screen Exit Screen Using the System Password System and Setup Password Features Using the System Setup Program Deleting or Changing an Existing System Password Using the Setup Password Baseboard Management Controller Configuration Disabling a Forgotten PasswordSee Disabling a Forgotten Password on BMC Setup Module Options Entering the BMC Setup Module Using the System Setup Program Recommended Tools Installing System Components Removing the Bezel Opening and Closing the System Bezel latch Installing System Components Installing and Removing the Optional Bezel Tower Keylock Removing the Peripheral Bay Panel Tower Only Installing the Peripheral Bay Panel Tower OnlyPeripheral bay panel Bay panel Bezel inside view Tab slot Opening the System Installing the BezelClosing the System Cover latch Hot-Plug Hard Drives Hard-Drive Bay Numbers Rack 1x2 flex bay hard drives Before You Begin Installing a Hot-Plug Hard Drive Installing a Drive BlankRemoving a Drive Blank Removing a Hot-Plug Hard Drive Installing a Hot-Plug Hard Drive Replacing a Hard-Drive Carrier Installing a SAS Hard Drive Into a SATAu Drive CarrierRemoving a Hard Drive From a Hard-Drive Carrier Installing a Sata Hard Drive Into a Sata Drive Carrier Sata hard drive Sata hard-drive Hole labels Installing System Components Removing a Power Supply Power Supplies Power supply Handle Tab Power supply blank Screw Installing a Power Supply Installing the Power Supply Blank Removing the Power Supply BlankFans Processor fan FAN2 Processor fan FAN3 Removing and Installing a Fan Fan connector on system board Removing or Installing the Cooling Shroud Fan Fan bracket latch Installing System Components Expansion Cards Installing an Expansion Card Card-edge guide Expansion card 15. Installing and Removing Expansion Cards Removing an Internal Scsi Tape Backup Unit Internal Scsi Tape Backup UnitRemoving an Expansion Card Peripheral bay Optical drive Installing an Internal Scsi Tape Backup Unit Installing System Components Optical Drive Installing an Optical DriveRemoving an Optical Drive Removing the Diskette Drive Diskette Drive Diskette drive power cable Installing the Diskette Drive Installing the Diskette Drive Into the Drive Carrier Replacing the System Battery System Battery Negative side of connector Removing the Cooling Shroud Cooling Shroud Cooling shroud latch right Fan Brackets Installing the Cooling ShroudRemoving the Center Fan Bracket Replacing the Center Fan Bracket Removing the Back Fan Bracket MemoryReplacing the Back Fan Bracket 21. Dimm Sockets Installing System Components Non-Optimal Memory Configurations General Memory Module Installation GuidelinesMemory Sparing Support Memory Mirroring Support Installing Memory Modules Memory module socket ejectors Removing Memory Modules Installing a RAC Card RAC card RAC connector Expansion-bay bracket 23. Installing a RAC Card Notch in card edge Back standoff Microprocessor Activating the Integrated NIC TOEReplacing a Processor 24. Installing and Removing the Heat Sink Heat sink ZIF socket Processor Installing System Components 1x8 SAS Backplane Board Installing the 1x8 SAS Backplane BoardRemoving the 1x8 SAS Backplane Board Removing the 1x2 Flex Bay Drive Bracket Optional 1x2 Flex Bay Drive Bracket 26. Installing and Removing the Flex Bay Drive Bracket Installing the 1x2 Flex Bay Drive Bracket SAS Controller Daughter Card Replacing the SAS RAID Controller Daughter Card Battery Cable RAID battery Connector release tab Battery bay RAID battery cableRemoving the SAS Controller Daughter Card Card Only out to 1x8 backplane Sasb connector or Sasbin connector Cabling the SAS Backplane Boards Installing the SAS Controller Daughter CardCable Requirements Cabling the SAS Controller Non-RAID 100 Sasa connector 101 Cabling the SAS RAID Controller Card Dimm not shown 1x8 SAS backplane Sasb connector SAS1 connector102 103 104 Control Panel Assembly Service-Only Procedure Configuring the Boot DriveRemoving the Control Panel Assembly 105 Display module Installing the Control Panel Assembly Removing the System Board System Board Service-Only Procedure107 Installing System Components 109 Installing the System Board Removing the Power Distribution Board Power Distribution Board Service-Only Procedure110 111 Installing the Power Distribution Board 113 114 Start-Up Routine Safety First-For You and Your System115 Troubleshooting External Connections Troubleshooting IRQ Assignment ConflictsChecking the Equipment 116 Troubleshooting the Keyboard Troubleshooting the Video SubsystemMonitor is not working properly Video memory is faulty Problem Troubleshooting the Mouse Troubleshooting Basic I/O Functions Troubleshooting a USB Device Troubleshooting a Serial I/O Device119 Troubleshooting a Wet System Troubleshooting a NICNIC cannot communicate with network Liquid spilled on the system Excessive humidity System was dropped or damaged Troubleshooting a Damaged System121 Troubleshooting Power Supplies Troubleshooting the System Battery Troubleshooting a Fan Troubleshooting System Cooling Problems123 Troubleshooting System Memory 125 Error message indicates a diskette drive problem Troubleshooting a Diskette Drive 127 Troubleshooting an Optical Drive Troubleshooting an External Scsi Tape Drive 129 Troubleshooting a Hard Drive Troubleshooting a SAS or SAS RAID Controller Daughter Card 131 Troubleshooting Expansion Cards Action 133 Troubleshooting the Microprocessors Troubleshooting Your System System Diagnostics Features Using Server Administrator DiagnosticsWhen to Use the System Diagnostics 135 System Diagnostics Testing Options Running the System DiagnosticsUsing the Custom Test Options Selecting Devices for Testing Viewing Information and Results Selecting Diagnostics Options137 138 System Board Jumpers Jumpers and Connectors139 Configuration settings in Nvram are cleared at next BootSystem boot 140 141 System Board Connectors SAS Backplane Connectors 143 X2 SAS Backplane Connectors Power connector Sasbin connector 145 146 Technical Assistance Online Services147 Getting Help Automated Order-Status Service AutoTech ServiceTechnical Support Service Electronic Quote Service 149 150 Before You Call 151 152 Contacting Dell 153 154 155 156 157 158 159 160 161 162 Customer Service Fax Fax Switchboard163 Country Code Technical Support for all other Dell products 164 165 166 Country Code Precision Technical Support PowerApp, PowerEdge 167 168 Amperes AC Alternating current 169BTU British thermal unit Celsius Cm Centimeters Cmos Complementary metal-oxide semiconductor 170 Fahrenheit 171FBD Fully buffered Dimm Kilo Kb Kilobits 1024 bits Glossary LVD Low voltage differential Meters MA Milliamperes 172 173 TCP/IP Transmission Control Protocol/Internet Protocol 174 Volts VAC Volts alternating current VDC Volts direct current 175 176 Index 177 Card Installing Sata in a SATAu drive carrierSAS backplane 1x8, 93 SAS controller daughter SAS hard drive in a SATAu drive carrier 179 Post Index 181 182