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Dell 2900 Troubleshooting Your System, Replacing the SAS RAID Controller Daughter Card Battery

Models: 2900

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Installing a RAC Card	87
Activating the Integrated NIC TOE	89
Microprocessor	89
Replacing a Processor	89
1x8 SAS Backplane Board	93
Removing the 1x8 SAS Backplane Board	93
Installing the 1x8 SAS Backplane Board	93
Optional 1x2 Flex Bay Drive Bracket	94
Removing the 1x2 Flex Bay Drive Bracket	94
Installing the 1x2 Flex Bay Drive Bracket	95
SAS Controller Daughter Card	96
Replacing the SAS RAID Controller Daughter Card Battery	96
Removing the SAS Controller Daughter Card	97
Installing the SAS Controller Daughter Card	99
Cabling the SAS Backplane Boards	99
Cable Requirements	99
Cabling the SAS Controller (Non-RAID)	99
Cabling the SAS RAID Controller	101
Configuring the Boot Drive	105
Control Panel Assembly (Service-Only Procedure)	105
Removing the Control Panel Assembly	105
Installing the Control Panel Assembly	106
System Board (Service-Only Procedure)	107
Removing the System Board	107
Installing the System Board	109
Power Distribution Board (Service-Only Procedure)	110
Removing the Power Distribution Board	110
Installing the Power Distribution Board	112

4 Troubleshooting Your System

Safety First—For You and Your System	115
Start-Up Routine	115

6

Contents

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Dell 2900 owner manual Troubleshooting Your System, Replacing the SAS RAID Controller Daughter Card Battery

Contents

Dell PowerEdge 2900 Systems Hardware Owner’s ManualNotes, Notices, and Cautions DecemberContents 2 Using the System Setup Program1 About Your System 3 Installing System Components Installing a SATA Hard Drive and Interposer Card Into a SATAuRemoving the Power Supply Blank 4 Troubleshooting Your System Replacing the SAS RAID Controller Daughter Card Battery5 Running the System Diagnostics Troubleshooting a SAS or SAS RAID Controller Daughter CardJumpers and Connectors Getting HelpAbout Your System System Orientation Other Information You May Needsystem control panel rack Accessing System Features During Startup Front-Panel Features and Indicators The identification buttons on the front and back panels Hard-Drive Indicator Codes drive-status indicator greengreen drive-activity indicator Blinks green three seconds, amber three seconds, and off six seconds Back-Panel Features and Indicators Connecting External DevicesPower Indicator Codes Power supply statusNIC Indicator Codes LCD Status MessagesThe NIC is connected to a valid link partner on the network SYSTEM NAME E1000E1410 Baseboard ManagementController User’s Guide for E1422 Table 1-6. LCD Status Messages continued E1A14 E2017 Fully Buffered DIMM FBD Solving Problems Described by LCD Status Messages System MessagesRemoving LCD Status Messages Alert! Redundant memory Dual-rank DIMM paired with value expecting value Table 1-7. System Messages continuedvalue expecting value value expecting valueTable 1-7. System Messages continued PCI BIOS failed to install Table 1-7. System Messages continued Alert Messages Diagnostics MessagesWarning Messages memory configuration isAbout Your System Using the System Setup Program Entering the System Setup ProgramResponding to Error Messages System Setup Options Using the System Setup ProgramMain Screen Page Report Keyboard Errors Auto defaultOn default Report defaultCPU Information Screens Enabled with PXE Integrated Devices ScreenAll Ports On default Enabled without PXEVT 100/VT 220 default Serial Communication ScreenSystem Security Screen Options are On with Console Redirection via COM2, and OffSave Changes and Exit Discard Changes and Exit Return to Setup Exit ScreenSystem and Setup Password Features Using the System Password4 Press Enter Using the Setup Password Disabling a Forgotten Password Baseboard Management Controller ConfigurationEntering the BMC Setup Module BMC Setup Module OptionsUsing the System Setup Program Installing System Components Recommended ToolsOpening and Closing the System Removing the BezelRemoving the Tower Bezel Installing the Peripheral Bay Panel Tower Only Removing the Peripheral Bay Panel Tower OnlyInstalling the Bezel Opening the SystemClosing the System Hot-Plug Hard Drives chassis hooksBefore You Begin Removing a Drive Blank Installing a Drive BlankInstalling a Hot-Plug Hard Drive Removing a Hot-Plug Hard Drivec Close the handle to lock the drive in place 3 Install the hot-plug hard drivea Open the handle on the hard-drive carrier 4 Replace the front bezel, if it was removed in stepInstalling a SAS Hard Drive Into a SATAu Drive Carrier Replacing a Hard-Drive CarrierRemoving a Hard Drive From a Hard-Drive Carrier Installing a SATA Hard Drive Into a SATA Drive Carrier SATA hard drive 4 Attach the interposer card to the rear of the SATA hard drive Power Supplies Removing a Power SupplyInstalling a Power Supply Figure 3-10. Installing and Removing a Power Supplylocking tab Removing the Power Supply Blank Installing the Power Supply BlankFans Removing and Installing a Fan Removing or Installing the Cooling Shroud Fan 1 Remove the front bezel, if attached. See Removing the Bezel on page2 Open the system. See Opening the System on page 5 Replace the fan Installing an Expansion Card Expansion Cards4 Remove the filler bracket on the slot you will be using Internal SCSI Tape Backup Unit Removing an Internal SCSI Tape Backup UnitRemoving an Expansion Card Installing an Internal SCSI Tape Backup Unit 6 Remove the filler plates from the peripheral bay Installing an Optical Drive Optical DriveRemoving an Optical Drive Diskette Drive Removing the Diskette Drivediskette drive power cable Figure 3-17. Installing and Removing the Diskette DriveInstalling System Components diskette driveInstalling the Diskette Drive Into the Drive Carrier Installing the Diskette DriveSystem Battery Replacing the System Battery5 Remove the system battery Cooling Shroud Removing the Cooling Shroudcooling shroud Installing System Componentscooling shroud latch left back fan bracketRemoving the Center Fan Bracket Installing the Cooling ShroudFan Brackets Replacing the Center Fan BracketMemory Removing the Back Fan BracketReplacing the Back Fan Bracket Channel 0 contains DIMM1, DIMM5, and DIMM9 Installing System ComponentsEach channel consists of three DIMM sockets Channel 1 contains DIMM 2, DIMM6, and DIMM10General Memory Module Installation Guidelines Non-Optimal Memory ConfigurationsMemory Sparing Support Installing Memory Modules Memory Mirroring Supportsocket Installing a RAC Card Removing Memory Modules6 Attach the card to the expansion-bay bracket Activating the Integrated NIC TOE MicroprocessorReplacing a Processor heat-sink retention lever retention lever latch7 Wait 30 seconds for the heat sink to loosen from the processor 16 Install the processor in the socket Installing the 1x8 SAS Backplane Board 1x8 SAS Backplane BoardRemoving the 1x8 SAS Backplane Board Optional 1x2 Flex Bay Drive Bracket Removing the 1x2 Flex Bay Drive BracketInstalling the 1x2 Flex Bay Drive Bracket SAS connector SASBOUTReplacing the SAS RAID Controller Daughter Card Battery SAS Controller Daughter CardRemoving the SAS Controller Daughter Card routing hole for RAID batterySAS RAID controller daughter RAID battery cable SAS RAID SAS connector 1 SAS RAIDbackplane SASA connector SAS controller daughter cardCable Requirements Installing the SAS Controller Daughter CardCabling the SAS Backplane Boards Cabling the SAS Controller Non-RAIDInstalling System Components SAS connectorSASA connector Figure 3-29. Cabling the SAS Controller Non-RAIDCabling the SAS RAID Controller Installing System Components SAS1 connectorSASB connector SASA connector1x8 Plus 1x2 Drive Configuration SAS0 connector connect to Configuring the Boot Drive Control Panel Assembly Service-Only ProcedureRemoving the Control Panel Assembly Installing the Control Panel Assembly display module screwsdisplay module cable System Board Service-Only Procedure Removing the System Board13 Remove the expansion-bay bracket Installing the System Board Power Distribution Board Service-Only Procedure Removing the Power Distribution Board2 Detach all cables from the rear of the system Installing the Power Distribution Board 10 Reinsert the power supplies. See Installing a Power Supply on page Installing System Components9 Close the system. See Closing the System on page Installing System Components Troubleshooting Your System Safety First-For You and Your SystemStart-Up Routine Troubleshooting IRQ Assignment Conflicts Troubleshooting External ConnectionsChecking the Equipment Troubleshooting the Video Subsystem Troubleshooting the KeyboardTroubleshooting Basic I/O Functions Troubleshooting the MouseTroubleshooting a Serial I/O Device Troubleshooting a USB DeviceTroubleshooting a NIC Troubleshooting a Wet SystemTroubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting Power SuppliesTroubleshooting System Cooling Problems Troubleshooting a FanTroubleshooting System Memory 4 Remove the bezel. See Removing the Bezel on page Troubleshooting a Diskette Drive Troubleshooting an Optical Drive Troubleshooting an External SCSI Tape Drive Troubleshooting a Hard Drive Troubleshooting a SAS or SAS RAID Controller Daughter Card Troubleshooting Expansion Cards 2 Open or remove the bezel. See Removing the Bezel on page Troubleshooting the Microprocessors 18 Run the appropriate online diagnostic test Troubleshooting Your System17 Close the system. See Closing the System on page System Diagnostics Features Running the System DiagnosticsUsing Server Administrator Diagnostics When to Use the System DiagnosticsUsing the Custom Test Options Running the System DiagnosticsSystem Diagnostics Testing Options Selecting Devices for TestingSelecting Diagnostics Options Viewing Information and ResultsRunning the System Diagnostics Jumpers and Connectors System Board JumpersThe configuration settings in NVRAM are retained at system System Board Connectors SAS Backplane Connectors optical drive/tape backup unit Disabling a Forgotten Password SASBOUT connector10 Close the system. See Closing the System on page Jumpers and Connectors Online Services Getting HelpTechnical Assistance AutoTech Service Automated Order-Status ServiceTechnical Support Service Dell Enterprise Training and Certification Problems With Your OrderReturning Items for Warranty Repair or Credit Product InformationBefore You Call Page Contacting Dell To contact Dell electronically, you can access the following websitessupport.dell.com support Country City Country City Country City Country City Country City Country City Country City Country City Country City Country City 800 300 410 or 800 300 411 or Country City Country City Country City Country City Printers, and Projectors for Relationship or toll-freeGlossary DIN - Deutsche Industrie Norm expansion-card connector - A connector on the system board or riser board for plugging in an expansion card local bus - On a system with local-bus expansion capability, certain peripheral devices such as the video adapter circuitry can be designed to run much faster than they would with a traditional expansion bus. See also bus peripheral - An internal or external device, such as a diskette drive or keyboard, connected to a system system diskette - See bootable diskette system memory - See RAM UPS - Uninterruptible power supply. A battery-powered unit that automatically supplies power to your system in the event of an electrical failure Glossary Index Page Page Page video troubleshooting troubleshooting continued NIC power suppliesUSB device troubleshooting warning messages warranty wet system troubleshootingIndex