116, 118, 119, 120, 121, 122, 124, 126, 127, 129, 130 | Dell 2900

Checking the Equipment	116
Troubleshooting IRQ Assignment Conflicts	116
Troubleshooting External Connections	116
Troubleshooting the Video Subsystem	117
Troubleshooting the Keyboard	117
Troubleshooting the Mouse	118
Troubleshooting Basic I/O Functions	118
Troubleshooting a Serial I/O Device	119
Troubleshooting a USB Device	119
Troubleshooting a NIC	120
Troubleshooting a Wet System	120
Troubleshooting a Damaged System	121
Troubleshooting the System Battery	122
Troubleshooting Power Supplies	122
Troubleshooting System Cooling Problems	123
Troubleshooting a Fan	123
Troubleshooting System Memory	124
Troubleshooting a Diskette Drive	126
Troubleshooting an Optical Drive	127
Troubleshooting an External SCSI Tape Drive	128
Troubleshooting a Hard Drive	129
Troubleshooting a SAS or SAS RAID Controller Daughter Card	130
Troubleshooting Expansion Cards	131
Troubleshooting the Microprocessors	133

5 Running the System Diagnostics

Using Server Administrator Diagnostics	135
System Diagnostics Features	135
When to Use the System Diagnostics	135
Running the System Diagnostics	136

Contents

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Image 7

Dell 2900 116, 118, 119, 120, 121, 122, Troubleshooting System Cooling Problems 123, 124, 126, 127, 129, 130, 131, 133

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Dell PowerEdge 2900 Systems December Contents Baseboard Management Controller Configuration Installing System Components Installing the Diskette Drive Into the Drive Carrier Removing or Installing the Cooling Shroud FanGeneral Memory Module Installation Guidelines 109 Cabling the SAS Controller Non-RAID101 105 116 Troubleshooting System Cooling Problems 123Troubleshooting an External Scsi Tape Drive 128 Using Server Administrator Diagnostics 135 141 Returning Items for Warranty Repair or Credit 149137 139 About Your System About Your System Other Information You May Need System Orientation Accessing System Features During Startup Front-Panel Features and Indicators Tape backup unit LCD lights amber when the system needsWhether the system has been powered on USB connectors Amber About Your System Hard-Drive Indicator Codes About Your System Connector Power supply Back-Panel Features and IndicatorsConnecting External Devices System status indicator Power supply 2 optional Green indicates that the power supply is operational Power Indicator CodesRedundant Power Supply Indicators Indicator Function LCD Status Messages NIC Indicator Codes E1210 Cmos Batt E1000 FAILSAFE, CallSupport E1114 Temp Ambient E1116 Temp Memory E141C CPU Mismatch E1410E1414 CPU # Thermtrip E1418 CPU # Presence E1618 PS # Predictive E1422 CPU Machine ChkE1610 PS # Missing E1614 PS # Status E1714 Unknown Err E1810 HDD ## FaultE1712 PCI Serr Slot # E1A15 SAS Cable B E2011 Mem Config ErrE2013 Shadow Bios Fail E1A14 SAS Cable a E201F Drac Config E2017 Timer FailE2018 Prog Timer E2019 Parity Error Fully Buffered Dimm FBD System Messages Solving Problems Described by LCD Status MessagesRemoving LCD Status Messages Remote Configuration Disabled! MemoryConfiguration does not Attempting to update Dual-rank Dimm paired with Been disabled by BiosDiskette subsystem reset Error Remote Access Manufacturing mode FBD training errorDisabled Branch Configuration, Resource Northbound merge error No boot device availableNo boot sector on hard drive No timer tick Interrupt Read fault Requested sector not found PCI Bios failed to installPlug & Play Configuration Error Following Dimm pair is Please run Setup programTimer chip counter Update loaded for Alert Messages Diagnostics Messages About Your System Responding to Error Messages Entering the System Setup ProgramUsing the System Setup Program Using the System Setup Program System Setup OptionsMain Screen CPU Information System memory test option, and redundant memory statusLogical Processor option. See Table From external devices System Setup Program Options Description Sata PortBoot Sequence Network CPU Information Screens Integrated Devices Screen System Security Screen Serial Communication Screen Exit Screen Using the System Password System and Setup Password Features Using the System Setup Program Deleting or Changing an Existing System Password Using the Setup Password Baseboard Management Controller Configuration Disabling a Forgotten PasswordSee Disabling a Forgotten Password on BMC Setup Module Options Entering the BMC Setup Module Using the System Setup Program Recommended Tools Installing System Components Removing the Bezel Opening and Closing the System Bezel latch Installing System Components Installing and Removing the Optional Bezel Tower Keylock Bay panel Bezel inside view Tab slot Installing the Peripheral Bay Panel Tower OnlyRemoving the Peripheral Bay Panel Tower Only Peripheral bay panel Opening the System Installing the BezelClosing the System Cover latch Hot-Plug Hard Drives Hard-Drive Bay Numbers Rack 1x2 flex bay hard drives Before You Begin Removing a Hot-Plug Hard Drive Installing a Drive BlankInstalling a Hot-Plug Hard Drive Removing a Drive Blank Installing a Hot-Plug Hard Drive Replacing a Hard-Drive Carrier Installing a SAS Hard Drive Into a SATAu Drive CarrierRemoving a Hard Drive From a Hard-Drive Carrier Installing a Sata Hard Drive Into a Sata Drive Carrier Sata hard drive Sata hard-drive Hole labels Installing System Components Removing a Power Supply Power Supplies Power supply Handle Tab Power supply blank Screw Installing a Power Supply Installing the Power Supply Blank Removing the Power Supply BlankFans Processor fan FAN2 Processor fan FAN3 Removing and Installing a Fan Fan connector on system board Removing or Installing the Cooling Shroud Fan Fan bracket latch Installing System Components Expansion Cards Installing an Expansion Card Card-edge guide Expansion card 15. Installing and Removing Expansion Cards Removing an Internal Scsi Tape Backup Unit Internal Scsi Tape Backup UnitRemoving an Expansion Card Peripheral bay Optical drive Installing an Internal Scsi Tape Backup Unit Installing System Components Optical Drive Installing an Optical DriveRemoving an Optical Drive Removing the Diskette Drive Diskette Drive Diskette drive power cable Installing the Diskette Drive Installing the Diskette Drive Into the Drive Carrier Replacing the System Battery System Battery Negative side of connector Removing the Cooling Shroud Cooling Shroud Cooling shroud latch right Replacing the Center Fan Bracket Installing the Cooling ShroudFan Brackets Removing the Center Fan Bracket Removing the Back Fan Bracket MemoryReplacing the Back Fan Bracket 21. Dimm Sockets Installing System Components Non-Optimal Memory Configurations General Memory Module Installation GuidelinesMemory Sparing Support Memory Mirroring Support Installing Memory Modules Memory module socket ejectors Removing Memory Modules Installing a RAC Card RAC card RAC connector Expansion-bay bracket 23. Installing a RAC Card Notch in card edge Back standoff Microprocessor Activating the Integrated NIC TOEReplacing a Processor 24. Installing and Removing the Heat Sink Heat sink ZIF socket Processor Installing System Components 1x8 SAS Backplane Board Installing the 1x8 SAS Backplane BoardRemoving the 1x8 SAS Backplane Board Removing the 1x2 Flex Bay Drive Bracket Optional 1x2 Flex Bay Drive Bracket 26. Installing and Removing the Flex Bay Drive Bracket Installing the 1x2 Flex Bay Drive Bracket SAS Controller Daughter Card Replacing the SAS RAID Controller Daughter Card Battery Card RAID battery cableCable RAID battery Connector release tab Battery bay Removing the SAS Controller Daughter Card Only out to 1x8 backplane Sasb connector or Sasbin connector Cabling the SAS Controller Non-RAID Installing the SAS Controller Daughter CardCabling the SAS Backplane Boards Cable Requirements 100 Sasa connector 101 Cabling the SAS RAID Controller Card Dimm not shown 1x8 SAS backplane Sasb connector SAS1 connector102 103 104 105 Configuring the Boot DriveControl Panel Assembly Service-Only Procedure Removing the Control Panel Assembly Display module Installing the Control Panel Assembly Removing the System Board System Board Service-Only Procedure107 Installing System Components 109 Installing the System Board Removing the Power Distribution Board Power Distribution Board Service-Only Procedure110 111 Installing the Power Distribution Board 113 114 Start-Up Routine Safety First-For You and Your System115 116 Troubleshooting IRQ Assignment ConflictsTroubleshooting External Connections Checking the Equipment Problem Troubleshooting the Video SubsystemTroubleshooting the Keyboard Monitor is not working properly Video memory is faulty Troubleshooting the Mouse Troubleshooting Basic I/O Functions Troubleshooting a USB Device Troubleshooting a Serial I/O Device119 Liquid spilled on the system Excessive humidity Troubleshooting a NICTroubleshooting a Wet System NIC cannot communicate with network System was dropped or damaged Troubleshooting a Damaged System121 Troubleshooting Power Supplies Troubleshooting the System Battery Troubleshooting a Fan Troubleshooting System Cooling Problems123 Troubleshooting System Memory 125 Error message indicates a diskette drive problem Troubleshooting a Diskette Drive 127 Troubleshooting an Optical Drive Troubleshooting an External Scsi Tape Drive 129 Troubleshooting a Hard Drive Troubleshooting a SAS or SAS RAID Controller Daughter Card 131 Troubleshooting Expansion Cards Action 133 Troubleshooting the Microprocessors Troubleshooting Your System 135 Using Server Administrator DiagnosticsSystem Diagnostics Features When to Use the System Diagnostics Selecting Devices for Testing Running the System DiagnosticsSystem Diagnostics Testing Options Using the Custom Test Options Viewing Information and Results Selecting Diagnostics Options137 138 System Board Jumpers Jumpers and Connectors139 140 BootConfiguration settings in Nvram are cleared at next System boot 141 System Board Connectors SAS Backplane Connectors 143 X2 SAS Backplane Connectors Power connector Sasbin connector 145 146 Getting Help Online ServicesTechnical Assistance 147 Electronic Quote Service AutoTech ServiceAutomated Order-Status Service Technical Support Service 149 150 Before You Call 151 152 Contacting Dell 153 154 155 156 157 158 159 160 161 162 Country Code Technical Support for all other Dell products Fax SwitchboardCustomer Service Fax 163 164 165 166 Country Code Precision Technical Support PowerApp, PowerEdge 167 168 Celsius 169Amperes AC Alternating current BTU British thermal unit Cm Centimeters Cmos Complementary metal-oxide semiconductor 170 Kilo Kb Kilobits 1024 bits Glossary 171Fahrenheit FBD Fully buffered Dimm LVD Low voltage differential Meters MA Milliamperes 172 173 TCP/IP Transmission Control Protocol/Internet Protocol 174 Volts VAC Volts alternating current VDC Volts direct current 175 176 Index 177 SAS hard drive in a SATAu drive carrier Installing Sata in a SATAu drive carrierCard SAS backplane 1x8, 93 SAS controller daughter 179 Post Index 181 182