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Dell 2900 owner manual Troubleshooting an External SCSI Tape Drive

Models: 2900

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9Close the system. See "Closing the System" on page 53.

10Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help" on page 147.

Troubleshooting an External SCSI Tape Drive

Problem

•Defective tape drive

•Defective tape cartridge

•Missing or corrupted tape-backup software or tape drive device driver

•Defective SCSI controller

Action

1Remove the tape cartridge you were using when the problem occurred, and replace it with a tape cartridge that you know works.

2Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly.

3Reinstall the tape-backup software as instructed in the tape-backup software documentation.

4Ensure that the tape drive’s interface/DC power cable is connected to the tape drive and SCSI controller card.

5Verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated, based on the interface cable used to connect the drive.

See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination.

6Run the appropriate online diagnostics tests. See "Using Server Administrator Diagnostics" on page 135.

7Open or remove the bezel. See "Removing the Bezel" on page 50.

8Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

9Open the system. See "Opening the System" on page 53.

10Ensure that the SCSI controller card is firmly seated in its connector. See "Installing an Expansion Card" on page 68.

11Close the system. See "Closing the System" on page 53.

12Reconnect the system to the electrical outlet, and turn on the system, including attached peripherals.

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Troubleshooting Your System

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Dell 2900 owner manual Troubleshooting an External SCSI Tape Drive

Contents

Dell PowerEdge 2900 Systems Hardware Owner’s ManualNotes, Notices, and Cautions December1 About Your System Contents2 Using the System Setup Program 3 Installing System Components Installing a SATA Hard Drive and Interposer Card Into a SATAuRemoving the Power Supply Blank 4 Troubleshooting Your System Replacing the SAS RAID Controller Daughter Card Battery5 Running the System Diagnostics Troubleshooting a SAS or SAS RAID Controller Daughter CardJumpers and Connectors Getting HelpAbout Your System system control panel rack System OrientationOther Information You May Need Accessing System Features During Startup Front-Panel Features and Indicators The identification buttons on the front and back panels green drive-activity indicator Hard-Drive Indicator Codesdrive-status indicator green Blinks green three seconds, amber three seconds, and off six seconds Back-Panel Features and Indicators Connecting External DevicesPower Indicator Codes Power supply statusThe NIC is connected to a valid link partner on the network NIC Indicator CodesLCD Status Messages SYSTEM NAME E1000Controller User’s Guide for E1410Baseboard Management E1422 Table 1-6. LCD Status Messages continued E1A14 E2017 Fully Buffered DIMM FBD Removing LCD Status Messages Solving Problems Described by LCD Status MessagesSystem Messages Alert! Redundant memory Dual-rank DIMM paired with Table 1-7. System Messages continued value expecting valuevalue expecting value value expecting valueTable 1-7. System Messages continued PCI BIOS failed to install Table 1-7. System Messages continued Diagnostics Messages Warning MessagesAlert Messages memory configuration isAbout Your System Responding to Error Messages Using the System Setup ProgramEntering the System Setup Program Main Screen System Setup OptionsUsing the System Setup Program Page Auto default On defaultReport Keyboard Errors Report defaultCPU Information Screens Integrated Devices Screen All Ports On defaultEnabled with PXE Enabled without PXESerial Communication Screen System Security ScreenVT 100/VT 220 default Options are On with Console Redirection via COM2, and OffSave Changes and Exit Discard Changes and Exit Return to Setup Exit ScreenSystem and Setup Password Features Using the System Password4 Press Enter Using the Setup Password Disabling a Forgotten Password Baseboard Management Controller ConfigurationEntering the BMC Setup Module BMC Setup Module OptionsUsing the System Setup Program Installing System Components Recommended ToolsOpening and Closing the System Removing the BezelRemoving the Tower Bezel Installing the Peripheral Bay Panel Tower Only Removing the Peripheral Bay Panel Tower OnlyClosing the System Installing the BezelOpening the System Hot-Plug Hard Drives chassis hooksBefore You Begin Installing a Drive Blank Installing a Hot-Plug Hard DriveRemoving a Drive Blank Removing a Hot-Plug Hard Drive3 Install the hot-plug hard drive a Open the handle on the hard-drive carrierc Close the handle to lock the drive in place 4 Replace the front bezel, if it was removed in stepRemoving a Hard Drive From a Hard-Drive Carrier Installing a SAS Hard Drive Into a SATAu Drive CarrierReplacing a Hard-Drive Carrier Installing a SATA Hard Drive Into a SATA Drive Carrier SATA hard drive 4 Attach the interposer card to the rear of the SATA hard drive Power Supplies Removing a Power Supplylocking tab Installing a Power SupplyFigure 3-10. Installing and Removing a Power Supply Fans Removing the Power Supply BlankInstalling the Power Supply Blank Removing and Installing a Fan 2 Open the system. See Opening the System on page Removing or Installing the Cooling Shroud Fan1 Remove the front bezel, if attached. See Removing the Bezel on page 5 Replace the fan Installing an Expansion Card Expansion Cards4 Remove the filler bracket on the slot you will be using Removing an Expansion Card Internal SCSI Tape Backup UnitRemoving an Internal SCSI Tape Backup Unit Installing an Internal SCSI Tape Backup Unit 6 Remove the filler plates from the peripheral bay Removing an Optical Drive Installing an Optical DriveOptical Drive Diskette Drive Removing the Diskette DriveFigure 3-17. Installing and Removing the Diskette Drive Installing System Componentsdiskette drive power cable diskette driveInstalling the Diskette Drive Into the Drive Carrier Installing the Diskette DriveSystem Battery Replacing the System Battery5 Remove the system battery Cooling Shroud Removing the Cooling ShroudInstalling System Components cooling shroud latch leftcooling shroud back fan bracketInstalling the Cooling Shroud Fan BracketsRemoving the Center Fan Bracket Replacing the Center Fan BracketReplacing the Back Fan Bracket MemoryRemoving the Back Fan Bracket Installing System Components Each channel consists of three DIMM socketsChannel 0 contains DIMM1, DIMM5, and DIMM9 Channel 1 contains DIMM 2, DIMM6, and DIMM10Memory Sparing Support General Memory Module Installation GuidelinesNon-Optimal Memory Configurations Installing Memory Modules Memory Mirroring Supportsocket Installing a RAC Card Removing Memory Modules6 Attach the card to the expansion-bay bracket Replacing a Processor Activating the Integrated NIC TOEMicroprocessor heat-sink retention lever retention lever latch7 Wait 30 seconds for the heat sink to loosen from the processor 16 Install the processor in the socket Removing the 1x8 SAS Backplane Board Installing the 1x8 SAS Backplane Board1x8 SAS Backplane Board Optional 1x2 Flex Bay Drive Bracket Removing the 1x2 Flex Bay Drive BracketInstalling the 1x2 Flex Bay Drive Bracket SAS connector SASBOUTReplacing the SAS RAID Controller Daughter Card Battery SAS Controller Daughter CardSAS RAID controller daughter Removing the SAS Controller Daughter Cardrouting hole for RAID battery SAS connector 1 SAS RAID backplane SASA connectorRAID battery cable SAS RAID SAS controller daughter cardInstalling the SAS Controller Daughter Card Cabling the SAS Backplane BoardsCable Requirements Cabling the SAS Controller Non-RAIDSAS connector SASA connectorInstalling System Components Figure 3-29. Cabling the SAS Controller Non-RAIDCabling the SAS RAID Controller SAS1 connector SASB connectorInstalling System Components SASA connector1x8 Plus 1x2 Drive Configuration SAS0 connector connect to Removing the Control Panel Assembly Configuring the Boot DriveControl Panel Assembly Service-Only Procedure display module cable Installing the Control Panel Assemblydisplay module screws System Board Service-Only Procedure Removing the System Board13 Remove the expansion-bay bracket Installing the System Board Power Distribution Board Service-Only Procedure Removing the Power Distribution Board2 Detach all cables from the rear of the system Installing the Power Distribution Board 9 Close the system. See Closing the System on page 10 Reinsert the power supplies. See Installing a Power Supply on pageInstalling System Components Installing System Components Start-Up Routine Troubleshooting Your SystemSafety First-For You and Your System Checking the Equipment Troubleshooting IRQ Assignment ConflictsTroubleshooting External Connections Troubleshooting the Video Subsystem Troubleshooting the KeyboardTroubleshooting Basic I/O Functions Troubleshooting the MouseTroubleshooting a Serial I/O Device Troubleshooting a USB DeviceTroubleshooting a NIC Troubleshooting a Wet SystemTroubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting Power SuppliesTroubleshooting System Cooling Problems Troubleshooting a FanTroubleshooting System Memory 4 Remove the bezel. See Removing the Bezel on page Troubleshooting a Diskette Drive Troubleshooting an Optical Drive Troubleshooting an External SCSI Tape Drive Troubleshooting a Hard Drive Troubleshooting a SAS or SAS RAID Controller Daughter Card Troubleshooting Expansion Cards 2 Open or remove the bezel. See Removing the Bezel on page Troubleshooting the Microprocessors 17 Close the system. See Closing the System on page 18 Run the appropriate online diagnostic testTroubleshooting Your System Running the System Diagnostics Using Server Administrator DiagnosticsSystem Diagnostics Features When to Use the System DiagnosticsRunning the System Diagnostics System Diagnostics Testing OptionsUsing the Custom Test Options Selecting Devices for TestingSelecting Diagnostics Options Viewing Information and ResultsRunning the System Diagnostics Jumpers and Connectors System Board JumpersThe configuration settings in NVRAM are retained at system System Board Connectors SAS Backplane Connectors optical drive/tape backup unit Disabling a Forgotten Password SASBOUT connector10 Close the system. See Closing the System on page Jumpers and Connectors Technical Assistance Online ServicesGetting Help Technical Support Service AutoTech ServiceAutomated Order-Status Service Problems With Your Order Returning Items for Warranty Repair or CreditDell Enterprise Training and Certification Product InformationBefore You Call Page support.dell.com support Contacting DellTo contact Dell electronically, you can access the following websites Country City Country City Country City Country City Country City Country City Country City Country City Country City Country City 800 300 410 or 800 300 411 or Country City Country City Country City Country City Printers, and Projectors for Relationship or toll-freeGlossary DIN - Deutsche Industrie Norm expansion-card connector - A connector on the system board or riser board for plugging in an expansion card local bus - On a system with local-bus expansion capability, certain peripheral devices such as the video adapter circuitry can be designed to run much faster than they would with a traditional expansion bus. See also bus peripheral - An internal or external device, such as a diskette drive or keyboard, connected to a system system diskette - See bootable diskette system memory - See RAM UPS - Uninterruptible power supply. A battery-powered unit that automatically supplies power to your system in the event of an electrical failure Glossary Index Page Page Page troubleshooting continued NIC power supplies USB device troubleshootingvideo troubleshooting warning messages warranty wet system troubleshootingIndex