Troubleshooting the Microprocessors
Problem
•Error message indicates a processor problem.
•
•A heat sink is not installed for each processor.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
1If possible, run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" on page 135.
2Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3Open the system. See "Opening the System" on page 53.
4Ensure that each processor and heat sink are properly installed. See "Replacing a Processor" on page 89.
5Close the system. See "Closing the System" on page 53.
6Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
7If possible, run the appropriate online diagnostic test.
If the tests fail or the problem persists, continue to the next step.
8Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
9Open the system. See "Opening the System" on page 53.
10If your system has dual processors, remove processor 2, leaving only processor 1 installed. See "Replacing a Processor" on page 89.
To locate the processors, see Figure
If only one processor is installed, see "Getting Help" on page 147.
11Close the system. See "Closing the System" on page 53.
12Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
13Run the appropriate online diagnostic test.
If the tests complete successfully, replace processor 2. See "Getting Help" on page 147.
14Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
15Open the system. See "Opening the System" on page 53.
Troubleshooting Your System
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