Maytag W10560158B - SP warranty Troubleshooting, Water Leaks, Washer not performing as expected

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.maytag.com/product_help -

In Canada www.maytag.ca for assistance and to possibly avoid a service call.

If you experience	Possible Causes	Solution
Vibration or Off-Balance

Check the following for proper installation or see “Using Your Washer” section.

Feet may not be in contact with the	Front and rear feet must be in firm contact with floor, and washer
floor and locked.	must be level to operate properly. See “Installation Instructions”.
Washer may not be level.	Check floor for flexing or sagging. If flooring is uneven, a 3/4"
	(19 mm) piece of plywood under your washer will reduce sound.
	See “Level the Washer” in Installation Instructions.
Load could be unbalanced.	Load garments in loose heaps evenly around the washplate.
	Adding wet items to washer or adding more water to basket
	could unbalance washer.
	Wash smaller loads to reduce imbalance.
	Do not tightly pack. Avoid washing single items.
	Use Bulky/Sheets cycle for oversized, non-absorbent items such as
	jackets and small comforters.
	See “Cycle Guide” and “Using Your Washer” in this Use and
	Care Guide.

Noises - For normal operating sounds, go to www.maytag.com/product_help

Clicking or metallic noises	Objects caught in washer drain system.	Empty pockets before washing. Loose items such as coins could fall
		between basket and tub or may block pump. It may be necessary to
		call for service to remove items.
		It is normal to hear metal items on clothing such as metal snaps,
		buckles, or zippers touch against the stainless steel basket.
Gurgling or humming	Washer may be draining water.	It is normal to hear the pump making a continuous humming sound
		with periodic gurgling or surging as final amounts of water are
		removed during the spin/drain cycles.
Humming	Load sensing may be occuring.	You may hear the hum of the sensing spins after you have started
		the washer. This is normal.
Water Leaks

Check the following for proper installation:

Washer not level.	Water may splash off basket if washer is not level. Check that load is
	not unbalanced or tightly packed.
Fill hoses not attached tightly.	Tighten fill-hose connection.
Fill hose washers.	Make sure all four fill hose flat washers are properly seated.
Drain hose connection.	Pull drain hose from washer cabinet and properly secure it to
	drainpipe or laundry tub.
	Do not place tape over drain opening.
Check household plumbing for leaks	Water can backup out of a clogged sink or drainpipe. Check all
or clogged sink or drain.	household plumbing for leaks (laundry tubs, drain pipe, water pipes,
	and faucets.)
Washer not loaded as recommended.	Unbalanced loading can cause basket to be out of alignment and
	cause water to splash off tub. See “Using Your Washer” for loading
	instructions.

Washer not performing as expected

Not enough water in washer

Load not completely covered in water.

This is normal operation for an HE low-water washer. The load will not be completely under water. The washer senses load sizes and adds correct amount of water for optimal cleaning. See “What’s New under the Lid.”

IMPORTANT: Do not add more water to washer. Adding water lifts the garments off the washplate, resulting in less effective cleaning.

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