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TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.maytag.com/product_help -
In Canada www.maytag.ca for assistance and to possibly avoid a service call.
If you experience | Possible Causes | Solution |
Vibration or |
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Check the following for proper installation or see “Using Your Washer” section.
Feet may not be in contact with the | Front and rear feet must be in firm contact with floor, and washer |
floor and locked. | must be level to operate properly. See “Installation Instructions”. |
Washer may not be level. | Check floor for flexing or sagging. If flooring is uneven, a 3/4" |
| (19 mm) piece of plywood under your washer will reduce sound. |
| See “Level the Washer” in Installation Instructions. |
Load could be unbalanced. | Load garments in loose heaps evenly around the washplate. |
| Adding wet items to washer or adding more water to basket |
| could unbalance washer. |
| Wash smaller loads to reduce imbalance. |
| Do not tightly pack. Avoid washing single items. |
| Use Bulky/Sheets cycle for oversized, |
| jackets and small comforters. |
| See “Cycle Guide” and “Using Your Washer” in this Use and |
| Care Guide. |
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Noises - For normal operating sounds, go to www.maytag.com/product_help
Clicking or metallic noises | Objects caught in washer drain system. | Empty pockets before washing. Loose items such as coins could fall |
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| between basket and tub or may block pump. It may be necessary to |
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| call for service to remove items. |
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| It is normal to hear metal items on clothing such as metal snaps, |
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| buckles, or zippers touch against the stainless steel basket. |
Gurgling or humming | Washer may be draining water. | It is normal to hear the pump making a continuous humming sound |
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| with periodic gurgling or surging as final amounts of water are |
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| removed during the spin/drain cycles. |
Humming | Load sensing may be occuring. | You may hear the hum of the sensing spins after you have started |
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| the washer. This is normal. |
Water Leaks |
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Check the following for proper installation:
Washer not level. | Water may splash off basket if washer is not level. Check that load is |
| not unbalanced or tightly packed. |
Fill hoses not attached tightly. | Tighten |
Fill hose washers. | Make sure all four fill hose flat washers are properly seated. |
Drain hose connection. | Pull drain hose from washer cabinet and properly secure it to |
| drainpipe or laundry tub. |
| Do not place tape over drain opening. |
Check household plumbing for leaks | Water can backup out of a clogged sink or drainpipe. Check all |
or clogged sink or drain. | household plumbing for leaks (laundry tubs, drain pipe, water pipes, |
| and faucets.) |
Washer not loaded as recommended. | Unbalanced loading can cause basket to be out of alignment and |
| cause water to splash off tub. See “Using Your Washer” for loading |
| instructions. |
Washer not performing as expected
Not enough water in washer
Load not completely covered in water.
This is normal operation for an HE
IMPORTANT: Do not add more water to washer. Adding water lifts the garments off the washplate, resulting in less effective cleaning.
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