Troubleshooting
PROBLEM
POSSIBLE CAUSE
SOLUTION
Unit fails to heat up and begin | Unit is not plugged in. | Plug power cord into electrical outlet. | ||
steaming. Heating Indicator Light |
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| Household circuit breaker / ground | Reset circuit breaker / ground fault | ||
DOES NOT illuminate. | ||||
fault interrupter has tripped or blown | interrupter, or replace fuse. For | |||
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| a fuse. | assistance, contact a licensed electrician. | |
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| Unit is damaged or otherwise in | Immediately cease usage and unplug. | |
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| need of repair. | Contact Consumer Service for | |
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| assistance (see Page 13 for details). | |
Unit fails to heat up and begin | No water in Boiler. | Refer to Filling With Water procedure | ||
steaming. Heating Indicator Light |
| on Page 9 to fill unit with water. | ||
DOES illuminate. |
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Mineral | Refer to Mineral | |||
NOTE: Always allow sufficient | ||||
| Page 11 for cleaning procedure. | |||
time for unit to heat up and begin |
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Unit is damaged or otherwise in | Immediately cease usage and unplug. | |||
producing steam. | ||||
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| need of repair. | Contact Consumer Service for | |
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| assistance (see Page 13 for details). | |
Steam output is weak or intermittent. | Water level in Boiler is running low. | Refer to Filling With Water procedure | ||
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| on Page 9 to refill unit with water. | |
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| Mineral | Refer to Mineral | |
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| Page 11 for cleaning procedure. | |
Boiler Cap cannot be unscrewed. | Boiler Cap has been overtightened | Boiler Cap should always be replaced | ||
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| after previous use. | loosely when storing. For assistance | |
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| with a Cap that has become stuck, | |
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| contact Consumer Service (see Page | |
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| 13 for details). | |
Jet Nozzle / Wide Nozzle cannot be | Attempting to disconnect accessory | Check to be certain that you are | ||
removed. | at the wrong point. | attempting to remove the accessory | ||
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| only (gray), and not the Steam | |
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| Aperture as well (yellow). |