TROUBLESHOOTING GUIDE

If you experience a problem with this unit, check the chart below before calling for service.

 

SYMPTOM

 

CAUSE

 

SOLUTION

 

 

 

 

 

 

Unit will not

 

Battery is low/empty.

 

Replace battery.

 

 

turn on.

 

Unit is not turned

 

Press Power On/Off/Stop

 

 

 

 

on.

 

button to turn the unit on.

 

 

No sound.

 

Headphones are not

 

Insert headphones.

 

 

 

 

inserted.

 

 

 

 

 

 

Volume is set too

 

Raise the volume using the

 

 

 

 

low.

 

Volume + button.

 

 

 

 

The MP3 or WMA files

 

Download uncorrupted

 

 

 

 

are corrupted.

 

files.

 

 

 

 

No files are in the

 

Upload files to the unit as

 

 

 

 

player.

 

described on pages 13-16.

 

 

The computer is not

 

The player is

 

Make sure player is

 

 

recognizing the

 

not securely connected.

 

securely connected.

 

 

player.

 

Win98 Driver isn’t installed

 

Install Win98 driver and/or see

 

 

 

 

or computer is not

 

pages 7-12 for

 

 

 

 

compatible.

 

compatibility.

 

 

WMA files with DRM

 

Incorrect downloading

 

See page 16 to download

 

 

can’t playback.

 

methods.

 

WMA files with DRM.

 

 

 

 

 

 

 

 

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Image 34
Memorex MMP3774 manual Troubleshooting Guide, Symptom Cause Solution