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Drive Problems | 27 |
CD and DVD drive problems | 28 |
Hard drive problems | 29 |
29 | |
Error Messages | 30 |
Media Card Reader Problems | 31 |
Keyboard Problems | 32 |
Lockups and Software Problems | 32 |
The computer does not start up | 32 |
The computer stops responding | 32 |
A program stops responding | 33 |
A program crashes repeatedly | 33 |
A program is designed for an earlier Windows operating system | 33 |
A solid blue screen appears | 33 |
Other software problems | 34 |
Memory Problems | 34 |
Mouse Problems | 35 |
Network Problems | 36 |
Power Problems | 36 |
Printer Problems | 37 |
Scanner Problems | 38 |
Sound and Speaker Problems | 39 |
No sound from speakers | 39 |
No sound from headphones | 40 |
Video and Monitor Problems | 40 |
If the screen is blank | 40 |
If the screen is difficult to read | 41 |
3 Advanced Troubleshooting
Diagnostic Lights | 43 |
Dell Diagnostics | 46 |
Dell Diagnostics Main Menu | 46 |
4
Contents