104 | Dell 3100C guide

w w w . d e l l . c o m s u p p o r t . d e l l . c o m

Country (City)	Department Name or Service Area,	Area Codes,
International Access Code	Website and E-Mail Address	Local Numbers, and
Country Code		Toll-Free Numbers
City Code

Austria (Vienna)	Website: support.euro.dell.com
International Access Code: 900 E-mail: tech_support_central_europe@dell.com
Country Code: 43	Home/Small Business Sales	0820 240 530 00
City Code: 1	Home/Small Business Fax	0820 240 530 49
	Home/Small Business Customer Care	0820 240 530 14
	Preferred Accounts/Corporate Customer Care	0820 240 530 16
	Home/Small Business Technical Support	0820 240 530 14
	Preferred Accounts/Corporate Technical Support	0660 8779
	Switchboard	0820 240 530 00

Bahamas	General Support	toll-free: 1-866-278-6818

Barbados	General Support	1-800-534-3066

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

Website: support.euro.dell.com
E-mail for French-speaking Customers:
support.euro.dell.com/be/fr/emaildell/
Technical Support for XPS portable computers only	02 481 92 96
Technical Support for all other Dell computers	02 481 92 88
Technical Support Fax	02 481 92 95
Customer Care	02 713 15 .65
Corporate Sales	02 481 91 00
Fax	02 481 92 99
Switchboard	02 481 91 00

Bermuda	General Support	1-800-342-0671

Bolivia	General Support	toll-free: 800-10-0238

Brazil	Website: www.dell.com/br
International Access Code: 00	Customer Support, Technical Support	0800 90 3355
Country Code: 55	Technical Support Fax	51 481 5470
City Code: 51	Customer Care Fax	51 481 5480
	Sales	0800 90 3390

British Virgin Islands	General Support	toll-free: 1-866-278-6820

104

Appendix

Image 104

Dell 3100C owner manual 104

Contents

Power button W . d e l l . c o m s u p p o r t . d e l l . c o mPCI PCI Express x1 June NF132 Contents Advanced Troubleshooting Resolving Software and Hardware Incompatibilities Using Microsoft Windows XP System RestoreConnecting and Disconnecting Drive Cables 102 Clearing Forgotten Passwords and Cmos Settings100 Glossary Index Contents Finding Information What Are You Looking For? Find It Here Warranty informationFinding Information Use the Service Tag to When you useService Code to direct Microsoft Windows License Label Follow the instructions on the screen Click the topic that describes your problemClick the arrow icon Finding Information Setting Up a Printer Connecting a USB PrinterSetting Up and Using Your Computer Printer Cable Connecting to the Internet USB connector on computer USB printer cable Setting Up Your Internet Connection Playing CDs and DVDs Adjusting the Volume DVD player includes the following basic buttons Copying CDs and DVDs Adjusting the PictureHow to Copy a CD or DVD Using Blank CDs and DVDs Media Type Read Write Rewritable Using a Media Card Reader Optional Helpful Tips Setting Up and Using Your Computer Setting Up a Home and Office Network Connecting to a Network AdapterNetwork Setup Wizard Network adapter connector on computer Hibernate Mode Power ManagementStandby Mode Power Options Properties Power Schemes Tab Hibernate Tab Hyper-ThreadingAdvanced Tab Setting Up and Using Your Computer Troubleshooting Tips Battery ProblemsDrive Problems Solving Problems CD and DVD drive problems Problems writing to a DVD-RW drive Mail, Modem, and Internet Problems Hard drive problems Error Messages Use these characters in filenames Media Card Reader Problems Keyboard Problems Lockups and Software ProblemsComputer does not start up Computer stops responding Program stops responding Program crashes repeatedlyProgram is designed for an earlier Windows operating system Solid blue screen appears Memory Problems Other software problems Mouse Problems Network Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems No sound from speakers If the screen is blank Video and Monitor ProblemsNo sound from headphones If the screen is difficult to read Solving Problems Diagnostic Lights Light Pattern Problem Description Suggested Resolution Reinstall an additional module. Continue Reinstalled all modules without errorModule/memory connector placement Ensure that no special memory Devices installed on your computer Determine whether a conflict exists byThen restart the computer Repeat this process for each card. If Option Function Dell DiagnosticsDell Diagnostics Main Menu Tab Function What Is a Driver?Drivers Reinstalling Drivers Using Windows XP Device Driver RollbackIdentifying Drivers Windows XP Restoring Your Operating System Manually Reinstalling DriversResolving Software and Hardware Incompatibilities Restoring the Computer to an Earlier Operating State Using Microsoft Windows XP System RestoreCreating a Restore Point Enabling System Restore Using Dell PC Restore by SymantecUndoing the Last System Restore Removing Dell PC Restore Removing and Installing Parts Before You BeginRecommended Tools Turning Off Your Computer Before Working Inside Your Computer Front View of the Computer System System shutdown Back View of the Computer Cards the bottom slot cannot be used VGA video connectorRemoving the Computer Cover Inside View of Your Computer Security cable slot Cover release latch Removing and Installing Parts System Board Components Memory DDR2 Memory Overview Matched pair of memory modules in Dimm connectors 1 Processor Removing and Installing Parts Installing MemoryMemory connector closer to Securing clips Cutouts Notch Memory module Cards Removing Memory Installing an Expansion Card Removing and Installing Parts Removing and Installing Parts Removing an Expansion Card IDE Drive Addressing Connecting Drive CablesDrives Serial ATA Connector Drive Interface ConnectorsPower Cable Connector Removing a Hard Drive Connecting and Disconnecting Drive CablesHard Drive Installing a Hard Drive Hard drive Release tabs Plastic hard-drive bracket Replace the computer cover Floppy Drive Removing a Floppy Drive Installing a Floppy Drive Media Card Reader Removing a Media Card Reader Media Card Reader Installing a Media Card Reader DVD Drive Installing a DVD Drive Removing a DVD Drive Battery Replacing the Battery Replacing the Computer Cover Removing and Installing Parts Removing and Installing Parts System clock MHz data rate Video Type Integrated Appendix SpecificationsProcessor Processor type Connectors Two Connector size Pins PCI Express Connector One Connector size PinsPanel connector for headphones Audio Type Connectors System board connectors Primary IDE drive Controls and Lights Power control Push button Power lightSerial ATA FlexBay Drive 36.1 cm 14.2 inches 11.4 cm 4.5 inches39.9 cm 15.7 inches 07 kg 20 lb System Setup Entering System SetupSystem Setup Screen Overview System Setup Options System Drives Acoustics mode setting Quiet The hard drive operates at its most quiet settingSystem Password option Manufacturer Boot Sequence Option Settings Changing Boot Sequence for the Current Boot Changing Boot Sequence for Future Boots Clearing Forgotten Passwords and Cmos Settings Jumper Setting DescriptionJumper Locations Jumpered Unjumpered Appendix Clearing Password Settings Clearing Cmos Settings Cleaning Your Computer Computer, Keyboard, and MonitorMouse Floppy Drive Definition of Dell-Installed Software and Peripherals Dell Technical Support Policy U.S. OnlyCDs and DVDs 100 FCC Notices U.S. Only Definition of Third-Party Software and PeripheralsClass a Class B 101 102 Contacting DellFCC Identification Information 103 104 105 106 107 108 109 110 Area Codes Local Numbers, Toll-Free Numbers 111 112 113 114 115 116 117 118 119 Appendix Glossary Glossary 121 As the Product Key or Product ID 122 Glossary Glossary 123 124 Glossary Glossary 125 NIC See network adapter 126 Glossary Glossary 127 128 Glossary System Tray See notification area Glossary 129 130 Glossary Index Index 131 132 Index Index 133 Device Driver Rollback, 48 Files and Settings Transfer 134 Index