TROUBLESHOOTING GUIDE (CONTINUED)

SYMPTOMS

POSSIBLE CAUSE(S)

SOLUTION

 

 

 

 

 

 

The unit is not

 

Increase interscan code delay

transmitting each

 

setting. Adjust whether the F0

character

Configuration is not

break is transmitted. It may be

(Keyboard

correct

necessary to try this in both

Wedge)

 

 

 

settings.

 

 

 

 

 

 

Alpha characters

 

Enable Caps Lock detect

show as lower

Computer is in Caps

setting of the scanner to detect

case (Keyboard

Lock mode

whether the PC is operating in

Wedge)

 

Caps Lock.

 

 

 

 

 

 

 

 

Everything works

These characters may

 

except for a

 

couple of

not be supported by that

Try operating the scanner in

characters

country’s key lookup

Alt mode.

(Keyboard

table

 

Wedge)

 

 

 

 

 

 

 

 

Power-up OK

Com port at the host is

Check to make sure that the

and scans OK

not working or

baud rate, data bits, stop bits

but does not

configured properly

and parity of the scanner and

communicate

or

the communication port match

properly to the

Cable not connected to

and the program is looking for

host

the proper comm port

“RS-232” data.

 

 

 

 

 

 

The host is

The scanner and host

Check that the scanner and

receiving data

may not be configured

the host are configured for the

but the data does

for the same interface

same interface font.

not look correct

font

 

 

 

 

 

 

 

 

 

Add some inter-character

Characters are

Scanner may not be set

delay to the transmitted output

for sufficient Inter-

by using the MetroSelect

being dropped

character delay

Programming Guide MLPN

 

 

 

2407.

 

 

 

 

 

 

17