MicroNet Technology SP5101 manual Hold and Retrieve Calls, Consultant Transfer, Blind Transfer

4.4 Hold and Retrieve Calls

There are two ways to hold the current calls and retrieve them back:

1Press another idle line button and switch to another IDLE line.

or

to hold the current line

2Press the Hold function keys to hold the current calls. During the hold status, the LED of Line will flash.

4.5 Transfer

SP5101 could support the call transfer with two types, one is the Consultant, and another is the Blind transfer.

The transfer could be initialized only for the state as above.

iDial another call during the connect state

iiAnswer another call during the connect state

4.5.1Consultant Transfer

Consultant Transfer scenario:

‹A communicate with B→Tranf or Line hear dial tone+ C’s number→C pick up → A hangs up → B communicate with C

‹A communicate with B→Tranf or Line hear dial tone+ C’s number

→C busy/ring →Tranf or original Line →Retrieve call with B

‹A communicate with B→Tranf or Line hear dial tone+ C’s number

→C reject →Tranf →Retrieve call with B

‹A communicate with B→Tranf or Line hear dial tone+ C’s number→C reject → press Line to hang up C and hear dial tone again → press original Line to retrieve call

‹A communicate with B→Tranf or Line hear dial tone+ C’s number→C ring→ A hangs up → Blind transfer

4.5.2Blind Transfer

Blind Transfer Scenario:

„A communicate with B→Blind Tran. + C’s number→hear nothing (C ring) → Blind transfer

„A communicate with B→Blind Tran. + C’s number→C Busy → hear special tone then retrieve B immediately

„A communicate with B→Blind Tran. + C’s number (not finished)

→Blind Tran. Retrieve call

38