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Frequently asked questions
The storage drawer cannot be pushed in properly.
Close the lid of the ground coffee funnel.
The door is hard to open and close.
–Adjust the door with the door hinges. See "Installation - Adjusting the door hinges".
–Lubricate the cap of the connecting piece with the supplied silicone grease.
You hear water gurgle or rushing.
The water tank has automatically filled.
The message "Check brew unit" appears on the display?
Possible fault | Solution | |
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The brew unit is clogged. | – | Follow the display prompts. |
| – | Clean the brew unit (see "Cleaning and |
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| care" - "Brew unit"). |
| – | Set the amount of ground coffee and |
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| the grinder setting to the medium |
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| settings, also adjust these settings in |
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| the user profiles. See the respective |
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| chapters in this manual. |
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The message "Fault - 28" appears on the display?
Possible fault | Solution |
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If too much ground coffee passes | – Tap the button next to OK. |
through the coffee chute the machine | The machine is again ready for use. |
is unable to process it. |
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One of the messages "Fault - 1" to "Fault - 4" or "Fault - 80" to "Fault - 83" appears in the display.
Possible fault | Solution |
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Switch off the machine using the | If the fault message appears in the |
On/Off button and wait about one | display again, call Customer Service. |
hour before switching it on again. |
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The message "Fault - 74" or "Fault - 77" appears in the display.
Possible fault | Solution |
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Turn the machine off and then on | If the fault message appears in the |
again after a short period of time. | display again call Customer Service. |
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