Frequently asked questions
Repairs to the electrical components of this appliance should only be performed by a trained technician. Repairs by unauthorized personnel could cause personal injury or damage the cooktop.
Some minor problems can be resolved as follows:
What if . . .
.. . you notice a slight odor when using the cooktop for the first time?
This is normal. The residual moisture in the internal insulation is drying out. The odor should disappear after one or two uses.
. . . a burner will not turn on?
Check to see if the cooktop has been "locked" (see "Locking a burner").
^Make sure the cooktop is connected to the main power supply and that the circuit breaker has not tripped.
.. . a burner shuts off during use and "H" flashes in the display?
If a burner has been on for an extended period of time, it will automatically shut itself off and flash an "H" in the display. This time will range from 1 to 10 hours depending on the setting selected.
To reset the burner:
^Select "0" first, then select the desired cooking setting.
An "H" flashing in the display after the burner has been manually shut off is normal. This is the residual heat indicator telling you that the burner is still hot.
.. . food does not cook satisfactorily when using the automatic
^Check that the cooking setting is correct for the pans being used and the items being cooked.
^If the pots have poor or slow heat transfer qualities, they will take longer to reach cooking temperature than the burners. In this case, the pots should be allowed to heat up before placing the food in them, or a higher cooking setting should be chosen.
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