Poor wash results.What if … Possible cause Fix
the washer shakes dur-
ing the spin cycle?
The washer’s feet are
not resting evenly on the
floor.
Level the machine (see In-
stallation Instructions.)
The shipping struts
have not been removed.
Remove the shipping struts.
the wash is too wet af-
ter the final spin?
The spin speed was too
low.
Next time select a higher
spin speed.
there are unusual
sounds coming from
the drain pump?
There is no fault. Lapping sounds at the be-
ginning and end of the
pump process are normal.
the light ring does not
light?
The washer has turned
off the light ring to con-
serve energy.
To turn the light ring back
on, press a wash option
button or turn the program
selector.
detergent residue re-
mains in the dispenser
drawer?
The water pressure is
too low. –Clean the water intake
hose filter under running
water and carefully re-
move any large particles.
–Select the "Sensitive"
wash option with the next
load.
Detergent used with a
water softener tends to
become sticky.
Add detergent to the dis-
penser before adding a
water softener.
the fabric softener is
not completely dis-
pensed or too much
water remains in the §
compartment?
The siphon tube is ei-
ther incorrectly posi-
tioned or clogged.
Clean the siphon tube, see
"Washer care / Cleaning the
detergent dispenser
drawer".
The dispenser drawer
was not pushed in when
the fabric softener was
being dispensed.
Make sure the drawer is in
all the way.
Frequently asked questions
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