Minolta 18, 18N, 25 7.4 How to Diagnose Problems

7.4 How to Diagnose Problems

7-6

Operation and Troubleshooting Chapter 7

7.4 How to Diagnose Problems

Use the following list to determine the cause of printing problems:

1. Verify that the printer is functioning properly.

•Is the printer printing?

Make sure the printer is operating properly by causing it to gener-

ate a test page. See your printer's owner's manual for instructions

on generating a test page.

•Is the printer on-line?

Verify that the printer is on-line or else nothing will print.

•Does the Control Panel LED indicate an error?

See the Printer manual for details on how the Control Panel LED

indicates error conditions.

•Did you get a NIC status page?

On power-up, the Print Server sends a status page which may con-

tain information that can be useful for troubleshooting. Keep the

status page available until a problem is resolved.

Note

2. Check the NIC’s LED status indicator to ensure that there is no

error condition. See 7.1 LED Status Indicator, for more informa-

tion.

3. Check the status report to see what protocols are enabled and

active. See the appropriate chapter to confirm that you have

installed and configured your network protocol correctly for the

NIC. See 7.2 Status/Configuration Report, for an example of the

status report.

4. If you added, changed, or removed any new hardware on the net-

work, v erify that it was installed correctly.

5. If you added any new software applications, make sure the pro-

gram is compatible and installed correctly on the network. See

your network protocol documentation to confirm.

• The start-up Configuration and Status Page from the NIC may be dis-

abled via the maintenance access provisions.

PageWorks.book Page 6 Tuesday, August 4, 1998 11:21 AM

Contents

Main i Software License Agreement and Warranty ii iii Limited Software Warranty Limited Warranty Pur chase Remedies Minolta Network Card Warranty Warranty Term Warranty Covera ge Software License Agreement and Warranty (ii)For all other countries including Europe Software License Agreement Important: 1. SOFTWARE 2. LICENSE AGREEMENT 3. LICENSE v 4. RESTRICTIONS 5. LIMITED WARRANTY 6. LIMITATION OF REMEDIES vi 7. TERMINATION 8. GOVERNING LAW 9. GOVERNMENT END USERS vii 1) 10/100Base-T USER INSTRUCTIONS (For U.S.A.) FCC PART 15- RADIO FREQUENCY DEVICES WARNING viii ix x xi 2) 10BaseT/2 USER INSTRUCTIONS (For U.S.A.) FCC PART 15- RADIO FREQUENCY DEVICES WARNING xii xiii xiv xv Welcome Trademark Acknowledgements xvi CONTENTS Chapter 1: Introduction Chapter 2: Installing the Network Interface Card Chapter 3: Utilizing Windows Programs xvii Chapter 4: NetWare Configuration xviii Chapter 5: AppleTalk Configuration Chapter 6: TCP/IP Configuration xix xx Chapter 7: Operation and Troubleshooting xxi Appendix A: Jumper Settngs Appendix D: Index Appendix B: Specifications Appendix C: Using a Web Browser Page Page Page Introduction 1-1 1.1 Whats in the Package 1-2 1.1 Whats in the Package 1.2 Hardware/NOS Requirements 1-3 1.2 Hardware/NOS Requirements 1.2 Hardware/NOS Requirements 1-4 Page Page 2.1 Preparing the Printer 2-1 2.1 Preparing the Printer Note 2.2 Powering Up the Printer 2.3 Connecting to a Network the NIC 2-2 2.3 Connecting to a Network the NIC Page Page 3-1 3.1 Discov ery Program Management Access Program (MAP) 3-2 3.1 Discovery Program Management Access Program (MAP) 3.1.1 Installing the MAP 3.1 Discovery Program Management Access Program (MAP) 3-3 3.1.2 Configuring the MAP 3.1 Discov ery Program Management Access Program (MAP) 3-4 3.1.3 Using the MAP 3.1.4 IP Discovery Program 3.1 Discovery Program Management Access Program (MAP) 3-5 Page 3-7 3.2 IP Peer-to-Peer Printing Program 3.2.1 Installing the IP Peer-to-Peer Printing Program 3-8 3.2.2 Setting Up IP Peer-to-Peer Printing 3-9 3.2.3 Adding Printers for IP Peer-to-Peer Print- ing 3-10 3-11 3.3 IPX Peer-to-Peer Printing Program 3-12 3.3.1 Installing the IPX Peer-to-Peer Printing Program 3-13 3.3.2 Installing the Printer Driver and Setting the Printer Port 3.4 Using a Web Browser 3-14 3.4 Using a Web Browser Page Page 4-1 4.1 Configuring NetWare 2.15 and 3.x 4-2 4.1.1 Start PCONSOLE and Select File Server 4.1.2 Create Print Queues 4-3 4.1.3 Enter the Print Server Name 4-4 4.1.4 Configure the Print Server 4-5 4.1.5 Assign Print Queues to the Printer 4-6 4.1.6 Set Up Notify Options for the Printer (Optional) 4-7 4-8 4.1.7 Installing the Print Server on Multiple File Servers 4-9 4.1.8 Primary File Server 4.1.9 Preferred File Servers 4-10 4.2 Configuring NetWare 4.x Bindery Emulation 4.2.1 Confirm Bindery Context 4-11 4.2.2 Configure in Bindery Mode with PCONSOLE 4-12 4-13 4.3Configuring the NIC in Novell Directory Services 4-14 4.3.1Create Printer Object 4-15 4.3.2Create Print Server Object 4-16 4.3.3Create Print Queue Object 4-17 4.3.4Assign Printer Object 4-18 4-19 4.3.5Assign Print Server Object 4-20 4.3.6Check Assignments Page 4.4 NIC Configuration 4-22 4.4 NIC Configuration 4.4 NIC Configuration 4-23 4-24 4.5 Using the Novell PCONSOLE Utility 4.5.1 Changing the File Server 4-25 4.5.2 Changing Print Queues 4.5.3 How to Set Up Notify 4-26 Page Page 5.1 Choosing the Printer 5-1 5.1 Choosing the Printer 5.2 Loading the AppleTalk NIManage Utility Program 5-2 5.2 Loading the AppleTalk NIManage Utility Program 5.2 Loading the AppleTalk NIManage Utility Program 5-3 5.3 Configuring the NIC 5-4 5.3 Configuring the NIC 5.3.1 Configuration 5.3.2 Error Log 5.3 Configuring the NIC 5-5 5.3.3 Protocol Setup 5.3.4 Options Page Page Page 6-1 6.1 Installation in a Windo ws Envir onment 6-2 Windows for Workgroups Windows 95 6-3 Windows NT 6-4 6.1.1 Setting up the NIC 6.1.2 Assigning IP Address with arp & ping 6-5 6.1.3 Assigning the IP Address with BOOTP 6-6 6-7 6.1.4 Setting Up IP and lpr Parameters 6.1.5 Creating an lpr Queue on the Workstation 6-8 Windows 95 Windows NT3.51 6-9 Windows NT4.0 6-10 6.2 UNIX Printing 6-11 6-12 6.2.1 Configuring the IP Address on the NIC 6.2.1.1 Using BOOTP 6-13 6-14 6.2.1.2 Using rarp 6-15 6.2.1.3 Using arp & ping 6-16 6-17 6.2.2 lpd Printing 6.2.2.1 Setting Up a BSD Remote Printer to Use lpd 6-18 6.2.2.2 Setting Up an AIX 2.5 Remote Printer to Use lpd 6-19 6.2.2.3 Setting Up an AIX 4.0 System 6-20 6.2.2.4 Setting Up an HP/UX Remote Printer to Use lpd 6-21 6.2.2.5 Setting Up an AS/400 Systems to Use lpd 6.2.2.6 Setting Up a DEC ULTRIX 4.3 RISC or OSF1/ ALPHA Remote Printer 6-22 6.2.2.7 Setting Up a SCO UNIX Remote Printers to Use lpd 6-23 6.2.2.8 Setting Up System V Rel.4 and Solaris 2.X to Use lpd 6-24 6.2.3 Installing TCP/IP for NIC If Not Running lpd 6-25 6.2.3.1 Loading the Software 6.2.3.2 Script Selection of Filters 6-26 6.2.3.3 Manual Selection of Filters 6.2.3.4 Installing and Printing on Solaris 1.X and OSF1/ALPHA Systems 6-27 6-28 6.2.3.5 Installing & Printing on an DEC ULTRIX 4.3 RISC System 6-29 6.2.3.6 Installing and Printing on the HP/UX System 6-30 6-31 6.2.3.7 Installing and Printing on a System V (Solaris 2.X)/System V Rel.4 386-based Machine 6-32 6-33 6.2.3.8 Installing & Printing on a SCO UNIX System 6-34 6-35 6.2.3.9 Installing and Printing on an AIX RISC System/6000 6-36 6-37 6-38 6-39 6.3 Running Telnet 6.3.1 Making Connection and Main Menu 6-40 6.3.2 Configure IP Parameters 6-41 6.3.3 Select Printer Languages 6-42 6-43 6.3.4 Enable/Disable Network Protocols 6.3.5 Reset Unit 6.3.6 Restore Factory Defaults 6.3.7 Change Password 6-44 6.3.8 Exit Telnet 6.4 FTP Printing 6-45 6.4 FTP Printing 6.5 Dynamic Host Configuration Protocol 6-46 6.5 Dynamic Host Configuration Pr otocol Important! Page Page 7.1 LED Status Indicator 7-1 7.1 LED Status Indicator 7.1 LED Status Indicator 7-2 7.2 Status/Configuration Report 7-3 7.2 Status/Configuration Report 7.2 Status/Configuration Report 7-4 7.3 Resetting the NIC to Factory Default 7-5 7.3 Resetting the NIC to Factory Default 7.4 How to Diagnose Problems 7-6 7.4 How to Diagnose Problems Page 7-8 7.5 Troubleshooting Checklists 7.5.1 Troubleshooting Network Hardware Con- nections 7.5.2 Troubleshooting NetWare Protocol 7.5.2.1 NetWare Checklist 7-9 7.5.2.2 File Server Checklist 7.5.2.3 Workstation Chec klist 7-10 7.5.2.4 NIC Configuration Checklist 7.5.2.5 Printer Server/File Server/Printer Checklist 7-11 7.5.2.6 Workstation to NIC Connection Checklist 7.5.2.7 NIC Loses Its File Server Connection 7.5.2.8 Unable to Print from a Different Context 7-12 7.5.3 Troubleshooting AppleTalk Protocol Page Page Jumper Settings A-1 A.1 Network Interface Cards and Jumper Locations PageWorks.book Page 2 Tuesday, August 4, 1998 11:21 AM Jumper Settings Appendix A 10BaseT/2 A.1 Netw ork Interface Cards and Jumper Locations The illustration belo w sho ws the location of each of the jumpers on the Ethernet NIC. 10/100BaseT A.2 Ethernet Jumpers A-3 A.2 Ethernet Jumpers A.3 Reset to Factory A.4 BUS Handshake A-4 A.4 BUS Handshake A.5 Network Bridging Page Page B.1 Network Interface Card B-1 B.1 Network Interface Card The following tables provide general specifications for the NIC. B.2 10/100BaseT/UTP Cables Page Page Page C.1 Accessing the HTTP Server Screens C-1 C.1 Accessing the HTTP Server Screens C-2 C.1.1 Minolta PageScopeutility C-3 C.1.2 Network Administration page C-4 C-5 C-6 C.2 Supported Web Browsers Page Page D-1 A B C D E F H I D-2 J L N M D-3 O P R S T D-4 U Z V W