Using the Voice Mail System

Personal Contacts

Personal Contacts allow you to store alternate numbers where callers can contact you instead of leaving a message. Callers are prompted in the greeting to press a key to have their call transferred to the alternate number—they are never told the number. You can program up to ten (10) Personal Contacts, assigning a Personal Contact key (0–9) to each number. You then add information about these personal contact keys in your mailbox greeting.

Personal Contact keys for cellular telephone (2), fax (3) and pager (7) are pre-defined by the system. When you program these personal contacts, the system plays the pre-recorded messages for these personal contacts after your mailbox greeting.

Tip: If a number is not programmed for a pre-defined Personal Contact, the corresponding message is not played (for example, if you only programmed a cellular telephone number, only the pre-recorded message for cellular number will play).

Personal Contact key 0 is usually used to transfer to the operator but you’re free to use it for contact numbers.

In a bilingual system, a caller that presses the Languages Toggle key cannot use any of the programmed Personal Contact keys. Also, programming the Personal Contact key that corresponds to the Language Toggle key disables the Language Toggle key. See “About Bilingual Greetings” on page 19 for more information about the Language Toggle key.

The following is a greeting that includes a prompt to contact the mailbox owner by cellular telephone (the pre-recorded system message for cellular phone personal contact will also play after this greeting):

“You have reached Tom Murphy. I can't answer the phone right now. Please leave your name, number, and a short message – I will get back to you as soon as possible. To try to reach me on my cell phone, press 2. If you would like to speak with an operator, press 0 at any time.”

To program a personal contact:

1.Access your voice mailbox.

2.Press for User Options.

3.Press for Additional Options.

4.Press for Personal Contacts.

5.Select the desired Personal Contact number:

•for a cellular telephone number, press ,

•for a fax number, press ,

•for a pager number, press ,

•for another type of number, select any number between 0 and 9, except 2, 3 and 7.

6.Enter the telephone number for the contact using the dial pad (up to 20 characters). To delete the number, press . To skip to the next personal contact, press .

Enter the number as you would normally dial it to call the number.

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Mitel 3300 manual Personal Contacts, To program a personal contact
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3300 specifications

The Mitel 3300 is a robust IP-PBX (Private Branch Exchange) designed to cater to the communication needs of businesses of varying sizes. Renowned for its versatility and extensive features, the Mitel 3300 supports both traditional telephony and modern IP-based communications, making it an ideal choice for organizations transitioning into a unified communications environment.

One of the standout features of the Mitel 3300 is its comprehensive set of communication tools. The system supports voice, video, and data services, allowing users to interact through various formats. With an emphasis on mobility, the Mitel 3300 includes mobile applications that enable staff to connect from anywhere, ensuring seamless communication regardless of location.

The Mitel 3300 system is powered by the Mitel Communications Director (MCD) software, which provides central management and control functions. This software is designed to simplify the administration of the phone system, allowing IT teams to manage users, configure features, and monitor system performance through a user-friendly web interface. The platform also supports a wide range of endpoints, including desktop phones, softphones, and mobile clients, ensuring compatibility with existing infrastructure.

Another key characteristic of the Mitel 3300 is its scalability. The system can support small businesses with just a few extensions or large enterprises with thousands of users across multiple sites. This flexibility allows organizations to expand their communication capabilities as they grow, without facing the need for a complete system overhaul.

The Mitel 3300 is built with advanced technologies in mind. Features such as voice-over-IP (VoIP) capabilities enable high-quality audio calls over the internet, reducing costs and improving connectivity. Additionally, the platform supports Unified Communications and Collaboration (UCC) tools, allowing for integrated messaging, presence management, and video conferencing, which further enhance team interactions.

Security is another priority for the Mitel 3300, incorporating features such as encryption and secure access protocols to safeguard communications and sensitive information. This focus on security helps ensure that organizations can rely on the system to maintain privacy and compliance with regulations.

In conclusion, the Mitel 3300 stands out in the realm of business communications with its versatile feature set, scalability, and integration of modern technologies. Its ability to adapt to the evolving needs of businesses, combined with strong security measures, positions it as a reliable solution for organizations looking to enhance their communication infrastructures.
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