Mitel 5010 Contents

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Contents

ABOUT YOUR PHONE 1

For Users on Resilient 3300 ICP Systems 2

TIPS FOR YOUR COMFORT AND SAFETY 2

Don't cradle the handset! 2

Protect your hearing 2

Angle the phone for easier viewing 2

Changing Handsets 4

CUSTOMIZING YOUR PHONE 4

Ringer Control 4

Handset Receiver Volume Control 4

Speaker Volume Control 5

Display Contrast Control 5

Feature Keys 5

Language Change 5

MAKING AND ANSWERING CALLS 6

Make a call 6

Answer a call 6

Redial 6

Redial - Saved Number 6

Speed Call Keys 7

Speed Call - Personal 8

On-Hook Dialing 8

Auto-Answer 8

Contents

Main Page Contents Page ABOUT YOUR PHONE Telephone status indicators For Users on Resilient 3300 ICP Systems TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Protect your hearing Angle the phone for easier viewing To tilt your telephone for better viewing: Page Changing Handsets CUSTOMIZING YOUR PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: To adjust the Ringer Pitch while the set is idle: Handset Receiver Volume Control Page MAKING AND ANSWERING CALLS Make a call Answer a call Redial To redial the last number that you manually dialed: Speed Call Keys To dial a stored Speed Call number: To store a Speed Call number: Speed Call - Personal On-Hook Dialing Auto-Answer CALL HANDLING Hold To place a call on Hold: To retrieve a call from Hold: To retrieve a call from Hold at another station: Conference Conference Split Swap Call Forward To program Call Forward: To turn Call Forward on and off (once it has been programmed): Call Forward - Remote To forward calls from a remote station to your current location: To cancel Call Forward - Remote from the station that set the remote forwarding: To cancel Call Forward - Remote from the station that was forwarded: Call Forward - End Chaining Call Forward - Override Messaging - Advisory Messaging - Callback Messaging - Cancel Callback Messaging - Cancel All Callbacks USING ADVANCED FEATURES Account Codes Attendant Call Hold - Remote Retrieve Call Park To park an active call: To retrieve a parked call: Call Pickup Campon Do Not Disturb Override Paging Direct Paging Headset Operation Headset Operation (with Feature Control Switch) Music Group Paging / Meet Me Answer To make a Group Page: To respond to a Group Page by using Meet Me Answer: Trunk Flash To flash a trunk while talking on an outside call: Record a Call To start recording while on a 2-party call: To stop and save a recording: To stop and erase a recording: To listen to a recording: Hot Desking To log into a Hot Desking phone (the phone must be idle): To log out of Hot Desking phone (the phone must be idle): To remotely log out a Hot Desking phone: Tag Call To tag a malicious call: Call History To display the call history, and view call detail: To return a call: