Mitel 5212, 5224 Tag Call

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Tag Call

Tag Call allows you to signal that you are the victim of a threatening or

malicious call. Using the tag, Telcom can identify the source of the call and

provide this information to appropriate personnel or authorities.

CAUTION: Tagging a non–malicious call may result in fines or other

penalties.

To tag a malicious call:

zPress the Tag Call feature key while the call is in progress.

See "Feature Keys" elsewhere in this guide for information on

programming a Tag Call feature key to your phone.

–OR–

zPress ( TRANS/CONF ) and dial *99.

If the call was successfully tagged "Thank You" is shown on the display;

otherwise, "Not Allowed" is displayed.

Note: Tag Call can be used on active two–party calls only. Calls on hold and

conference calls cannot be tagged.

Contents

Main Page Contents Page Page ABOUT YOUR PHONE Page Page Elements of Your Phone Page Page Selecting Menu Options About Feature Access Codes For Users on Resilient 3300 ICP Systems TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Protect your hearing Adjust the viewing angle To tilt your telephone for better viewing: CUSTOMIZING YOUR 5212/5224 IP PHONE Ringer Control Handset Receiver Volume Control Page Feature Keys To display information about a key: To program a personal key: Language Change To change the display language: MAKING AND ANSWERING CALLS Make a call Answer a call Page Phonebook (5224 IP Phone only) To use Phonebook: : Redial To redial the last number that you manually dialed: Redial Saved Number Speed Call Keys To dial a stored Speed Call number: To store a Speed Call number: Speed Call Personal (must be setup by Telcom) Handsfree Operation AutoAnswer CALL HANDLING Hold Mute Transfer Conference Conference Split Add Held (5224 IP Phone only) Swap Call Forward To program Call Forward: To turn Call Forward on and off (once it has been programmed): Call Forward Remote (I'm Here) To forward calls from a remote station to your current location: To cancel Call Forward Remote from the station that set the remote forwarding: To cancel Call Forward Remote from the station that was forwarded: Call Forward End Chaining Call Forward - Forced (5224 IP Phone only) Messaging Advisory To turn Messaging Advisory on: To turn Messaging Advisory off: Messaging Callback To leave a Callback Message when you hear busy or ringback tone: To respond to a message waiting condition on your 5212 IP Phone: To respond to a message waiting condition on your 5224 IP Phone: On a 5224 IP Phone only, you can check for messages from a remote station: Cancel Callback - Set By Callback Softkey Cancel All Callbacks - Set By Callback Softkey USING ADVANCED FEATURES Account Codes To use Account Codes: To enter an Account Code during a call on a 5212 IP Phone: To enter an Account Code during a call on a 5224 IP Phone: Call Pickup Campon Do Not Disturb Direct Paging To page a party: Direct Paging Handsfree Answerback Enabled To turn Handsfree Answerback on: To turn Handsfree Answerback off: -34- To answer a call using Handsfree Answerback: To end a Handsfree Answerback call: -35- Direct Paging Handsfree Answerback Disabled To answer Direct Page calls when Handsfree Answerback is disabled: To end a Direct Page call, do one of the following: Reminder (5224 IP Phone only) To program a Reminder: To view, change, and/or cancel a pending Reminder: To acknowledge a Reminder when your phone rings once: Headset Operation Headset Operation (with Feature Control Switch) Music Group Paging / Meet Me Answer (must be set up by Telcom) To make a Group Page: To respond to a Group Page by using Meet Me Answer: Hot Desking (must be set up by Telcom) To log into a Hot Desking 5212 IP Phone (the phone must be idle): To log out of Hot Desking 5212 IP Phone (the phone must be idle): To log into a Hot Desking 5224 IP Phone (the phone must be idle): Page Tag Call To tag a malicious call: Call History To display the call history, and view call detail: To return a call: To delete all missed, answered, or outgoing call logs: To delete a particular call from the call log: Page FEATURE ACCESS CODES