Mitel 5540 Call Handling, Keystroke Summary, Answering a Call, Transferring a Call, J=O=J, Press

Call Handling

Answering a Call

•Lift the handset.

•Press the key

OR

•Press the [F1] to [F0] softkey to answer a specific call.

Multiple incoming calls

The C/W indicator on the screen tells you additional calls are waiting. You must transfer or disconnect the current call, or put it on hold, before answering a new call.

Transferring a Call

•Dial the destination number.

•Press the key to complete the transfer and discon- nect the call from the console.

Putting Calls On Hold

•Inform the caller that you are placing him or her on hold.

•Press the key.

If you need more Hold keys, press the	key, and then a
free Hold softkey.

Retrieving Held Calls

•Press the key used to put the call on hold.

For calls put on hold using the softkeys, press the key,

and then the appropriate Hold softkey.

Using Voice mail

The console does not automatically send the tones voice mail systems require. You must turn on the tones each time you want to access the system.

•Dial the voice mail access code.

•Press the [Tones On] softkey.

•When you are finished with the system, press the [Tones Off] softkey.

Handling Recalls

External calls transferred to an extension but not answered within a specified time return to the console.

To answer a recall:

•Press the or [Recall] softkey .

•Inform the caller that the extension is busy or not answering.

•Do one of the following:

-Press the key to disconnect the caller.

-Press the [Redial DST] softkey to redial the same destination.

-Dial a new destination, and press the key.

If the recall is because the extension is busy, you can press the [Dest] softkey to obtain the following softkey options:

Press ...	To ...
[Override]	break into the busy extension
[Send Msg]	send a message waiting notification to the busy
	extension
[Callback]	receive notification when the extension is free
[Send Msg]	sends a message waiting notification to the busy ext.
Release	camp the caller on the busy extension again

Correcting a Misdialed Number

•Press the key to erase the misdialed digits, and then dial the correct number.

OR

•Press the key, and then redial the number.

Setting up a Conference Call

•Start with a two-party call.

•Call a third party.

•Press the [Conference] softkey.

To speak privately with one party (split the conference):

•Press the [Source] softkey to speak to the first party or [Destination] to speak to the other party.

To connect the two parties and drop out of the conference:

•Press the key.

To release both parties without connecting them first:

•Press the key.

Keystroke Summary

Feature	Keystrokes
Advisory Msg - Set/Clear				Ext #		or	or
Alarm Messages - Read
Answer a Call	Lift handset			or	to	Speak to caller
Answer a Call While on Call			or	to end current call and answer first call waiting
	OR	to	to answer specific call
	OR place current call on				, then	or	to
Attendant Absent/Present

J=O=J