Quick Reference Guide

5550

 

Using the Console Keypad

About the Console Keypad

The console keypad is used for dialing, call processing, and accessing system features.

You can adjust the slope of the keypad and detach (or attach it to) the handset cradle.

You can also use the console keypad to maximize and minimize the Main Window Directories and Queued Calls panels.

Use Volume to increase (+) or decrease (-) the ringer and earpiece volume in the handset or headset. Mute enables/disables the microphone in the headset or handset.

To maximize/minimize a panel

1.Press the associated keypad key, for example, Phone Book, or Incoming Calls.

If the panel was maximized on screen at the first keypad press, it is minimized.

If the panel was minimized on screen at the first keypad press, it is maximized.

2.Press the associated key to toggle between the maximized and minimized views.

Fixed Function Keys

Fixed Function keys are used to answer and manage calls.

ANSWER

Answer calls on a “first-

 

come first served” basis

 

(the default) or according

 

to the priorities assigned

 

using the Options

 

command in the Tools

 

menu

RELEASE

Complete a call transfer

HOLD

Put a call on hold

RECOVER

Return a call you

 

transferred to the wrong

 

extension to the console

RETRIEVE

Answer an incoming call,

 

or reconnect to a held,

 

transferred, or parked

 

call.

CANCEL

Clear misdialed numbers

Programmable Firmkeys

Programmable keys provide customized access to the following console features and system services.

Some of the features listed below are programmed for you by default; others are optional and may not be labeled on your console keypad. Refer to the 5550 IP Console Help for details.

Default Firmkeys

Scratch Pad

Phone Book

Bulletin Board

Busy Lamp Field

Voice Mail

(BLF)

Incoming Calls

Pager

Calls on Hold

Message Waiting

Transferred Calls

Tones

Parked Calls

 

Optional Firmkeys

Emergency Call

Third Party App

Guest Services

Trunk Status

Help

Unassigned

M Mitel (design) is a registered trademark of Mitel Networks Corporation. © 2006, Mitel Networks Corporation. All other products and services are the trademarks of their respective holders. All rights reserved.

Page 2
Image 2
Mitel 5550 manual Using the Console Keypad About the Console Keypad, To maximize/minimize a panel, Fixed Function Keys

5550 specifications

The Mitel 5550 is a sophisticated and feature-rich application that serves as an essential component of modern communication systems. Designed for businesses seeking an efficient and user-friendly interface for managing calls, the Mitel 5550 enhances the overall communication experience by integrating advanced telephony features with a robust software platform.

One of the key features of the Mitel 5550 is its intuitive user interface, which allows operators and users to manage their calls effortlessly. The application provides easy access to various functions such as call handling, call transfer, and voicemail management. The graphical display simplifies the navigation process, enabling users to quickly find the information they need and respond to incoming calls effectively.

The Mitel 5550 leverages the latest VoIP technology to provide high-quality audio and video communications. This technology enables seamless integration with other communication systems, allowing businesses to operate more efficiently. Additionally, the application supports various communication protocols, ensuring compatibility with a wide range of devices and systems. This versatility is crucial for organizations that require flexibility in their communication infrastructure.

Another notable characteristic of the Mitel 5550 is its advanced call management capabilities. Users can monitor multiple lines and extensions in real time, gaining insights into call patterns and volume. This information is invaluable for optimizing workforce productivity and ensuring that customer calls are handled promptly. The application also includes features such as call recording, which provides organizations with the ability to review calls for training and quality assurance purposes.

Moreover, the Mitel 5550 supports collaboration tools that facilitate teamwork and enhance overall productivity. Users can engage in conference calls, share documents, and access shared calendars, all within a unified platform. This integration of collaboration features fosters a more connected work environment, enabling employees to work together efficiently, regardless of their physical location.

In summary, the Mitel 5550 stands out as a powerful communication solution, combining user-friendly design with advanced technology. Its capability to manage calls effectively and its integration of collaboration tools make it an ideal choice for businesses looking to enhance their communication infrastructure. With the Mitel 5550, organizations can achieve a higher level of operational efficiency and improve customer service, ultimately driving growth and success in a competitive marketplace.