Mitel 5550 manual Answer a Call, Transfer a Call, Answer a Recall, IP Console Main Window

Quick Reference Guide	5550
Note: For additional information about all the 5550 IP Console call-handling tools and
features, refer to the 5550 IP Console Help. To access the Help, select Help from the
main Menu area, then select Contents.

Answer a Call

1.Lift the handset (optional).

2.Press Answer on the keypad

OR

3.Double-click the call in the Incoming Calls display

OR

4.Press a [F1] to [F7] softkey

OR

5.Press Retrieve, then the incoming call ID digit (1-6).

Transfer a Call

1.Dial the destination number.

2.Press Release on the keypad to complete the transfer and disconnect the call from the console.

Recover a Call

Retrieve an Incoming, Held, Transferred, or Parked Call

1.Press Retrieve, then the call ID digit (1-9) of the call you want to retrieve

OR

2.Double-click the call in the displayed

Queued Calls tab.

Answer a Recall

1.Press the [Recall] softkey

OR

2.Press Answer on the keypad.

3.Ask if the caller wants to continue waiting or wishes to be ring another extension.

Transfer a Recall to Voice Mail

1.Press Voicemail on the keypad to transfer a recall to the extension’s voice mailbox.

5550 IP Console Main Window

nMenu – access the drop-down menus.

oTools – click the icons to access tools.

pConsole Status – view the console and system states.

qDirectories – access the Busy Lamp Field and Phone Book directories.

rQueued Calls – manage incoming, held, transferred, and parked calls.

sSource/Destination – view caller and called-party information.

tCall Waiting/Line – view numerical and color-codedcall-waiting indicators and line information.

uSoftkeys area – view softkey labels.

vResponse area – view date and time and system warnings.

1.Press Recover immediately after completing the transfer

OR

2.Double-click the call in the Transferred Calls display.

Place a Call on Hold

1.Inform the caller that you are placing the call on hold.

2.Press Hold on the keypad.

Park a Call

1.Press or click [Park Call] and observe that the Park Call form replaces the Destination area.

2.Dial the desired extension number.

NOTE:You can also use the [Park At] softkey in the Directories panel. Refer to the 5550 IP Console Help for detailed instructions.

Conference a Call

1.With the two parties connected to the console — one in the Source area and the other in the Destination area — press the

[Conference] softkey.

To split a conference to speak privately to either caller

1.Press either [Source] or [Destination] softkey.

To add more parties to a conference

1.Dial the number of the next party.

2.Press the [Conference] softkey.

If the line is busy or unanswered or the person is unavailable

1.Press Cancel on the keypad to reconnect to the conference. You may continue adding more parties to the conference.

To release the conference from the con- sole

1. Press Release on the keypad.

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NOTE:Once you release the conference, you cannot re-enter it.