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Mitel Networks 6110 CCM permissions are based on database teams and groups. When you configure the YourSite Database, you must create agent IDs and associate the agents to employees and to agent groups. You must associate the agent groups to the queues for which they answer calls. You must associate the employees to employee groups and the queues to queue groups. You must create these associations in the database in order to view real-time data and report on these devices. If you are reporting on extensions, trunks, DNIS numbers, and account codes, you must add these devices to the YourSite Database and associate the extensions to extension groups, trunks to trunk groups, and DNIS numbers to DNIS groups. (See page 33 of the 6110 CCM Installation Guide for more information.)

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After you install Mitel Networks 6110 CCM, you must grant users access to the Web site. You must then dictate which 6100 CCS suite applications individuals are permitted to use. (See page 48 of the Mitel Networks 6110 Contact Center Management Installation Guide for more information.)

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You can optionally reconfigure the default password for the administrator account to prevent unauthorized users from gaining access. (See page 50 of the Mitel Networks 6110 Contact Center Management Installation Guide for more information.)

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If you have one or more wall signs, you need to specify comport settings for the wall sign connected to the Mitel Networks 6110 CCM Enterprise server. (See page 50 of the Mitel Networks 6110 Contact Center Management Installation Guide for more information.)

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AgentAdvisor is a stand-alone application designed for the SX-2000 and SX-200 with real-time telephone systems. You must install AgentAdvisor on all agent computers. (See page 51 of the Mitel Networks 6110 Contact Center Management Installation Guide for more information.)

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If you have an SX-200 telephone system, you use the CyberTerminal application to view real-time data. You can install CyberTerminal on an unlimited number of client computers. (See page 52 of the Mitel Networks 6110 Contact Center Management Installation Guide for more information.)

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prairieFyre strongly recommends you back up the YourSite Configuration Database and the raw telephone system data files. You require these files to restore your call center history and configuration in the event of hard drive failure. prairieFyre strongly recommends you perform frequent tape backups of your data directory. (See page to 134 of the Mitel Networks 6110 Contact Center Management Installation Guide for more information.)