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Mitel Networks 6110 CCM permissions are based on database teams and groups. When you configure the
YourSite Database, you must create agent IDs and associate the agents to employees and to agent groups.
You must associate the agent groups to the queues for which they answer calls. You must associate the
employees to employee groups and the queues to queue groups. You must create these associations in the
database in order to view real-time data and report on these devices. If you are reporting on extensions,
trunks, DNIS numbers, and account codes, you must add these devices to the YourSite Database and
associate the extensions to extension groups, trunks to trunk groups, and DNIS numbers to DNIS groups.
(See page 33 of the 6110 CCM Installation Guide for more information.)
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After you install Mitel Networks 6110 CCM, you must grant users access to the Web site. You must then
dictate which 6100 CCS suite applications individuals are permitted to use. (See page 48 of the Mitel
Networks 6110 Contact Center Management Installation Guide for more information.)
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You can optionally reconfigure the default password for the administrator account to prevent unauthorized
users from gaining access. (See page 50 of the Mitel Networks 6110 Contact Center Management
Installation Guide for more informat ion.)
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If you have one or more wall signs, you need to specify comport settings for the wall sign connected to the
Mitel Networks 6110 CCM Enterprise server. (See page 50 of the Mitel Networks 6110 Contact Center
Management Installation Guide for more information.)
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AgentAdvisor is a stand-alone application designed for the SX-2000 and SX-200 with real-time telephone
systems. You must install AgentAdvisor on all agent computers. (See page 51 of the Mitel Networks 6110
Contact Center Management Installation Guide for more information.)
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If you have an SX-200 telephone system, you use the CyberTerminal application to view real-time data.
You can install CyberTerminal on an unlimited number of client computers. (See page 52 of the Mitel
Networks 6110 Contact Center Management Installation Guide for more information.)
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prairieFyre strongly recommends you back up the YourSite Configuration Database and the raw telephone
system data files. You require these file s to re store your call cente r hist ory and config urati on in t he event of
hard drive failure. prairieFyre strongly recommends you perform frequent tape backups of your data
directory. (See page to 134 of the Mite l Net works 6110 Contact Center Management Installation Guide for
more information.)