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Complete the following steps to begin using Mitel Networks 6110 CCM:

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The system administrator must provide all Mitel Networks 6110 CCM users with a user name and password. You need to specify settings in IE 5.5 in order to gain access to the 6110 CCM applications from a client computer. (See page 54 of the Mitel Networks 6110 Contact Center Management Installation Guide for more information.)

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You can run multiple instances of Mitel Networks 6110 CCM simultaneously. (See page 54 of the Mitel Networks 6110 Contact Center Management Installation Guide for more information.)

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The 6110 CCM Home page lists additional applications you require for 6110 CCM to work properly. (See page 55 of the 6110 CCM Installation Guide to determine which programs you require and how to install them on client computers.)

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You must install ActiveX controls on client computers to run the 6110 CCM applications. (See page 57 of the 6110 CCM Installation Guide for more information.)

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The Report Distributor application prints and e-mails your reports and displays the status of your printing and mailing jobs. It runs in the system tray on your computer and must be running at all times in order to print and e-mail reports automatically. (See page 57 of the Mitel Networks 6110 Contact Center Management Installation Guide for information on how to configure Report Distributor.)

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See page 58 of the Mitel Networks 6110 Contact Center Management Installation Guide for information on how to configure 6110 CCM.