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You must complete the following steps in preparation for using 6110 CCM:

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You need to verify that your telephone system is properly connected to the Mitel Networks 6110 CCM Enterprise server and data is flowing to all nodes (data collection point). (See pages 29 of the Mitel Networks 6110 Contact Center Management Installation Guide for more information.)

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If you intend to use the Mitel Networks 6110 CCM Enterprise server as both a server and a client you must install supporting applications on the server, such as the 6110 CCM Excel report templates and the 6110 CCM Report Distributor. (See page 31 of the Mitel Networks 6110 Contact Center Management Installation Guide for more information.)

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You must install ActiveX controls on the server to run the Mitel Networks 6100 CCS suite applications. (See page 32 of the Mitel Networks 6110 Contact Center Management Installation Guide for more information.)

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NOTE: The Quick Configuration Tool configures 6110 CCM with the SX-2000 and 3200 ICP/3300 ICP. The Automatic Synchronization Tool configures 6110 CCM version 3.x working in conjunction with 6115 ICC version 3.x.

If you have the SX-200 with real-time or the SX-200, follow the steps below to configure Mitel Networks

6110 CCM:

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