Mitel 8528 About Your Telephone

Getting Started

Page 2 Mitel® 8528 Telephone User Guide – Issue 3, February 2011

About Your Telephone

Your telephone is equipped with a two-line display, a hearing aid-compatible handset, a

Message Indicator lamp, an internal speaker and microphone, and three types of buttons.

The 8528 Telephone is shown here. See “Telephone Feature Descriptions” on page3 for more

information about the telephone features.

1 – Handset 5 – Dialpad buttons

2 – Display 6 – Programmable buttons

3 – Ring/Message Indicator 7 – External speaker

4 – Feature buttons

1 1 2

7 1

Contents

Main Page Mitel 8528 Telephone Quick Reference Guide Feature Buttons Commonly Used Feature Codes Answering Calls Placing Emergency Calls Placing Internal (Intercom) Calls Placing External Calls Redialing External Numbers Notice Important Safety Instructions and Precautions Programming Emergency Numbers Safety Notices Maintenance and Repair Power Requirements Software Updates Product Disposal Instructions CAUTION Telephone Usage WARNING Notice to Canadian Customers Notice to U.S. Customers Notice to European Customers Page Contents Getting Started 1 Personalizing Your Telephone 9 Answering and Placing Calls 23 Call Features 31 Page Messages 55 Hunt Groups 61 Index 71 Troubleshooting 67 Getting Started Welcome About Your Telephone Telephone Feature Descriptions Handset Display Ring/Message Indicator Speaker Feature Buttons Dialpad Buttons Programmable Buttons Software Updates Telephone Signals Comfort and Safety Tips Headset Instructions Page Personalizing Your Telephone Adjusting the Viewing Angle Installing Designation Cards Changing Volume Levels Changing the Ring Tone Adjusting the Display Contrast Listening to Background Music Changing the Language Using the Dialpad Buttons to Enter Characters Page Page Using Programmable Buttons Default Access Codes Outside Line Access Codes Extension Numbers Default Feature Codes Page Page Viewing Button Assignments Resetting Programmable Buttons Resetting the Telephone to the Default Settings Switching Keymaps Activating Door Relay Page Answering and Placing Calls Answering Calls Answering Waiting Calls Using Automatic Call Access Redirecting Calls Using Automatic Trunk Answer Placing Calls Placing Emergency Calls WARNING Placing Internal Calls Requesting a Callback (Queuing the Telephone) Using Camp-on Placing External Calls Redialing a Number Using Speed Dial Using System Speed Dial Using Station Speed Dial Storing Station Speed-Dial Numbers Deleting Station Speed-Dial Entries Assigning Speed-Dial Numbers to Programmable Buttons Using the Directory Using Account Codes Call Features Using Handsfree Mode Using Ring Intercom Always Using Mute Placing Calls On Hold Entering a Hookflash Transferring Calls Transferring Calls to Other Extensions Transferring Calls to External Numbers Page Forwarding Calls Manual Call Forwarding System Forwarding Using Dynamic Extension Express Using the Handoff - Push/Pull Feature Receiving Message Waiting Indications Placing Ad Hoc Conference Calls Adding a Conference Party Transferring a Conference Dropping Out of a Conference Ending a Conference and Placing all Parties on Hold Using Meet-Me Conferencing Conference Assistant Access Codes Setting Up a Meet-Me Conference Joining a Meet-Me Conference Dropping Out of a Meet-Me Conference Putting a Meet-Me Conference on Hold Transferring a Meet-Me Conference Using Record-A-Call Using Group Listen Using Call Logging Using Secondary Extension Buttons Using Hot Desking Using Configuration Assistant Changing Your Station Passcode Accessing Configuration Assistant Changing the Dynamic Extension Express Settings Changing the DND Settings Changing the Manual Call Forwarding Settings Managing Meet-Me Conferencing Access Codes Using Remote Programming Changing the Dynamic Extension Express Settings Changing the DND Settings Changing the Manual Call Forwarding Settings Changing the Station Passcode Page Messages Leaving Messages at Other Extensions Viewing and Responding to Messages * Canceling Messages Left at Other Extensions Using Do-Not-Disturb (DND) Using Reminder Messages Paging Other System Users Placing a Page Announcement Enabling or Disabling the Page Feature Page Hunt Groups Logging in to ACD Hunt Groups Logging out of ACD Hunt Groups Stopping the ACD Hunt Group Wrap-up Timer Other Hunt Group Features Requesting Agent Help Diverting Hunt Group Calls Hunt Group Supervisor Features Accepting or Rejecting Agent Help Calls Monitoring Calls Stealing Hunt Group Calls Using Barge-In Page Troubleshooting Contact Information Error Messages Troubleshooting Troubleshooting Tips Page Page Index A B C Page 72 D E F G H I K L M N R S T V W Page Page www.mitel.com Part No. 550.8032 Issue 3, February 2011 A661/9143A