Mitel 8528 Forwarding Calls

Mitel® 8528 Telephone User Guide – Issue 3, February 2011 Page 35

Call Features

Forwarding Calls

You can use Manual Call Forwarding or System Forwarding to forward calls.

Manual Call Forwarding

The following table describes Manual Call Forwarding options.

To use Manual Call Forwarding:

1. Press the Fwd button or dial the Manual Call Forwarding feature code from the table

above. ENTER FORWARD DEST appears.

2. Enter the extension number or press the O utgoing button, and then dial the phone

number. FWD ALL CALLS TO <number> appears.

To cancel a Manual Call Forwarding request:

Do one of the following:

 Press the Fwd button, and then press (Speaker), or lift and replace the handset. ANY

CALL FORWARD CANCELED appears.

System Forwarding

You can use System Forwarding to route calls based on the type of call and the idle or busy

status of your telephone. You cannot program the System Forward destination. You can only

turn it on or off. Contact your system administrator for more information.

To turn System Forwarding on or off:

Dial 354 to turn System Forwarding on. SYSTEM FORWARD ON appears. Dial 354

again to turn System Forwarding off.

Call Forward Feature Description Code

Call Forward All Calls All incoming calls are forwarded. 355

Call Forward if no

Answer

All incoming calls are forwarded if not answered.

(The timer is set by the system administrator.)

356

Call Forward If Busy When your telephone is busy, all incoming calls

are forwarded without ringing.

357

Call Forward If No

Answer/Busy

All incoming calls are forwarded if your telephone

is busy, or if you do not answer.

358

Contents

Main Page Mitel 8528 Telephone Quick Reference Guide Feature Buttons Commonly Used Feature Codes Answering Calls Placing Emergency Calls Placing Internal (Intercom) Calls Placing External Calls Redialing External Numbers Notice Important Safety Instructions and Precautions Programming Emergency Numbers Safety Notices Maintenance and Repair Power Requirements Software Updates Product Disposal Instructions CAUTION Telephone Usage WARNING Notice to Canadian Customers Notice to U.S. Customers Notice to European Customers Page Contents Getting Started 1 Personalizing Your Telephone 9 Answering and Placing Calls 23 Call Features 31 Page Messages 55 Hunt Groups 61 Index 71 Troubleshooting 67 Getting Started Welcome About Your Telephone Telephone Feature Descriptions Handset Display Ring/Message Indicator Speaker Feature Buttons Dialpad Buttons Programmable Buttons Software Updates Telephone Signals Comfort and Safety Tips Headset Instructions Page Personalizing Your Telephone Adjusting the Viewing Angle Installing Designation Cards Changing Volume Levels Changing the Ring Tone Adjusting the Display Contrast Listening to Background Music Changing the Language Using the Dialpad Buttons to Enter Characters Page Page Using Programmable Buttons Default Access Codes Outside Line Access Codes Extension Numbers Default Feature Codes Page Page Viewing Button Assignments Resetting Programmable Buttons Resetting the Telephone to the Default Settings Switching Keymaps Activating Door Relay Page Answering and Placing Calls Answering Calls Answering Waiting Calls Using Automatic Call Access Redirecting Calls Using Automatic Trunk Answer Placing Calls Placing Emergency Calls WARNING Placing Internal Calls Requesting a Callback (Queuing the Telephone) Using Camp-on Placing External Calls Redialing a Number Using Speed Dial Using System Speed Dial Using Station Speed Dial Storing Station Speed-Dial Numbers Deleting Station Speed-Dial Entries Assigning Speed-Dial Numbers to Programmable Buttons Using the Directory Using Account Codes Call Features Using Handsfree Mode Using Ring Intercom Always Using Mute Placing Calls On Hold Entering a Hookflash Transferring Calls Transferring Calls to Other Extensions Transferring Calls to External Numbers Page Forwarding Calls Manual Call Forwarding System Forwarding Using Dynamic Extension Express Using the Handoff - Push/Pull Feature Receiving Message Waiting Indications Placing Ad Hoc Conference Calls Adding a Conference Party Transferring a Conference Dropping Out of a Conference Ending a Conference and Placing all Parties on Hold Using Meet-Me Conferencing Conference Assistant Access Codes Setting Up a Meet-Me Conference Joining a Meet-Me Conference Dropping Out of a Meet-Me Conference Putting a Meet-Me Conference on Hold Transferring a Meet-Me Conference Using Record-A-Call Using Group Listen Using Call Logging Using Secondary Extension Buttons Using Hot Desking Using Configuration Assistant Changing Your Station Passcode Accessing Configuration Assistant Changing the Dynamic Extension Express Settings Changing the DND Settings Changing the Manual Call Forwarding Settings Managing Meet-Me Conferencing Access Codes Using Remote Programming Changing the Dynamic Extension Express Settings Changing the DND Settings Changing the Manual Call Forwarding Settings Changing the Station Passcode Page Messages Leaving Messages at Other Extensions Viewing and Responding to Messages * Canceling Messages Left at Other Extensions Using Do-Not-Disturb (DND) Using Reminder Messages Paging Other System Users Placing a Page Announcement Enabling or Disabling the Page Feature Page Hunt Groups Logging in to ACD Hunt Groups Logging out of ACD Hunt Groups Stopping the ACD Hunt Group Wrap-up Timer Other Hunt Group Features Requesting Agent Help Diverting Hunt Group Calls Hunt Group Supervisor Features Accepting or Rejecting Agent Help Calls Monitoring Calls Stealing Hunt Group Calls Using Barge-In Page Troubleshooting Contact Information Error Messages Troubleshooting Troubleshooting Tips Page Page Index A B C Page 72 D E F G H I K L M N R S T V W Page Page www.mitel.com Part No. 550.8032 Issue 3, February 2011 A661/9143A