Mitel 8528 Using the Handoff - Push/Pull Feature

Mitel® 8528 Telephone User Guide – Issue 3, February 2011 Page 37

Call Features

The following call types do not follow Dynamic Extension Express:

 Hunt group calls

 Hunt group announcement/overflow calls

 Transfer recalls, Hold recalls, Conference recalls, and Attendant recalls

Using the Handoff - Push/Pull Feature

Dynamic Extension Express also includes the Handoff feature, which includes the following

functions:

Push: The Handoff “push” function allows you to move an active call from any of your

internal associated destinations (unless that destination is a 5610 Cordless Handset or a

UC Express SIP Softphone) to an associated destination without disconnecting audio. The

push function is useful if you are leaving the work area, but want to remain connected to

an active call.

Pull: The Handoff “pull” function allows you to pull a call that was previously routed to your

mobile or home phone back to any of your internal associated destinations (unless that

destination is a 5610 Cordless Handset or a UC Express SIP Softphone). The pull function

is useful if you answer a call on your mobile phone and then return to your desk.

To use the Dynamic Extension Express – Handoff “push” feature:

1. While on an active call at you r telephone, press (Special), and then dial 388.

HANDOFF IN PROGRESS appears on the display and the call rings all of your

associated destinations (except voice mail).

2. Answer the call at one of your associated destinations. For mobile and home phones,

press # to accept the call.

To use the Dynamic Extension Express – Handoff “pull” feature:

While on an active call on an associated destination device, lift the phone handset and

dial 388. A confirmation tone is played and the call is pulled back to your telephone.

To cancel the Dynamic Extension Express – Handoff feature:

While the handoff is in-progress, press (Special), and then dial 388. HANDOFF

CANCELLED appears on the display for your main extension.

NOTE

A recall occurs when a feature cannot be completed or the feature times out, and

the call returns to the originating extension. For example, a holding call will recall

the extension where it was placed on hold when the hold timer expires.

NOTE If you enter the handoff feature code (388) and the display shows NO CALL TO

HANDOFF, the call cannot be handed off (see page69).

Contents

Main Page Mitel 8528 Telephone Quick Reference Guide Feature Buttons Commonly Used Feature Codes Answering Calls Placing Emergency Calls Placing Internal (Intercom) Calls Placing External Calls Redialing External Numbers Notice Important Safety Instructions and Precautions Programming Emergency Numbers Safety Notices Maintenance and Repair Power Requirements Software Updates Product Disposal Instructions CAUTION Telephone Usage WARNING Notice to Canadian Customers Notice to U.S. Customers Notice to European Customers Page Contents Getting Started 1 Personalizing Your Telephone 9 Answering and Placing Calls 23 Call Features 31 Page Messages 55 Hunt Groups 61 Index 71 Troubleshooting 67 Getting Started Welcome About Your Telephone Telephone Feature Descriptions Handset Display Ring/Message Indicator Speaker Feature Buttons Dialpad Buttons Programmable Buttons Software Updates Telephone Signals Comfort and Safety Tips Headset Instructions Page Personalizing Your Telephone Adjusting the Viewing Angle Installing Designation Cards Changing Volume Levels Changing the Ring Tone Adjusting the Display Contrast Listening to Background Music Changing the Language Using the Dialpad Buttons to Enter Characters Page Page Using Programmable Buttons Default Access Codes Outside Line Access Codes Extension Numbers Default Feature Codes Page Page Viewing Button Assignments Resetting Programmable Buttons Resetting the Telephone to the Default Settings Switching Keymaps Activating Door Relay Page Answering and Placing Calls Answering Calls Answering Waiting Calls Using Automatic Call Access Redirecting Calls Using Automatic Trunk Answer Placing Calls Placing Emergency Calls WARNING Placing Internal Calls Requesting a Callback (Queuing the Telephone) Using Camp-on Placing External Calls Redialing a Number Using Speed Dial Using System Speed Dial Using Station Speed Dial Storing Station Speed-Dial Numbers Deleting Station Speed-Dial Entries Assigning Speed-Dial Numbers to Programmable Buttons Using the Directory Using Account Codes Call Features Using Handsfree Mode Using Ring Intercom Always Using Mute Placing Calls On Hold Entering a Hookflash Transferring Calls Transferring Calls to Other Extensions Transferring Calls to External Numbers Page Forwarding Calls Manual Call Forwarding System Forwarding Using Dynamic Extension Express Using the Handoff - Push/Pull Feature Receiving Message Waiting Indications Placing Ad Hoc Conference Calls Adding a Conference Party Transferring a Conference Dropping Out of a Conference Ending a Conference and Placing all Parties on Hold Using Meet-Me Conferencing Conference Assistant Access Codes Setting Up a Meet-Me Conference Joining a Meet-Me Conference Dropping Out of a Meet-Me Conference Putting a Meet-Me Conference on Hold Transferring a Meet-Me Conference Using Record-A-Call Using Group Listen Using Call Logging Using Secondary Extension Buttons Using Hot Desking Using Configuration Assistant Changing Your Station Passcode Accessing Configuration Assistant Changing the Dynamic Extension Express Settings Changing the DND Settings Changing the Manual Call Forwarding Settings Managing Meet-Me Conferencing Access Codes Using Remote Programming Changing the Dynamic Extension Express Settings Changing the DND Settings Changing the Manual Call Forwarding Settings Changing the Station Passcode Page Messages Leaving Messages at Other Extensions Viewing and Responding to Messages * Canceling Messages Left at Other Extensions Using Do-Not-Disturb (DND) Using Reminder Messages Paging Other System Users Placing a Page Announcement Enabling or Disabling the Page Feature Page Hunt Groups Logging in to ACD Hunt Groups Logging out of ACD Hunt Groups Stopping the ACD Hunt Group Wrap-up Timer Other Hunt Group Features Requesting Agent Help Diverting Hunt Group Calls Hunt Group Supervisor Features Accepting or Rejecting Agent Help Calls Monitoring Calls Stealing Hunt Group Calls Using Barge-In Page Troubleshooting Contact Information Error Messages Troubleshooting Troubleshooting Tips Page Page Index A B C Page 72 D E F G H I K L M N R S T V W Page Page www.mitel.com Part No. 550.8032 Issue 3, February 2011 A661/9143A