Appendices87

Appendix E: Troubleshooting, continued

Reset Name

 

When to Use

 

How to Use

Resulting Action

VUDU

 

You have forgotten

 

Using a computer, go to

Reset your account password

Reset VUDU

 

your account pass-

 

www.VUDU.com.

from the VUDU website (requires

Account Pass-

 

word.

 

 

 

 

access to e-mail).

word

 

 

 

 

 

 

 

 

 

 

 

 

 

VUDU

 

You have forgotten

 

Call VUDU Customer Care at

VUDU Customer Care will reset

Reset Parental

 

your pass code.

 

1-888-554-VUDU (8838).

your pass code.

Controls Pass

 

 

 

 

 

 

 

Code

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

General TV Operation

 

 

 

 

 

Symptom

 

 

 

Remarks

 

 

 

 

 

 

 

 

1.

The TV remote control does not work.

 

• Check that the batteries are fresh and installed correctly.

 

 

 

 

 

 

• Check that the control mode on the remote is set to TV.

 

 

 

 

 

 

Be no more than 20 feet from the TV when using the remote control.

 

 

 

 

 

 

• Program the remote control to operate the TV or other device.

 

 

 

 

 

 

• Reset the remote control. See “Resetting the Remote Control,”

 

 

 

 

 

 

 

page 84.

 

 

 

 

 

 

 

2.

When I try to use the remote control, the POWER

Replace the batteries.

 

 

key blinks five times.

 

 

 

 

 

 

 

 

 

 

 

3.

TV does not respond to the remote control or

Unplug the AC power cord for 10 seconds.

 

to control-panel buttons and TV will not power

Press and hold the POWER button on the control panel to

 

on or off.

 

 

 

 

perform system reset.

 

 

 

 

 

 

 

 

4.

When a device is selected from the Input

 

• Make sure the selected device is turned on.

 

Selection menu, the screen is blue or black (no

• Begin play of the device.

 

 

signal source).

 

 

 

 

 

 

5.

You have forgotten your Lock menu pass code.

See “Bypassing the Parental Lock”, Appendix B.

 

 

 

 

 

 

 

6.

Rating restrictions are not working.

 

Open the Lock > Parental menu and:

 

 

 

 

 

 

• Verify that the ratings locks are active.

 

 

 

 

 

 

• Check the Lock Time/Unlock Time to check if rating restric-

 

 

 

 

 

 

 

tions are disabled.

 

 

 

 

 

 

 

• Rating restrictions apply only to content on the ANT input.

 

 

 

 

 

 

 

7.

On-screen displays appear each time you

 

Normal TV operation.

 

 

change a function.

 

 

 

 

 

 

 

 

 

 

 

8.

A warning message appeared on screen

Internal TV temperature has exceeded proper levels. Cool

 

stating, “TV will shut down in a few seconds.

 

the room.

 

 

Please check if the air flow is blocked.”

 

The TV has overheated. Clear blocked air vents and ensure

 

 

 

 

 

 

 

at least four inches of clearance on all sides of the TV.

 

 

 

 

 

 

9.

I have turned on CEC for my HDMI devices but

• First turn off the TV’s HDMI control for the specific device.

 

control is erratic and I wish to disable it.

 

 

Open the Inputs > HDMI Control menu, select the device,

 

 

 

 

 

 

 

select Off.

 

 

 

 

 

 

 

Disable CEC on the device itself. See the device’s instruc-

 

 

 

 

 

 

 

tions.

 

 

 

 

 

 

 

If the problem persists, do the following:

 

 

 

 

 

 

 

1. Disconnect the device from the TV.

 

 

 

 

 

 

 

2. Open the Inputs > Name menu and select Delete for

 

 

 

 

 

 

 

the device.

 

 

 

 

 

 

 

 

3. Reconnect the device to the TV and Auto Input Sensing

 

 

 

 

 

 

 

will recognize the device with CEC disabled.

 

 

 

 

 

 

 

 

 

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Mitsubishi Electronics 265 Series, 164 Series, 154 Series manual Vudu, General TV Operation Symptom Remarks

154 Series, 164 Series, 265 Series specifications

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