Clarity WN-5040-720 My Clarity Reseller is, But first, Describe the problem, Un-helpful language

Having trouble?

Most questions are probably answered somewhere in this manual. Check the Index.

If the problem you have is completely baffling, call your Clarity reseller—the company that sold the Clar- ity display to you.

My Clarity Reseller is:

If you can’t contact your reseller for some reason, Clarity’s contact information is on the back cover of this manual.

But first!

Get the serial number of the unit you have. The serial number is found on a label in these places:

Clarity	Serial Number Label Location
Display	from rear	from front
Bobcat	on the back panel	not available
Lion	on the back panel	on the left wall
	of the lower sec-	of the Center
	tion	Bay
Panther	on the back panel	not available
Puma	on the back panel	on the left wall
Wildcat	on the back panel	on the left wall
Margay	on back of elec-	behind elec-
	tronics door	tronics door
Bay Cat	on the back panel	not available
Bengal	on right above	on left behind
	electronics	screen, above
		electronics

This is the display’s model name and model number.

This is the serial number, the most important number.

The serial number is some letters followed by numbers, such as LU0243012

Describe the problem

Try to describe the problem in the most precise lan- guage you can. Remember, the person you are talking to or writing to can’t see what you see. Try to use helpful language.

Un-helpful language:

•It looks funny.

•The picture doesn’t look right.

•The image is bad.

•It isn’t working.

Helpful language:

•I see horizontal streaks coming from the right side of high contrast edges.

•I see a solid green background has vertical bands in it.

•Whenever I try to "_______", I get a message on the screen that says "_________".

•The lamp will not turn on. When I changed it with another lamp, it still did not turn on.

•There is a black line on the left side, and I can’t move the picture over there with the Position control.

•I see flashing red and amber lights on the screen. (Note the sequence of the colored lights. It’s important.)