136Chapter 6 Application troubleshooting
Diagnostic steps | Resolution | ||
Verify the prompt installation. | C | Reinstall the language. Refer to | |
5 | Check the language installation |
| the Software Administration and |
| Maintenance Guide. | ||
| log file: D:\nortel\sysops\MPCX\ |
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langprompts.xxxx.log.
6Verify that the last line of the log file is "Prompt Installation completed successfully."
7 | Does the problem still exist? | D | Contact your Nortel technical support |
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| representative for assistance. |
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Symptom 5: Users cannot print or receive faxes
Diagnostic steps | Resolution | ||
Verify that fax resources are assigned to the | A | Change the DN media type to Fax. | |
fax messaging DN. |
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1 | Log in to CallPilot Manager and |
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| proceed as follows: |
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| • Connect to the server. |
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| • Click System→Service Directory |
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| number. |
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2 | View the Service Directory Number. |
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3 | Verify that the Media type is Fax. |
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4 | Check if the user’s Class of Service |
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| has Fax capability. |
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Verify that Fax option is on the keycode. | B | Perform a keycode expansion. | |
5 | If the Fax option is not available on the |
| Contact your Nortel order |
| management representative or | ||
| Media type list, the server keycode |
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| sales representative for assistance. | |
| does not enable fax features. |
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6 | Does the problem still exist? | C | Contact your Nortel technical support |
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| representative for assistance. |
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Nortel CallPilot
Troubleshooting Reference Guide
5.026 June 2007
