Nortel Networks NN44200-700 manual Symptom 5 Users cannot print or receive faxes, Diagnostic steps

136Chapter 6 Application troubleshooting

Diagnostic steps		Resolution
Verify the prompt installation.		C	Reinstall the language. Refer to
5	Check the language installation		the Software Administration and
			Maintenance Guide.
	log file: D:\nortel\sysops\MPCX\

langprompts.xxxx.log.

6Verify that the last line of the log file is "Prompt Installation completed successfully."

7	Does the problem still exist?	D	Contact your Nortel technical support
			representative for assistance.

Symptom 5: Users cannot print or receive faxes

Diagnostic steps		Resolution
Verify that fax resources are assigned to the		A	Change the DN media type to Fax.
fax messaging DN.
1	Log in to CallPilot Manager and
	proceed as follows:
	• Connect to the server.
	• Click System→Service Directory
	number.
2	View the Service Directory Number.
3	Verify that the Media type is Fax.
4	Check if the user’s Class of Service
	has Fax capability.
Verify that Fax option is on the keycode.		B	Perform a keycode expansion.
5	If the Fax option is not available on the		Contact your Nortel order
			management representative or
	Media type list, the server keycode
			sales representative for assistance.
	does not enable fax features.
6	Does the problem still exist?	C	Contact your Nortel technical support
			representative for assistance.

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700 01.05 Standard

5.026 June 2007

Copyright © 2007, Nortel Networks