Nortel Networks NN44200-700 manual Chapter Overview, General, In this chapter

11

Chapter 2

Overview

In this chapter

"General" (page 11)

"Reference documents" (page 12)

General

This troubleshooting reference guide describes symptoms that can appear on all CallPilot server platforms, and provides step-by-step troubleshooting procedures. The troubleshooting procedures can be slightly different for different CallPilot releases.

Each troubleshooting area contains symptom tables outlining basic checks that include diagnostics and resolutions for each check. This guide is applicable to all CallPilot servers. The exceptions are noted for each server, where necessary, in the heading for each symptom or check.

This document provides only basic troubleshooting procedures. You can find additional troubleshooting information in the CallPilot documents that are referenced throughout this document.

Note: To comply with the Restriction of Hazardous Substances (RoHS) Directive 2002/95/EC, some of the part numbers now contain an E5 or E6 suffix. For example, part number NTRH2014 is now NTRH2014E6. The part numbers in this guide do not contain the suffix.

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700 01.05 Standard

5.026 June 2007

Copyright © 2007, Nortel Networks