Diagnostic steps | Resolution | ||
Verify the new configuration (continued). |
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15 | If the ASR language component was |
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| installed, verify that the ASR load was |
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| flashed in the DSP. |
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| Verify that the names of the ASR |
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| load for a specific language are in |
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| the flashnames.dat file, which can |
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| be found in the root directory of the |
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| language CD. |
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16 | Verify that the MPB cables are not | J | Install the cables correctly and then |
| installed inverted on the tower and |
| retest. |
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| |
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17 | Does the problem still exist? | K | Contact your Nortel technical support |
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| representative for assistance. |
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Symptom 2: A user cannot log in to the mailbox from an external phone
Diagnostic steps | Resolution |
| ||
Verify internal access. | A | Log in to the CallPilot Manager and | ||
1 | Check if the user can log in from an |
| perform the following tasks: | |
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| ||
| internal phone. |
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| • Connect to the server. | |
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| • | Click User. |
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| • | Click User search. |
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| • Enter the search criteria for the | |
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| user. |
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| • Ensure that the Login status is | |
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| enabled. |
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| ||
Verify user rights. | B | Ensure that the external login for | ||
2 | Check if the user has external login |
| the user is enabled. Refer to the | |
| CallPilot Administrator’s Guide | |||
| rights. |
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| |
3 | Does the problem still exist? | C | Contact your Nortel technical support | |
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| representative for assistance. | |
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Nortel CallPilot
Troubleshooting Reference Guide
5.026 June 2007
