Nortel Networks NN44200-700 Symptom 2 A user cannot log in to the mailbox from an external phone

134 Chapter 6 Application troubleshooting

Diagnostic steps		Resolution
Verify the new configuration (continued).
15	If the ASR language component was
	installed, verify that the ASR load was
	flashed in the DSP.
	Verify that the names of the ASR
	load for a specific language are in
	the flashnames.dat file, which can
	be found in the root directory of the
	language CD.
16	Verify that the MPB cables are not	J	Install the cables correctly and then
	installed inverted on the tower and		retest.
	rack-mount systems.
17	Does the problem still exist?	K	Contact your Nortel technical support
			representative for assistance.

Symptom 2: A user cannot log in to the mailbox from an external phone

Diagnostic steps		Resolution
Verify internal access.		A	Log in to the CallPilot Manager and
1	Check if the user can log in from an		perform the following tasks:
	internal phone.
			• Connect to the server.
			•	Click User.
			•	Click User search.
			• Enter the search criteria for the
				user.
			• Ensure that the Login status is
				enabled.
Verify user rights.		B	Ensure that the external login for
2	Check if the user has external login		the user is enabled. Refer to the
			CallPilot Administrator’s Guide
	rights.
			(NN44200-601).
3	Does the problem still exist?	C	Contact your Nortel technical support
			representative for assistance.

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700 01.05 Standard

5.026 June 2007

Copyright © 2007, Nortel Networks