60Chapter 4 Network troubleshooting
b.
c.Click the Hardware tab.
d.Click Device Manager.
2Expand the Network Adapters tree by clicking the plus sign (+) to the left of this device entry.
Result: Two Ethernet adapters are displayed under Network Adapters.
3
Result: The network adapter Properties dialog box appears.
4Depending on the information displayed in the Properties dialog box of the network adapter, proceed as follows:
a.If the device is disabled, enable it.
b.If the device is not working properly, try reinstalling the device driver.
c.If you are unable to reinstall the device driver, a hardware problem can affect the adapter.
5Perform steps 3 and 4 for the second network adapter.
—End—
Check TCP/IP configuration
The TCP/IP communication works only if the TCP/IP configuration is correct. Ensure that the subnet mask information is correct and that the default gateway address is on the same subnet.
The following procedure outlines the steps necessary for troubleshooting TCP/IP configuration issues. Ensure that all settings, as well as the variables specific to your installation, are correct.
ATTENTION
Do not use the IP addresses and names shown in the illustrations. Use the values provided by your network administrator.
Step Action
1Click Start > Settings > Network and Dialup Connections. Result: The Network Connections window appears.
Nortel CallPilot
Troubleshooting Reference Guide
5.026 June 2007
