Nortel Networks NN44200-700 manual Transferring files in Remote Desktop Connection sessions

126Chapter 5 Routing and remote access troubleshooting

Double-Hop remote control is also possible using two Remote Desktop Connections if the intermediate PC is running an operating system that includes the Remote Desktop Connections Server. This method is effective and functions optimally when both sessions are not in full-screen mode. Refrain from maximizing the Remote Desktop windows to see them nested.

Transferring files in Remote Desktop Connection sessions

Before a file can be transferred between a local computer (the computer that is launching the Remote Desktop Connection and making the remote support connection session) and the remote CallPilot server, the local disk drives must be made available during the Remote Desktop Connection logon session.

Note: Make sure the Local devices settings include the local disk drives to enable file transfer while in a Remote Desktop Connection session.

While in a session, moving files between the local computer and the remote CallPilot server can be done within an Explorer window. If the Local devices setting for disk drives was checked during the initial connection, the local drives are displayed in the Other section as shown in the following example.

Terminal Server Maximum Connections Exceeded error

CallPilot supports a maximum of two remote sessions and one console session concurrently. If these limits are exceeded, you might receive the error;

The terminal server has exceeded the maximum number of allowed connections.

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700 01.05 Standard

5.026 June 2007

Copyright © 2007, Nortel Networks