126Chapter 5 Routing and remote access troubleshooting
Transferring files in Remote Desktop Connection sessions
Before a file can be transferred between a local computer (the computer that is launching the Remote Desktop Connection and making the remote support connection session) and the remote CallPilot server, the local disk drives must be made available during the Remote Desktop Connection logon session.
Note: Make sure the Local devices settings include the local disk drives to enable file transfer while in a Remote Desktop Connection session.
While in a session, moving files between the local computer and the remote CallPilot server can be done within an Explorer window. If the Local devices setting for disk drives was checked during the initial connection, the local drives are displayed in the Other section as shown in the following example.
Terminal Server Maximum Connections Exceeded error
CallPilot supports a maximum of two remote sessions and one console session concurrently. If these limits are exceeded, you might receive the error;
The terminal server has exceeded the maximum number of allowed connections.
Nortel CallPilot
Troubleshooting Reference Guide
5.026 June 2007
