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Nortel Networks NN44200-700 manual

Models: NN44200-700

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Troubleshooting Install Error codes Error type Description Type ipconfig /all Trouble symptom Action Click the Diagnostics tab Routing and Remote Access Double-Hop remote control Placement

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Nortel Networks NN44200-700 manual

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Contents

Troubleshooting Reference Guide Trademarks Page Page June MayApril March Publication History Contents Copyright 2007, Nortel Networks Getting Help over the phone from a Nortel Solutions Center Getting Help from the Nortel Web site Getting Help through a Nortel distributor or reseller General This chapter Reference documents 201i server System troubleshootingTrouble Action Hardware troubleshooting Ethernet cable troubleshooting Scsi peripheral troubleshootingTroubleAction TroubleAction 703t server Server LEDsExternal LEDs Internal LEDs BMC beep codes Beep code Reason System troubleshooting Media failure please check cable Scsi troubleshooting Vendor ID does not match the Device ID RAID troubleshooting MPB96 board troubleshooting FWChecker.bat XRay Monitor Fpga firmware Description Dbg128.exe Register Remarks Windows and CallPilot hardware troubleshooting Trouble symptom Action Trouble symptom Action 1002rp server Nortel CallPilot Bios beep codes Following table describes the errors communicated by beepsError type Description Beep Message Description Count System troubleshooting Trouble symptom Action Do not reboot your system Hardware troubleshooting Type ipconfig /all RAID troubleshooting TroubleAction MPB16-4 board troubleshooting Windows and CallPilot hardware troubleshooting TroubleAction 1005r server Front panel LEDs Functional Description Bios error messages Post beep codes Hardware troubleshooting Nvram / Cmos Hardware troubleshooting Scsi and tape drive troubleshooting Dongle troubleshooting 1005r server Reduced performance or features 600r server Minor system fault is an error or event that Internal LEDs Bios error messages See the 600r Server Maintenance Scsi and tape drive troubleshooting RAID troubleshooting Dongle troubleshooting Hardware troubleshooting Check cabling Check network adapters and driver installationCheck end-to-end connectivity Check TCP/IP conﬁguration Check TCP/IP conﬁguration Network troubleshooting Check TCP/IP conﬁguration Click the Internet Protocol TCP/IP entry to select it Click Properties ResultThe following dialog box appears Click Advanced ResultThe following dialog box appears Check TCP/IP conﬁguration Click the Wins tab Check TCP/IP conﬁguration Network troubleshooting Check TCP/IP conﬁguration Click the Advanced tab in the Clan Properties dialog box Click the General tab in the Clan Properties dialog box Network troubleshooting Click the Advanced tab Network troubleshooting Property Value Property Value Smart Power Down Disabled Transmit Control Blocks Network troubleshooting Check TCP/IP conﬁguration Test the TCP/IP Perform steps 2 through 22 for the Elan adapter Check event logs Network troubleshooting Check event logs Checking the Scsi speed for RAID controllers To check the Scsi speed Network troubleshooting Chapter Routing and remote access troubleshooting CallPilot rebooted and modem disconnected or turned off Perform the following steps to bring the modem into serviceModem Recognizing that the modem is functioning Troubleshooting modem conﬁguration If Modems are not listed Click the Modems tab Modem Click the Modem tab. Verify settings Click the Diagnostics tab Routing and remote access troubleshooting Click the Advanced tab. Verify settings Click the Driver tab. Verify settings Routing and Remote Access Step Action Routing and Remote Access Routing and remote access troubleshooting Click the IP tab Routing and remote access troubleshooting Click the Security tab. Verify settings Click the IP tab. Verify settings Click the PPP tab. Verify settings Click the Logging tab. Verify settings Symantec pcAnywhere Step Action Symantec pcAnywhere Click Close, and then close the Symantec pcAnywhere window Installing RDCMicrosoft Remote Desktop Connection RDC Enable remote desktop feature and set policy on host Routing and remote access troubleshooting Establish a RAS connection Step Action Starting the Remote Desktop Client Private Session preferred method Routing and remote access troubleshooting End Shared Session only if local console is logged on Starting the Remote Desktop Client Routing and remote access troubleshooting CallPilot support tools Double-Hop remote control RAS dial-up required to establish RDC Double-Hop remote control Terminal Server Maximum Connections Exceeded error Transferring ﬁles in Remote Desktop Connection sessions Disconnecting the Remote Desktop Connection session View or disconnect concurrent or previous stale sessions Cannot connect using a private session Troubleshooting tipsSession disconnected unexpectedly Connection to server is extremely slow Unable to transfer ﬁles to the remote CallPilot serverShared remote connection fails to start Routing and remote access troubleshooting Chapter Application troubleshooting Diagnostic steps Resolution Perform basic checks Verify the switch configurationPlacement Check the DS0s and DSPs Diagnostic steps Resolution Verify the prompt installation Verify the new configuration Diagnostic steps Resolution Verify internal access Diagnostic steps Resolution Verify the new configurationVerify user rights Symptom 4 Speech recognition does not work Diagnostic steps ResolutionAssigned to the DN Verify speech recognition on keycode Fax messaging DN Symptom 5 Users cannot print or receive faxesVerify that Fax option is on the keycode Symptom 6 Contact Center voice services do not work ALOG=YES Diagnostic steps Resolution Solution 1 recommended Diagnostic steps Resolution Solution 139 Type http\\webservername\cpmgr Check the Event Viewer logs Restart the Internet Information Service 141 Available services appear Chapter Meridian Mail to CallPilot migration troubleshooting Verify the type of the tape Verify the tape driveVerify the tape driver Rerun the tape on the same CallPilot server Diagnostic steps Resolution Verify the log file Symptom 3 The system failed to create a map directoryMail migration utility tape version Symptom 4 The automatic log ﬁle backup failed Diagnostic steps Resolution Verify the disk space Diagnostic steps Resolution Check user’s class of service Check user’s mailbox number Check the migration transaction log file Page Troubleshooting Reference Guide

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