90Chapter 5 Routing and remote access troubleshooting
Modem
The preliminary modem troubleshooting routine consists of ensuring that:
•The modem is functioning and ready to accept calls.
•The modem is properly connected to the COM1 serial port, or the USB port for the 1005r.
•The modem is connected to an analog telephone line.
Recognizing that the modem is functioning
The modem is functioning and ready to accept calls if both the Carrier Sense (CS) and Terminal Ready (TR) lamps are lit.
The CS light comes on when the modem is turned on. The TR lamp may not be lit after the following events:
•The modem is disconnected or turned off when CallPilot is rebooted.
•The modem is turned off and on, or is disconnected and reconnected from the power supply while in operation.
CallPilot rebooted and modem disconnected or turned off
Perform the following steps to bring the modem into service:
Step Action
1From the desktop,
Result: The list of devices appears.
2Locate the Modem in the list. If Modems are not listed,
Result: The screen flashes a couple of times and the list of Modems appears.
3The TR lamp is now lit and the modem ready to accept calls.
—End—
Modem disconnected or turned off while in operation
Perform the following steps to bring the modem into service:
Step Action
1From the desktop,
Nortel CallPilot
Troubleshooting Reference Guide
5.026 June 2007
