Nortel Networks NN44200-700 manual SCSI troubleshooting, TroubleAction

703t server 21

TroubleAction

The system starts up and, immediately after the video information string displays an error message such as the following: PCI

This is not a critical error message.

In CallPilot 3.0, this trouble has been fixed by upgrading the BIOS.

vendor ID does not match the Device ID.

The system board displays an error message in red and does not start up.

For previous CallPilot releases, ensure that the Ethernet controllers are enabled in the BIOS. The error message can appear, for example, when one of the Ethernet controllers is disabled in the BIOS.

This is a Management Controller failure. This failure is serious and occurs because a board in the system was replaced, but the server was not shut down and unplugged.

You must unplug the power cord when swapping boards to avoid causing server damage. When the error message appears, shut down the server, unplug the power cord, wait for a minute, and then plug the cord back in. If this action does not remedy the trouble, call Nortel support.

SCSI troubleshooting

TroubleAction

The system does not scan the Adaptec SCSI controller BIOS startup. No information on the SCSI controller is displayed during startup.

The SCSI controller is disabled in the BIOS.

Open the BIOS and enable the Adaptec SCSI controller.

The tape drive is detected during startup, but not in the operating system. As a result, no backup can be performed.

The SCSI controller is configured as a RAID system.

Press Ctrl+A at startup to open the SCSI main menu and proceed as follows, depending on your CallPilot release:

•CallPilot 3.0 and up (new systems): ensure that the HostRAID option is set to Disabled in the SCSI settings.

•CallPilot 2.x: ensure that the HostRAID setting is set to Enable HostRAID.

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700 01.05 Standard

5.026 June 2007

Copyright © 2007, Nortel Networks