
140Chapter 6 Application troubleshooting
Diagnostic steps | Resolution | |
| C | Click Refresh on the Internet Explorer |
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| toolbar or log in to CallPilot Manager |
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| again. |
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Symptom 8: Users cannot access the CallPilot Manager login page from a standalone Web server running Windows 2003 and Internet Information Services 5.0
Diagnostic steps | Resolution | ||
Open the CallPilot Manager login page. | Add Authenticated Users and INTERACTIVE | ||
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| to the Users group for the Web server. | |
1 | On the Web server, open Internet | A | On the Web server, click |
| Explorer. |
| Start→Programs→Administrative |
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| Tools. The Administrative Tools |
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| window opens. |
2 | Type http:\\web_server_name\cpmgr | B | |
| in the browser Address box, or |
| Management.The Computer |
| click the bookmark to the CallPilot |
| Management console opens. |
| Manager login page. |
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| The following message appears: |
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| "HTTP |
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Check the Event Viewer logs. | C | In the left pane, click the plus sign (+) | |
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|
| to the left of Local Users and Groups |
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| to expand the folder tree. |
3 | On the Web server, click Start→ | D | Click the Groups folder.The contents |
| Programs→Administrative Tools. |
| of the Groups folder appear in the |
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|
| right pane. |
| The Administrative Tools window |
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| opens. |
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4 | E | In the right pane, | |
| Viewer window opens. |
| and then click Properties on the |
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|
| shortcut menu. |
The Properties dialog box opens.
Nortel CallPilot
Troubleshooting Reference Guide
5.026 June 2007