Nortel Networks NN44200-700 Diagnostic steps, Resolution, Click Refresh on the Internet Explorer

140Chapter 6 Application troubleshooting

Diagnostic steps	Resolution
	C	Click Refresh on the Internet Explorer
		toolbar or log in to CallPilot Manager
		again.

Symptom 8: Users cannot access the CallPilot Manager login page from a standalone Web server running Windows 2003 and Internet Information Services 5.0

Diagnostic steps		Resolution
Open the CallPilot Manager login page.		Add Authenticated Users and INTERACTIVE
		to the Users group for the Web server.
1	On the Web server, open Internet	A	On the Web server, click
	Explorer.		Start→Programs→Administrative
			Tools. The Administrative Tools
			window opens.
2	Type http:\\web_server_name\cpmgr	B	Double-click Computer
	in the browser Address box, or		Management.The Computer
	click the bookmark to the CallPilot		Management console opens.
	Manager login page.
	The following message appears:
	"HTTP 500—Internal server error."
Check the Event Viewer logs.		C	In the left pane, click the plus sign (+)
			to the left of Local Users and Groups
			to expand the folder tree.
3	On the Web server, click Start→	D	Click the Groups folder.The contents
	Programs→Administrative Tools.		of the Groups folder appear in the
			right pane.
	The Administrative Tools window
	opens.
4	Double-click Event Viewer.The Event	E	In the right pane, right-click Users,
	Viewer window opens.		and then click Properties on the
			shortcut menu.

The Properties dialog box opens.

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700 01.05 Standard

5.026 June 2007

Copyright © 2007, Nortel Networks