130Chapter 5 Routing and remote access troubleshooting
System monitor or support tools do not return valid or legible information
If you connect to the CallPilot server using a shared session but do not issue the shadow 0 command, support tools and diagnostics that access the database, may return invalid results.
Use a private session or issue the shadow 0 commend when setting up a shared session.
Nortel CallPilot
Troubleshooting Reference Guide
5.026 June 2007
