Troubleshooting System Cooling Problems, 119 | Dell 2950 guide

NOTICE: You can hot-plug the power supplies. One power supply must be installed for the system to operate. The system is in the redundant mode when two power supplies are installed. Remove and install only one power supply at a time in a system that is powered on. Operating the system for extended periods of time with only one power supply installed, without a power supply blank installed, can cause the system to overheat.

Remove the faulty power supply. See "Removing a Power Supply" on page 63.

3Ensure that the power supply is properly installed by removing and reinstalling it. See "Replacing a Power Supply" on page 64.

NOTE: After installing a power supply, allow several seconds for the system to recognize the power supply and to determine if it is working properly. The power indicator turns green to signify that the power supply is functioning properly. See "Power Indicator Codes" on page 18.

4Check the indicators to see if the problem is resolved. If not, remove the faulty power supply. See "Removing a Power Supply" on page 63.

5Install a new power supply. See "Replacing a Power Supply" on page 64. If the problem persists, see "Getting Help" on page 147.

Troubleshooting System Cooling Problems

Problem

•Systems management software issues a fan-related error message.

Action

Ensure that none of the following conditions exist:

•Ambient temperature is too high.

•External airflow is obstructed.

•Cables inside the system obstruct airflow.

•An individual cooling fan has failed. See "Troubleshooting a Fan" on page 119.

Troubleshooting a Fan

Problem

•System-status indicator is amber.

•Systems management software issues a fan-related error message.

•Front panel LCD indicates a problem with the fan.

Troubleshooting Your System

119

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Dell 2950 owner manual Troubleshooting System Cooling Problems, Troubleshooting a Fan, 119

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Dell PowerEdge 2950 Systems January Contents Baseboard Management Controller Configuration Removing a SAS Controller Daughter Card Installing a SAS Controller Daughter CardExpansion Card Installation Guidelines 101 General Memory Module Installation GuidelinesRemoving the Left Expansion-Card Riser Board 100 112 Troubleshooting System Cooling Problems 119Troubleshooting an External Scsi Tape Drive 123 111 133 Using Server Administrator Diagnostics 131Returning Items for Warranty Repair or Credit 149 Contents 132 152 150 Contents About Your System Other Information You May Need Accessing System Features During Startup Front-Panel Features and Indicators Messages LCD lights amber when the system needsWhether the system has been powered on USB connectors Amber About Your System Hard-Drive Indicator Codes About Your System Connecting External Devices Back-Panel Features and Indicators Green indicates that the power supply is operational Power Indicator CodesRedundant Power Supply Indicators Indicator Function LCD Status Messages NIC Indicator Codes E12nn Xx PwrGd E1000 FAILSAFE, CallSupport E1114 Temp Ambient E1116 Temp Memory E141C CPU Mismatch E1410E1414 CPU # Thermtrip E1418 CPU # Presence E1618 PS # Predictive E1422 CPU Machine ChkE1610 PS # Missing E1614 PS # Status E1712 E1810 HDD ## FaultE1711 PCI Perr Slot # E1811 HDD ## Rbld Abrt E1A11 PCI Rsr ConfigE2011 Mem Config Err E2013 Shadow Bios Fail E201F Drac Config E2017 Timer FailE2018 Prog Timer E2019 Parity Error E2113 Mem Mirror Crd # E2111 SBE Log DisableCrd # Dimm ## E2112 Mem Spare Crd # I1912 SEL Full Solving Problems Described by LCD Status MessagesRemoving LCD Status Messages System Messages Diskette read failure Diskette subsystem resetDiskette drive n seek Failure Error Remote Access Error Incorrect memoryConfiguration. DIMMs must Be installed in pairs Northbound merge error No boot device availableNo boot sector on hard drive No timer tick interrupt Slot n PCI Bios failed to install Error EmbeddedError Slot n Actual Link Width is n PCIe Training Error Sector not found Seek errorPlease run Setup program ROM bad checksum = address Write Fault on selected Timer chip counterUpdate loaded for Write fault Alert Messages Diagnostics Messages About Your System Using the System Setup Program Entering the System Setup ProgramResponding to Error Messages Main Screen System Setup OptionsUsing the System Setup Program Logical Processor option. See Table Including size, type, and speedCPU Information From external devices System Setup Program Options Description Boot SequenceUsing the Setup Password on Virtual CD-ROM may be present CPU Information Screen Integrated Devices Screen System Security Screen Serial Communication Screen Exit Screen Using the System Password System and Setup Password Features Using the System Setup Program Deleting or Changing an Existing System Password Using the Setup Password See Disabling a Forgotten Password on Disabling a Forgotten PasswordBaseboard Management Controller Configuration BMC Setup Module Options Entering the BMC Setup Module Using the System Setup Program Recommended Tools Installing System Components Control panel Inside the SystemSideplane Hot-pluggable fans Removing the Front Bezel Hard Drive and Media Bay ConfigurationsFront Bezel Opening the System Opening and Closing the SystemReplacing the Front Bezel Closing the System Hard Drives Removing a Drive Blank Before You Begin Removing a Hot-Plug Hard Drive Installing a Drive BlankInstalling a Hot-Plug Hard Drive Removing a Hard Drive From a Hard-Drive Carrier Replacing a Hard-Drive Carrier Screws SATAu drive carrier Installing a SAS Hard Drive Into a SATAu Drive Carrier Installing a Sata Hard Drive Into a Sata Drive Carrier Installing System Components Sata hard-drive Hole labels Power Supplies Pull the power supply straight out to clear the chassis Removing a Power Supply Removing the Power Supply Blank Replacing a Power Supply System includes four hot-pluggable cooling fans Installing the Power Supply BlankSystem Fans Removing a System Fan Replacing a Cooling Fan Cooling Shroud Shroud hinges Fan bracket Installing the Cooling ShroudRemoving the Cooling Shroud Removing the Fan Bracket Fan Brackets Replacing the Fan Bracket Fan bracket slot in power Tabs Supply cageSAS Controller Daughter Card Installing a SAS Controller Daughter Card 12. Installing a SAS Controller Daughter Card Card SAS backplane a Inch x6 backplane Backplane SAS backplane B CardInch x4 backplane Removing a SAS Controller Daughter Card RAID BatteryInstalling a RAID Battery SAS RAID controller daughter card battery Removing a RAID Battery Expansion Cards Configuring the Boot DeviceExpansion Card Installation Guidelines Installing an Expansion Card Expansion card Removing the Expansion-Card Cage Expansion-Card CageRemoving an Expansion Card Lift the cage straight up to clear the chassis. See Figure Replacing the Expansion-Card Cage Installing a RAC Card Removing the Optical Drive Optical Drive Optical drive Installing the Optical Drive Removing the Diskette Drive From the System Diskette Drive Installing the Diskette Drive Into the System Diskette drive release tabs Installing the Diskette Drive Into the Drive CarrierRemoving the Diskette Drive From the Drive Carrier Scsi Tape Drive Removing and Installing an Internal Scsi Tape Drive Tape drive Release latch System Memory General Memory Module Installation Guidelines Memory Mirroring Support Non-Optimal Memory ConfigurationsInstalling Memory Modules Memory Sparing Support Installing System Components Removing Memory Modules Removing a Processor Activating the Integrated NIC TOEProcessors 28. Installing and Removing the Heat Sink Heat sink Processor shield ZIF socket Socket key Installing a Processor System battery is a 3.0-volt V, coin-cell battery System BatteryReplacing the System Battery Negative side of battery Removing the Left Expansion-Card Riser Board Expansion-Card Riser Boards Riser securing tabs Riser securing slots Installing the Left Riser Board 100 Installing the Central Riser BoardGuide pins System board socket Removing the Central Riser Board 101 Sideplane BoardRemoving the Sideplane Board Backplane connector Pins Installing the Sideplane Board 103 SAS Backplane BoardRemoving the SAS Backplane Board Pin Securing slots Securing tabs Installing the SAS Backplane Board 105 Control Panel Assembly Service-only ProcedureRemoving the Control Panel Assembly Installing the Control Panel Assembly 107 System Board Service-only ProcedureRemoving the System Board Release pin System-board securing tabs Installing the System Board 109 110 111 Safety First-For You and Your SystemStart-Up Routine Checking the Equipment Troubleshooting IRQ Assignment ConflictsTroubleshooting External Connections Problem Troubleshooting the Video SubsystemTroubleshooting the Keyboard Monitor is not working properly Video memory is faulty Troubleshooting the Mouse Troubleshooting Basic I/O Functions 115 Troubleshooting a Serial I/O DeviceTroubleshooting a USB Device Liquid spilled on the system Excessive humidity Troubleshooting a NICTroubleshooting a Wet System NIC cannot communicate with network 117 Troubleshooting a Damaged SystemSystem was dropped or damaged Troubleshooting Power Supplies Troubleshooting the System Battery 119 Troubleshooting System Cooling ProblemsTroubleshooting a Fan Troubleshooting System Memory 121 Troubleshooting a Diskette DriveError message indicates a diskette drive problem Action 123 Troubleshooting an Optical DriveTroubleshooting an External Scsi Tape Drive Troubleshooting a Hard Drive 125 Troubleshooting a SAS or SAS RAID Controller Daughter Card 127 Troubleshooting Expansion Cards Troubleshooting the Microprocessors 129 130 131 Using Server Administrator DiagnosticsSystem Diagnostics Features When to Use the System Diagnostics Selecting Devices for Testing Running the System DiagnosticsSystem Diagnostics Testing Options Using the Custom Test Options 133 Selecting Diagnostics OptionsViewing Information and Results 134 135 Jumpers and ConnectorsSystem Board Jumpers Password feature is disabled Default The password feature is enabled 137 System Board Connectors 138 Drive 5 SASDRV5 Drive 3 SASDRV3 SAS Backplane Board Connectors139 Secondary SAS Sasb Drive 2 SASDRV2 Drive 3 SASDRV3 Drive 1 SASDRV1 140 Secondary SAS Sasb Primary SAS Sasa 141 Pin guides Sideplane Board ConnectorsExpansion-Card Riser-Board Components and PCI Buses Control panel Ctrl Optional PCI-X Left Expansion-Card Riser Board Components 143 Optional PCIe Expansion-Card Central Riser Board Components 145 146 Getting Help Online ServicesTechnical Assistance 147 Electronic Quote Service AutoTech ServiceAutomated Order-Status Service Technical Support Service 149 150 Before You Call 151 152 Contacting Dell 153 154 155 General Support 01-899-753-0777 156 157 158 General Support dial from within Jamaica only Getting Help 159 160 161 General Support 001-800-220-1006 162General Support 001-800-882-1519 163 164 165 166 167 168 Celsius 169Amperes AC Alternating current BTU British thermal unit Cm Centimeters Cmos Complementary metal-oxide semiconductor 170 Kilo Kb Kilobits 1024 bits Glossary 171Fahrenheit LVD Low voltage differential Meters MA Milliamperes 172 173 TCP/IP Transmission Control Protocol/Internet Protocol System diskette See bootable diskette174 Volts VAC Volts alternating current VDC Volts direct current 175 176 Index Connectors expansion-card riser177 SAS hard drive in a SATAu drive carrier Hard drive installing Sata in a SATAu SAS backplane board, 103 SAS controller daughter Board179 PCI buses expansion-card riser TOE 181 182