111, 112, 114, 115, 116, 117, 118, 120, 121, 123, 124 | Dell 2950

4 Troubleshooting Your System . . . . . . . . . . . . . . . . . . . . 111

Safety First—For You and Your System	111
Start-Up Routine	111
Checking the Equipment	112
Troubleshooting IRQ Assignment Conflicts	112
Troubleshooting External Connections	112
Troubleshooting the Video Subsystem	113
Troubleshooting the Keyboard	113
Troubleshooting the Mouse	114
Troubleshooting Basic I/O Functions	114
Troubleshooting a Serial I/O Device	115
Troubleshooting a USB Device	115
Troubleshooting a NIC	116
Troubleshooting a Wet System	116
Troubleshooting a Damaged System	117
Troubleshooting the System Battery	118
Troubleshooting Power Supplies	118
Troubleshooting System Cooling Problems	119
Troubleshooting a Fan	119
Troubleshooting System Memory	120
Troubleshooting a Diskette Drive	121
Troubleshooting an Optical Drive	123
Troubleshooting an External SCSI Tape Drive	123
Troubleshooting a Hard Drive	124
Troubleshooting a SAS or SAS RAID Controller Daughter Card	126
Troubleshooting Expansion Cards	127
Troubleshooting the Microprocessors	128

Contents

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Image 7

Dell 2950 111, 112, 114, 115, 116, 117, 118, Troubleshooting System Cooling Problems 119, 120, 121, 123, 124, 126, 127

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Dell PowerEdge 2950 Systems January Contents Baseboard Management Controller Configuration Expansion Card Installation Guidelines Installing a SAS Controller Daughter CardRemoving a SAS Controller Daughter Card 101 General Memory Module Installation GuidelinesRemoving the Left Expansion-Card Riser Board 100 112 Troubleshooting System Cooling Problems 119Troubleshooting an External Scsi Tape Drive 123 111 133 Using Server Administrator Diagnostics 131Returning Items for Warranty Repair or Credit 149 Contents 132 152 150 Contents About Your System Other Information You May Need Accessing System Features During Startup Front-Panel Features and Indicators Messages LCD lights amber when the system needsWhether the system has been powered on USB connectors Amber About Your System Hard-Drive Indicator Codes About Your System Connecting External Devices Back-Panel Features and Indicators Green indicates that the power supply is operational Power Indicator CodesRedundant Power Supply Indicators Indicator Function LCD Status Messages NIC Indicator Codes E12nn Xx PwrGd E1000 FAILSAFE, CallSupport E1114 Temp Ambient E1116 Temp Memory E141C CPU Mismatch E1410E1414 CPU # Thermtrip E1418 CPU # Presence E1618 PS # Predictive E1422 CPU Machine ChkE1610 PS # Missing E1614 PS # Status E1712 E1810 HDD ## FaultE1711 PCI Perr Slot # E1811 HDD ## Rbld Abrt E1A11 PCI Rsr ConfigE2011 Mem Config Err E2013 Shadow Bios Fail E201F Drac Config E2017 Timer FailE2018 Prog Timer E2019 Parity Error E2113 Mem Mirror Crd # E2111 SBE Log DisableCrd # Dimm ## E2112 Mem Spare Crd # Removing LCD Status Messages Solving Problems Described by LCD Status MessagesI1912 SEL Full System Messages Diskette read failure Diskette subsystem resetDiskette drive n seek Failure Error Remote Access Error Incorrect memoryConfiguration. DIMMs must Be installed in pairs Northbound merge error No boot device availableNo boot sector on hard drive No timer tick interrupt Slot n PCI Bios failed to install Error EmbeddedError Slot n Actual Link Width is n PCIe Training Error Sector not found Seek errorPlease run Setup program ROM bad checksum = address Write Fault on selected Timer chip counterUpdate loaded for Write fault Alert Messages Diagnostics Messages About Your System Responding to Error Messages Entering the System Setup ProgramUsing the System Setup Program Using the System Setup Program System Setup OptionsMain Screen CPU Information Including size, type, and speedLogical Processor option. See Table From external devices System Setup Program Options Description Boot SequenceUsing the Setup Password on Virtual CD-ROM may be present CPU Information Screen Integrated Devices Screen System Security Screen Serial Communication Screen Exit Screen Using the System Password System and Setup Password Features Using the System Setup Program Deleting or Changing an Existing System Password Using the Setup Password Baseboard Management Controller Configuration Disabling a Forgotten PasswordSee Disabling a Forgotten Password on BMC Setup Module Options Entering the BMC Setup Module Using the System Setup Program Recommended Tools Installing System Components Control panel Inside the SystemSideplane Hot-pluggable fans Front Bezel Hard Drive and Media Bay ConfigurationsRemoving the Front Bezel Replacing the Front Bezel Opening and Closing the SystemOpening the System Closing the System Hard Drives Removing a Drive Blank Before You Begin Installing a Hot-Plug Hard Drive Installing a Drive BlankRemoving a Hot-Plug Hard Drive Removing a Hard Drive From a Hard-Drive Carrier Replacing a Hard-Drive Carrier Screws SATAu drive carrier Installing a SAS Hard Drive Into a SATAu Drive Carrier Installing a Sata Hard Drive Into a Sata Drive Carrier Installing System Components Sata hard-drive Hole labels Power Supplies Pull the power supply straight out to clear the chassis Removing a Power Supply Removing the Power Supply Blank Replacing a Power Supply System includes four hot-pluggable cooling fans Installing the Power Supply BlankSystem Fans Removing a System Fan Replacing a Cooling Fan Cooling Shroud Removing the Cooling Shroud Installing the Cooling ShroudShroud hinges Fan bracket Removing the Fan Bracket Fan Brackets SAS Controller Daughter Card Fan bracket slot in power Tabs Supply cageReplacing the Fan Bracket Installing a SAS Controller Daughter Card 12. Installing a SAS Controller Daughter Card Card SAS backplane a Inch x6 backplane Backplane Inch x4 backplane CardSAS backplane B Installing a RAID Battery RAID BatteryRemoving a SAS Controller Daughter Card SAS RAID controller daughter card battery Removing a RAID Battery Expansion Cards Configuring the Boot DeviceExpansion Card Installation Guidelines Installing an Expansion Card Expansion card Removing an Expansion Card Expansion-Card CageRemoving the Expansion-Card Cage Lift the cage straight up to clear the chassis. See Figure Replacing the Expansion-Card Cage Installing a RAC Card Removing the Optical Drive Optical Drive Optical drive Installing the Optical Drive Removing the Diskette Drive From the System Diskette Drive Installing the Diskette Drive Into the System Removing the Diskette Drive From the Drive Carrier Installing the Diskette Drive Into the Drive CarrierDiskette drive release tabs Scsi Tape Drive Removing and Installing an Internal Scsi Tape Drive Tape drive Release latch System Memory General Memory Module Installation Guidelines Memory Mirroring Support Non-Optimal Memory ConfigurationsInstalling Memory Modules Memory Sparing Support Installing System Components Removing Memory Modules Processors Activating the Integrated NIC TOERemoving a Processor 28. Installing and Removing the Heat Sink Heat sink Processor shield ZIF socket Socket key Installing a Processor Replacing the System Battery System BatterySystem battery is a 3.0-volt V, coin-cell battery Negative side of battery Removing the Left Expansion-Card Riser Board Expansion-Card Riser Boards Riser securing tabs Riser securing slots Installing the Left Riser Board 100 Installing the Central Riser BoardGuide pins System board socket Removing the Central Riser Board Removing the Sideplane Board Sideplane Board101 Backplane connector Pins Installing the Sideplane Board Removing the SAS Backplane Board SAS Backplane Board103 Pin Securing slots Securing tabs Installing the SAS Backplane Board Removing the Control Panel Assembly Control Panel Assembly Service-only Procedure105 Installing the Control Panel Assembly Removing the System Board System Board Service-only Procedure107 Release pin System-board securing tabs Installing the System Board 109 110 Start-Up Routine Safety First-For You and Your System111 Troubleshooting External Connections Troubleshooting IRQ Assignment ConflictsChecking the Equipment Problem Troubleshooting the Video SubsystemTroubleshooting the Keyboard Monitor is not working properly Video memory is faulty Troubleshooting the Mouse Troubleshooting Basic I/O Functions Troubleshooting a USB Device Troubleshooting a Serial I/O Device115 Liquid spilled on the system Excessive humidity Troubleshooting a NICTroubleshooting a Wet System NIC cannot communicate with network System was dropped or damaged Troubleshooting a Damaged System117 Troubleshooting Power Supplies Troubleshooting the System Battery Troubleshooting a Fan Troubleshooting System Cooling Problems119 Troubleshooting System Memory Error message indicates a diskette drive problem Troubleshooting a Diskette Drive121 Action Troubleshooting an External Scsi Tape Drive Troubleshooting an Optical Drive123 Troubleshooting a Hard Drive 125 Troubleshooting a SAS or SAS RAID Controller Daughter Card 127 Troubleshooting Expansion Cards Troubleshooting the Microprocessors 129 130 131 Using Server Administrator DiagnosticsSystem Diagnostics Features When to Use the System Diagnostics Selecting Devices for Testing Running the System DiagnosticsSystem Diagnostics Testing Options Using the Custom Test Options Viewing Information and Results Selecting Diagnostics Options133 134 System Board Jumpers Jumpers and Connectors135 Password feature is disabled Default The password feature is enabled 137 System Board Connectors 138 Drive 5 SASDRV5 Drive 3 SASDRV3 SAS Backplane Board Connectors139 Secondary SAS Sasb Drive 2 SASDRV2 Drive 3 SASDRV3 Drive 1 SASDRV1 140 Secondary SAS Sasb Primary SAS Sasa 141 Pin guides Sideplane Board ConnectorsExpansion-Card Riser-Board Components and PCI Buses Control panel Ctrl Optional PCI-X Left Expansion-Card Riser Board Components 143 Optional PCIe Expansion-Card Central Riser Board Components 145 146 Getting Help Online ServicesTechnical Assistance 147 Electronic Quote Service AutoTech ServiceAutomated Order-Status Service Technical Support Service 149 150 Before You Call 151 152 Contacting Dell 153 154 155 General Support 01-899-753-0777 156 157 158 General Support dial from within Jamaica only Getting Help 159 160 161 General Support 001-800-882-1519 162General Support 001-800-220-1006 163 164 165 166 167 168 Celsius 169Amperes AC Alternating current BTU British thermal unit Cm Centimeters Cmos Complementary metal-oxide semiconductor 170 Fahrenheit 171Kilo Kb Kilobits 1024 bits Glossary LVD Low voltage differential Meters MA Milliamperes 172 173 174 System diskette See bootable disketteTCP/IP Transmission Control Protocol/Internet Protocol Volts VAC Volts alternating current VDC Volts direct current 175 176 177 Connectors expansion-card riserIndex SAS hard drive in a SATAu drive carrier Hard drive installing Sata in a SATAu SAS backplane board, 103 SAS controller daughter Board179 PCI buses expansion-card riser TOE 181 182