Nortel Networks NN44200-700 manual Dongle troubleshooting, 600r server

	600r server 57
Dongle troubleshooting
Trouble	Action
The dongle is plugged into the USB slot and is	Ensure the dongle is in USB slot 0, and not in
detected in the device manager but CallPilot	slot 1 or 2.
does not recognize it.

The dongle is plugged into USB slot 0 but is not visible in the device manager. CallPilot also does not detect it.

The dongle holder is not plugged in correctly, or it is defective. Replace it and keep the button. Also, ensure the button is not installed backward. For installation instructions, see the 600r Server Hardware Installation Guide (NN44200-307).

Windows and CallPilot hardware troubleshooting

Trouble	Action
The system beeps, but seems to be running	This is a RAID card beep indicating that one of
properly and taking calls.	the drives does not function properly. Do not
	shut down the system.
	Open the Power Console Plus (CallPilot 3.x)
	utility, and check which drive is marked as
	Dead.
	Rebuild the drive marked as Dead.
	If the rebuild is unsuccessful, ensure that the
	other drive is working, and then shut down the
	system and replace the drive marked as Dead.
The system displays a blue screen with the	Ensure the MPB96 board is release 5 or later.
following message: Hardware Malfunction,
please contact your H/W vendor. The system
does not take calls.

All DSP diagnostics fail at system startup.

Shut down the server and open the lid. Turn on the server and check if the PCI LED on the MPB96 board is still on after startup. If the LED is still on, then shut down the server, reseat the board, and then turn on the server again.

•If the LED is still on, the board is defective and must be replaced.

•If the LED goes on and then off, but the DSP and CTbus FPGA LEDs are still on after the system boots completely to the operating system, then check the HAL and ensure that all its components are working properly. If the HAL components function properly, then at least one of the ctbus.mcs or dsp.mcs files is corrupted. Replace

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700 01.05 Standard

5.026 June 2007

Copyright © 2007, Nortel Networks