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Nortel Networks NN44200-700 manual Troubleshooting Reference Guide

Models: NN44200-700

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Troubleshooting Install Error messages Error type Description Type ipconfig /all Trouble symptom Action Click the Diagnostics tab Routing and Remote Access Double-Hop remote control Placement

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Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700

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Nortel Networks NN44200-700 manual Troubleshooting Reference Guide

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Contents

Troubleshooting Reference Guide Trademarks Page Page May JuneApril March Publication History Contents Copyright 2007, Nortel Networks Getting Help from the Nortel Web site Getting Help over the phone from a Nortel Solutions Center Getting Help through a Nortel distributor or reseller This chapter General Reference documents 201i server System troubleshootingTrouble Action Hardware troubleshooting Ethernet cable troubleshooting Scsi peripheral troubleshootingTroubleAction TroubleAction Server LEDs 703t serverExternal LEDs Internal LEDs Beep code Reason BMC beep codes System troubleshooting Media failure please check cable Vendor ID does not match the Device ID Scsi troubleshooting RAID troubleshooting FWChecker.bat MPB96 board troubleshooting Fpga firmware Description XRay Monitor Register Remarks Dbg128.exe Trouble symptom Action Windows and CallPilot hardware troubleshooting Trouble symptom Action 1002rp server Nortel CallPilot Following table describes the errors communicated by beeps Bios beep codesError type Description Beep Message Description Count System troubleshooting Trouble symptom Action Do not reboot your system Hardware troubleshooting Type ipconfig /all RAID troubleshooting TroubleAction MPB16-4 board troubleshooting Windows and CallPilot hardware troubleshooting TroubleAction 1005r server Functional Description Front panel LEDs Post beep codes Bios error messages Hardware troubleshooting Nvram / Cmos Hardware troubleshooting Scsi and tape drive troubleshooting Dongle troubleshooting 1005r server 600r server Reduced performance or features Minor system fault is an error or event that Internal LEDs Bios error messages See the 600r Server Maintenance Scsi and tape drive troubleshooting RAID troubleshooting Dongle troubleshooting Hardware troubleshooting Check cabling Check network adapters and driver installationCheck end-to-end connectivity Check TCP/IP conﬁguration Check TCP/IP conﬁguration Network troubleshooting Check TCP/IP conﬁguration Click the Internet Protocol TCP/IP entry to select it Click Properties ResultThe following dialog box appears Click Advanced ResultThe following dialog box appears Check TCP/IP conﬁguration Click the Wins tab Check TCP/IP conﬁguration Network troubleshooting Check TCP/IP conﬁguration Click the Advanced tab in the Clan Properties dialog box Click the General tab in the Clan Properties dialog box Network troubleshooting Click the Advanced tab Network troubleshooting Property Value Property Value Smart Power Down Disabled Transmit Control Blocks Network troubleshooting Check TCP/IP conﬁguration Perform steps 2 through 22 for the Elan adapter Test the TCP/IP Check event logs Network troubleshooting Check event logs Checking the Scsi speed for RAID controllers To check the Scsi speed Network troubleshooting Chapter Routing and remote access troubleshooting Perform the following steps to bring the modem into service CallPilot rebooted and modem disconnected or turned offModem Recognizing that the modem is functioning If Modems are not listed Troubleshooting modem conﬁguration Click the Modems tab Modem Click the Modem tab. Verify settings Click the Diagnostics tab Routing and remote access troubleshooting Click the Advanced tab. Verify settings Click the Driver tab. Verify settings Routing and Remote Access Step Action Routing and Remote Access Routing and remote access troubleshooting Click the IP tab Routing and remote access troubleshooting Click the Security tab. Verify settings Click the IP tab. Verify settings Click the PPP tab. Verify settings Click the Logging tab. Verify settings Symantec pcAnywhere Step Action Symantec pcAnywhere Click Close, and then close the Symantec pcAnywhere window Installing RDCMicrosoft Remote Desktop Connection RDC Enable remote desktop feature and set policy on host Routing and remote access troubleshooting Establish a RAS connection Step Action Private Session preferred method Starting the Remote Desktop Client Routing and remote access troubleshooting End Shared Session only if local console is logged on Starting the Remote Desktop Client Routing and remote access troubleshooting CallPilot support tools RAS dial-up required to establish RDC Double-Hop remote control Double-Hop remote control Transferring ﬁles in Remote Desktop Connection sessions Terminal Server Maximum Connections Exceeded error View or disconnect concurrent or previous stale sessions Disconnecting the Remote Desktop Connection session Cannot connect using a private session Troubleshooting tipsSession disconnected unexpectedly Connection to server is extremely slow Unable to transfer ﬁles to the remote CallPilot serverShared remote connection fails to start Routing and remote access troubleshooting Chapter Application troubleshooting Verify the switch configuration Diagnostic steps Resolution Perform basic checksPlacement Check the DS0s and DSPs Verify the new configuration Diagnostic steps Resolution Verify the prompt installation Diagnostic steps Resolution Verify internal access Diagnostic steps Resolution Verify the new configurationVerify user rights Diagnostic steps Resolution Symptom 4 Speech recognition does not workAssigned to the DN Verify speech recognition on keycode Fax messaging DN Symptom 5 Users cannot print or receive faxesVerify that Fax option is on the keycode ALOG=YES Symptom 6 Contact Center voice services do not work Diagnostic steps Resolution Solution 1 recommended 139 Diagnostic steps Resolution Solution Check the Event Viewer logs Type http\\webservername\cpmgr 141 Restart the Internet Information Service Available services appear Chapter Meridian Mail to CallPilot migration troubleshooting Verify the tape drive Verify the type of the tapeVerify the tape driver Rerun the tape on the same CallPilot server Diagnostic steps Resolution Verify the log file Symptom 3 The system failed to create a map directoryMail migration utility tape version Diagnostic steps Resolution Verify the disk space Symptom 4 The automatic log ﬁle backup failed Check user’s mailbox number Diagnostic steps Resolution Check user’s class of service Check the migration transaction log file Page Troubleshooting Reference Guide

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